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We help people secure their future and protect the ones they love.
The Role
Develop and improve learning measurement frameworks, dashboards, scorecards, and reporting standards. Analyze learning, skills, system, and operational data to identify trends, risks, opportunities, and business impact. Translate complex findings into clear recommendations and executive-ready narratives. Partner with operations leaders, program owners, HR, and subject matter experts to measure skill growth, behavior change, performance outcomes, and learning effectiveness.
Summary Generated by Built In
Learning & Performance Insights Consultant,
Skills Development & Learning Technology / SDLT | Full-Time, Hybrid
Springfield
The Opportunity
MassMutual's Skills Development & Learning Technology (SDLT) team is seeking a Learning & Performance Insights Consultant focused on learning metrics, impact reporting, and practical measurement approaches. In this role, you will help the team move beyond activity and completion tracking toward clearer insight into learning effectiveness, skill development, business outcomes, and operational impact.
This is a highly visible individual contributor role for someone who can translate learning data, system activity, program outcomes, and operational signals into clear insights for senior leaders and business partners. You will build and evolve the measurement framework for learning and skills-based development, create stakeholder-ready reporting, and help define how SDLT evaluates whether learning solutions are contributing to capability, performance, and business outcomes.
You will be a trusted partner with Operations leaders, program owners, learning teams, and subject matter experts to strengthen how learning work is measured, reported, and improved. This role requires strong analytical judgment, executive-level communication, practical measurement expertise, and the ability to turn complex data into clear recommendations and senior-level report-outs.
The Team
You will join Skills Development & Learning Technology team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, reporting, and performance support that help Operations employees and leaders work more effectively.
We partner closely with Operations leaders, business teams, learning technology partners, HR, and subject matter experts to plan, deploy, measure, and improve learning solutions. The team is evolving toward a more integrated learning ecosystem where learning systems, content, skills data, reporting, and performance insights work together to support role-based development and operational capability.
The Impact
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $84,100-$110,300
Skills Development & Learning Technology / SDLT | Full-Time, Hybrid
Springfield
The Opportunity
MassMutual's Skills Development & Learning Technology (SDLT) team is seeking a Learning & Performance Insights Consultant focused on learning metrics, impact reporting, and practical measurement approaches. In this role, you will help the team move beyond activity and completion tracking toward clearer insight into learning effectiveness, skill development, business outcomes, and operational impact.
This is a highly visible individual contributor role for someone who can translate learning data, system activity, program outcomes, and operational signals into clear insights for senior leaders and business partners. You will build and evolve the measurement framework for learning and skills-based development, create stakeholder-ready reporting, and help define how SDLT evaluates whether learning solutions are contributing to capability, performance, and business outcomes.
You will be a trusted partner with Operations leaders, program owners, learning teams, and subject matter experts to strengthen how learning work is measured, reported, and improved. This role requires strong analytical judgment, executive-level communication, practical measurement expertise, and the ability to turn complex data into clear recommendations and senior-level report-outs.
The Team
You will join Skills Development & Learning Technology team, part of Operations Shared Services & Enablement. The team builds skills, learning experiences, tools, reporting, and performance support that help Operations employees and leaders work more effectively.
We partner closely with Operations leaders, business teams, learning technology partners, HR, and subject matter experts to plan, deploy, measure, and improve learning solutions. The team is evolving toward a more integrated learning ecosystem where learning systems, content, skills data, reporting, and performance insights work together to support role-based development and operational capability.
The Impact
- Build and evolve SDLT's learning measurement framework, with a focus on skills-based learning, behavior change, performance outcomes, and business impact.
- Translate learning data, skills data, system activity, and operational measures into clear insights, recommendations, and senior leader-ready report-outs.
- Develop reporting views, dashboards, summaries, and scorecards that help leaders understand learning demand, delivery health, capacity, outcomes, and impact.
- Define practical measures for learning solutions, including how success will be tracked before, during, and after launch.
- Partner with program owners and business leaders to connect learning outcomes to business priorities, operational performance, customer experience, and workforce capability.
- Strengthen how SDLT reports on the value of learning by moving beyond completion metrics toward evidence of skill growth, application, and performance impact.
- Analyze trends, risks, gaps, and opportunities across learning programs, skills initiatives, pilots, and technology-enabled learning solutions.
- Create clear data narratives so leaders can make informed decisions about priorities, investments, scale, and continuous improvement.
- Improve reporting consistency, data quality, and measurement practices across SDLT's learning portfolio.
- Use modern reporting tools, learning systems data, and AI-enabled capabilities where appropriate to improve analysis, insights, and reporting efficiency.
- Support the team by building reusable measurement templates, reporting standards, data definitions, and practical approaches that improve quality, consistency, and speed.
The Minimum Qualifications
- High School Diploma
- 3+ years of experience developing metrics, reporting narratives, or dashboards for stakeholders.
- 2+ years of experience creating and analyzing dashboards, trackers, reports, or operational data sets using tools such as Excel, Power BI, Tableau, or similar data platforms.
- 1+ years of experience translating complex data into clear insights, recommendations, and executive-ready summaries.
The Ideal Qualifications
- Experience building or improving learning measurement frameworks, impact models, skills measurement approaches, or program evaluation methods.
- Experience supporting skills libraries, skills data, capability frameworks, role-based learning models, or learning pathways.
- Experience working with learning systems, content platforms, learning data standards (SCORM, xAPI), survey results, operational metrics, and performance data.
- Understanding of modern learning measurement practices, including skills-based learning, behavior change, performance support, and outcome-based evaluation.
- Experience in financial services, insurance, operations, contact center, or other regulated environments.
- Familiarity with AI-enabled analysis, data storytelling, dashboard design, or modern learning technologies.
- Strong ability to see patterns across data, identify what matters, and shape practical recommendations that support better business decisions.
- Strong written and verbal communication skills, with the ability to manage multiple priorities independently and influence through data and insight.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $84,100-$110,300
Skills Required
- High School Diploma
- 3+ years of experience developing metrics, reporting narratives, or dashboards for stakeholders
- 2+ years of experience creating and analyzing dashboards, trackers, reports, or operational data sets using Excel, Power BI, Tableau, or similar data platforms
- 1+ years of experience translating complex data into clear insights, recommendations, and executive-ready summaries
- Experience building or improving learning measurement frameworks, impact models, skills measurement approaches, or program evaluation methods
- Experience supporting skills libraries, skills data, capability frameworks, role-based learning models, or learning pathways
- Experience working with learning systems, content platforms, learning data standards such as SCORM and xAPI, survey results, operational metrics, and performance data
- Understanding of modern learning measurement practices, including skills-based learning, behavior change, performance support, and outcome-based evaluation
- Experience in financial services, insurance, operations, contact center, or other regulated environments
- Familiarity with AI-enabled analysis, data storytelling, dashboard design, or modern learning technologies
- Strong written and verbal communication skills, with the ability to manage multiple priorities independently and influence through data and insight
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
