Account Support Manager

Account Support Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

Account Support Manager to lead customers’ account support planning, execution, escalation management, services delivery and accountable for the end-to-end delivery customer experience for the assigned accounts.

Responsibilities:

• Responsible to strategize, plan and execute account support plan for assigned customer accounts to ensure good customer experience and support business growth.
• Building customer’s trusted relationship and connect customers to HPE services and solutions to enable their business strategy and priorities
• Leads the functional account support team on proactive services delivery, customer escalation and ensure proper closure with internal and external stakeholders
• Leads and drives company’s initiative related to account support to ensure target is met.
• Manages account support deliverables and ensure contractual service levels are met.

Education and Experience Required:

• Bachelor's degree or equivalent experience required.
• Minimum 5-years working experience in related field desired.

Knowledge and Skills:

• Possess growth mindset and strong business communication skills
• Good customer handling skills
• Comfortable in interacting with client management and to build good reputation with customer
• Good understanding and knowledge in Infra such as compute, storage, OS, network and hybrid cloud solutions.
• Understand technologies and able to learn and adapt well to changes.
• Experienced in Change and Escalation Management

Join us and make your mark!
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together

#Operation

APJasm

2024MYPHASM

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.