Account Partner Director

Posted 10 Hours Ago
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Melbourne, Victoria, AUS
In-Office
Expert/Leader
Cloud • Software
If you’re ready to build your future — and the future of technology — then you’re in the right place.
The Role
Leads strategic Professional Services sales for Salesforce’s largest customers. Builds executive relationships, develops territory and account plans, generates pipeline, sells consultatively, forecasts accurately, and drives year-over-year services bookings and revenue growth. Partners cross-functionally with license sales and alliances teams, advises customers on Salesforce transformation, mentors others, and leads complex pursuits exceeding $1 million.
Summary Generated by Built In

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Account Partner (AP) Director is a proven, passionate, strategic sales executive responsible for selling the full portfolio of Professional Services offerings to Salesforce’s most strategic and ambitious customers. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. You will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation & solution selling to C-level customers. The primary measurement of success for this role will identifying be YoY growth in overall services bookings and revenue.
Check out more info here http://www.salesforce.com/services/professional-services/overview/
Experience in the following industries would be great to have:
  • Public Sector
  • Financial Services
  • Energy & Utilities
  • Mining/Oil & Gas

Responsibilities:
  • Exceed Professional Services Sales growth and bookings, ensure organisational health and customer satisfaction goals as a regional leader
  • Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
  • Engage customers, especially C-Level, using a consultative solution selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
  • Develop and manage a territory plan and a personalised account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Professional Services YOY revenue growth
  • Sell as a team, forming strong relationship with our License Sales organisation and regional Alliances/Partner organisations that are instrumental to success
  • Be a recognised role model for collaboration, leadership and overall business results
As an Account Partner Director, you:
  • are internally and externally recognised as business contributor, industry or product specialist.
  • have high level of knowledge of emerging business / industry trends, competitive direction and product direction.
  • determine the best customer success approach based on general direction from senior management.
  • work on complex business issue and initiatives that require business or industry knowledge.
  • act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.

Preferred Qualifications & Skills:
  • 10+ years of consultative sales experience with a proven record of consistently exceeding quota
  • Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
  • Demonstrated ability to develop and maintain C-level relationships where you are recognised as a trusted advisor
  • Experience growing accounts with large and complex pursuits ($M+)
  • Highly collaborative and excels in a complex, matrixed environment
  • Team player with strong interpersonal skills
  • Ability to thrive in a fast-paced, unpredictable environment

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Skills Required

  • 10+ years of consultative sales experience with a proven record of consistently exceeding quota
  • 5+ years of experience selling and/or delivering professional services for a strategic consulting firm or large-scale systems integrator
  • Demonstrated ability to develop and maintain C-level relationships as a trusted advisor
  • Experience growing accounts through large and complex pursuits valued at $1 million or more
  • Strong collaboration skills in a complex, matrixed environment
  • Strong interpersonal skills and ability to work as a team player
  • Ability to thrive in a fast-paced, unpredictable environment

Salesforce Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, and vision options, mental‑health programs, and low‑deductible or heavily subsidized tiers. Feedback suggests offerings like Lyra counseling, care navigation, and wellness reimbursements make access broad and user‑friendly.
  • Parental & Family Support Parental and family benefits are portrayed as robust, including paid leave for primary and secondary caregivers and extensive family‑building support such as fertility, adoption, and doula benefits. Backup childcare and caregiver resources provide practical help across different life stages.
  • Leave & Time Off Breadth Time‑off programs are highlighted as generous, with flexible PTO and hybrid options alongside seven days of paid Volunteer Time Off each year. Feedback suggests this combination supports work‑life balance and community engagement.

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The Company
HQ: San Francisco, CA
72,000 Employees

What We Do

Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.

Why Work With Us

There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.

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