Administrative Assistant (Customer Support Specialist)

About the Role

As a Customer Support Specialist you will help coordinate the behind-the-scenes activities that enable successful customer programs across Wolters Kluwer’s Health Division. You will partner with Account Managers, consultants, schools, and internal teams to coordinate schedules, resolve customer needs, maintain accurate records, and keep important operational processes moving forward.

This is a highly collaborative role for someone who enjoys bringing organization to complex activities, communicating with a wide range of people, and making sure details are handled accurately and on time. You will have the opportunity to work across multiple programs, build expertise in business systems, and contribute to a positive customer experience.

Primary Responsibilities

• Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.
• Respond to customer inquiries received through webinar and conference Customer Service Desks and provide timely, helpful assistance.
• Support Account Managers with user provisioning and deprovisioning, student account troubleshooting, invoicing, and other administrative and program-related needs.
• Coordinate NCLEX virtual event scheduling by distributing scheduling links, monitoring booking status, and following up with schools that have not yet scheduled.
• Coordinate scheduling and logistics for occasional in-office meetings and events.
• Maintain accurate records, trackers, and documentation to support customer and program activities.
• Use Microsoft 365, Monday.com, Salesforce, and other business applications to support operational processes.
• Provide additional administrative and program support as needed.

Qualifications

Education

• High school diploma or equivalent required.
• Associate degree or relevant administrative certification preferred.

Experience

• 1-3 years of experience in administrative support, customer service, office coordination, or a related field preferred.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred.
• Demonstrated ability to learn and work effectively with new technology platforms and business processes.

Key Competencies

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to accuracy.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
• Ability to work independently while contributing effectively to a collaborative team.
• Proactive approach to problem-solving and communication.
• Flexibility and willingness to support evolving business needs.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.