AI Strategy and Operations Lead - Customer Organization

Reposted 7 Days Ago
Tel Aviv, ISR
Hybrid
Mid level
Artificial Intelligence • Productivity • Sales • Software
Shaping the way the world works.
The Role
The AI Lead will drive AI initiatives within the customer organization, translating strategy into execution, managing projects, and analyzing performance metrics.
Summary Generated by Built In
Description

We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.

This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.


About The Role
  • Own and execute AI initiatives across the CCO organization - from strategy to rollout
  • Translate company AI strategy into actionable plans across teams
  • Support GTM strategy for AI offerings, including positioning, segmentation, and launch plans
  • Design and optimize operational processes to support AI initiatives
  • Analyze data, define KPIs, and track performance
  • Partner cross-functionally (Product, Sales, Marketing, CCO) to ensure alignment and execution
  • Lead internal and external communication around AI initiatives

What You’ll Do

  • Build processes, frameworks, and motions from scratch
  • Create clarity in ambiguous environments
  • Identify and solve gaps quickly
  • Manage multiple priorities with high efficiency
  • Balance strategic thinking with hands-on execution
Requirements
  • Experience in operations, strategy, or program/project management
  • Strong ability to translate strategy into execution
  • Proven execution skills and ownership mindset
  • Strong analytical and data-driven decision-making skills
  • Experience working cross-functionally with multiple stakeholders
  • High adaptability and ability to thrive in fast-paced environments
  • Excellent interpersonal and influencing skills

Who You Are

A strategic operator and builder who thrives in ambiguity and drives impact through execution. You know how to align stakeholders, move fast, and turn vision into reality.

#LI-DNI

Skills Required

  • Experience in operations, strategy, or program/project management
  • Strong ability to translate strategy into execution
  • Proven execution skills and ownership mindset
  • Strong analytical and data-driven decision-making skills
  • Experience working cross-functionally with multiple stakeholders
  • High adaptability and ability to thrive in fast-paced environments
  • Excellent interpersonal and influencing skills

What the Team is Saying

Ruchita
Nate
Kyle
Brad Wisselman
Brad Wisselman
Bianca Collado

monday.com Compensation & Benefits Highlights

  • Healthcare Strength Health coverage includes medical, dental, and vision, with mental‑health support through counseling sessions and recent mentions of fertility support in the U.S.
  • Leave & Time Off Breadth PTO spans roughly 16–22 days by tenure with about 80 hours of paid sick time, alongside notable paid parental leave and adoption assistance.
  • Retirement Support A 401(k) is provided with a company contribution regardless of employee contribution, offering straightforward retirement support.

monday.com Insights

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The Company
HQ: New York, NY
3,049 Employees
Year Founded: 2012

What We Do

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

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monday.com Teams

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About our Teams

monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
HQNew York, NY
HQTel Aviv
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