AI Product Owner - Microsoft Copilot & Anthropic Claude, AI Enablement Team, Research & Development (ETX)
Full-Time (Hybrid Onsite 3 days/week), Springfield, MA
The Opportunity
MassMutual now runs two enterprise AI platforms, Microsoft Copilot and Anthropic Claude, but no one person owns their strategy, access, adoption, or cost. That leads to overlapping tools, inconsistent user guidance, and spend that isn't tied to measurable value. As the AI Product Owner, you will be the single accountable owner across both platforms for the roadmap, licensing, and vendor relationships, give clear guidance on which tool fits each use case, and bring the adoption and FinOps discipline we need to turn our AI investment into proven business results.
You will work in a fast-moving, highly visible environment at a pivotal time for MassMutual and our industry, as generative and agentic AI fundamentally transform how we operate and deliver value to our customers, financial professionals, and employees. You will lead diverse, matrixed teams to deliver products and solutions within budget and time constraints, work independently and with management to resolve key issues and critical decisions, and coach and mentor others across the organization.
The Team
MassMutual's technical delivery for emerging technologies sits within R&D, the team is in growth mode, building out our generative and agentic AI technical talent alongside our change management talent in the AI Enablement Team. As part of the AI Enablement Team, you will partner closely with the Director of AI Enablement, the Technical Enablement Lead, AI Governance, Human Resources, Communications, Corporate Finance, Data Science & AI Engineering, and business leaders to make sure both platforms deliver measurable value and are adopted responsibly at scale.
The Impact:
This role puts you at the center of MassMutual's AI transformation, shaping how we use AI to deliver on our key business outcomes and strategy at the highest levels. If we are successful, we will not only transform MassMutual, we will also set an example for the rest of our industry. Day to day, you will:
- Own the integrated AI productivity strategy and roadmap for Microsoft Copilot (Microsoft 365 Copilot, Copilot Chat, and Copilot Studio) and Anthropic Claude (Claude Chat, Claude Code, Claude Skills, Claude Cowork, and Claude for Financial Services), determining which capabilities to pilot, scale, integrate, rationalize, or retire based on evidence of value, risk, and cost, so our AI portfolio stays aligned to enterprise strategy and business priorities.
- Set clear guidance on which platform fits each persona and use case, and own a unified AI productivity backlog that turns business needs and user feedback into requirements, user stories, and acceptance criteria, giving users a consistent, easy-to-navigate experience with minimal overlap.
- Drive adoption with the AI Enablement Consultants, Human Resources, and the Technical Enablement Lead through training, onboarding, office hours, support, and well-governed, discoverable catalogs of Copilot Agents and Claude skills, plugins, and connectors, and lead pilots with clear entry and exit criteria that grow into sustainable services.
- Define adoption and value metrics across both platforms (access, activation, sustained usage, proficiency, and business impact) and partner with Program Management and Corporate Finance on FinOps, tracking license and consumption costs, forecasting spend, and optimizing cost against value, so our AI investment is tied to measurable results.
Throughout, you will communicate with conviction, clarity, and a bias for action, collaborate with a diverse team to move MassMutual leaders to action, and further develop your own leadership style, building on your passions, strengths, and personal values.
The Minimum Qualifications
- 8+ years of experience in product management, product ownership, or enterprise platform ownership, including 2+ years owning or delivering generative AI products or solutions
- Bachelor's degree
- 2+ years of experience with Microsoft 365 Copilot and Copilot Studio, including a working understanding of agents, connectors, and Microsoft 365 admin and licensing controls OR 2+ years of experience with Anthropic Claude, including Claude Chat, Projects, Skills, and connectors, with a working understanding of Claude Code
- 4+ years of experience owning product roadmaps, backlogs, and release planning in an agile environment
- 2+ years' experience and knowledge of LLM capabilities, limitations, prompt engineering, and evaluation techniques
- 4+ years of experience driving technology adoption through training, communications, champion networks, and change management
- 4+ years of experience managing strategic vendor relationships and influencing vendor product roadmaps
The Ideal Qualifications
- Product ownership certifications (e.g., Certified Scrum Product Owner, SAFe POPM) or relevant Microsoft certifications (e.g., Microsoft 365 or Copilot credentials)
- Bachelor's degree in Computer Science, Engineering, or an analytical field such as Economics or Mathematics
- Experience with Copilot Studio agent building, Claude Code, Model Context Protocol (MCP), Claude skills and plugins, or other agentic AI frameworks
- Experience administering enterprise AI platforms, including managing agent, plugin, skill, or connector catalogs at scale
- Experience running a multi-vendor AI strategy or rationalizing overlapping enterprise tools
- Experience with FinOps or consumption-based cost management for cloud or AI services
- Experience administering or governing enterprise SaaS platforms, including access models, license management, identity integration (SSO/SCIM), and usage analytics
- Familiarity with Responsible AI, model risk, and AI governance concepts
- Experience within the life insurance or broader financial services industry
- Ability to quickly break down problems in a structured manner, analyze complex data, prioritize analyses, and quickly discern what is most important to draw out insights and implications
- Outstanding communication skills with a demonstrated ability to build enduring, trust-based, and high-impact relationships with clients and colleagues
- Resilient and adaptable approach to getting the work done, with the judgment to balance process compliance with broader business objectives
- Outcome oriented, with the ability to switch between drilling into technical details and pulling up to see the big picture as needed
- Strong leadership skills and the ability to influence without authority
What to Expect as Part of MassMutual and the Team
- Regular meetings with the AI Enablement Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-SC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134,400-$176,400
Skills Required
- 8+ years of experience in product management, product ownership, or enterprise platform ownership
- 2+ years owning or delivering generative AI products or solutions
- Bachelor's degree
- 2+ years of experience with Microsoft 365 Copilot and Copilot Studio, including agents, connectors, and Microsoft 365 administration and licensing controls, or 2+ years with Anthropic Claude, including Claude Chat, Projects, Skills, and connectors, with knowledge of Claude Code
- 4+ years owning product roadmaps, backlogs, and release planning in an agile environment
- 2+ years of experience with LLM capabilities, limitations, prompt engineering, and evaluation techniques
- 4+ years driving technology adoption through training, communications, champion networks, and change management
- 4+ years managing strategic vendor relationships and influencing vendor product roadmaps
- Product ownership certifications such as Certified Scrum Product Owner or SAFe POPM, or relevant Microsoft certifications
- Bachelor's degree in Computer Science, Engineering, Economics, Mathematics, or another analytical field
- Experience with Copilot Studio agent building, Claude Code, Model Context Protocol, Claude skills and plugins, or other agentic AI frameworks
- Experience administering enterprise AI platforms and managing agent, plugin, skill, or connector catalogs at scale
- Experience running a multi-vendor AI strategy or rationalizing overlapping enterprise tools
- Experience with FinOps or consumption-based cost management for cloud or AI services
- Experience administering or governing enterprise SaaS platforms, including access models, license management, identity integration, and usage analytics
- Familiarity with Responsible AI, model risk, and AI governance concepts
- Experience in life insurance or broader financial services
- Ability to analyze complex data, prioritize analyses, and identify key insights and implications
- Outstanding communication and relationship-building skills
- Resilient, adaptable, outcome-oriented approach with strong judgment
- Strong leadership skills and ability to influence without authority
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
MassMutual Insights
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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