About this opportunity:
As the Head of BSS OSS Network Management and Automation Domain for ANZA CSS, you will be fully accountable for delivering solutions covering the CSS BSS OSS Network Management and Automation portfolio for all the customers in Australia and New Zealand. In this unit, you will lead a team of Project Managers, Solution Architects, and Integration Engineers with expertise in the BSS OSS Network Management and Automation Domain.
The Head of Core Network Applications Domain will be a pivotal force in driving the success of our customer delivery services across all ANZA customers.
This is a high-impact role that will not only lead our domain capabilities to fulfil each of the customer's demands but also will support ANZA CSS organization in business development activities to reinforce our value proposition with technical expertise during the presales engagements.
This role reports to the Head of CSS in CU ANZA and part of the leadership team.
What you will do:
• Lead the portfolio of projects under the domain responsibility and secure operational and financial progress as per the approved business case. • Build and maintain service delivery resources and competence in accordance with CU CSS delivery capacity planning.• Secure effective staffing of projects and presales engagements including right-shoring strategies. • Act as design authority in the domain.• Promote asset reuse and industrialization.• Collaborate with cross functional teams to secure customer commitments and delivery excellence.• Ensure full adherence to Ericsson processes, ethics & compliance directives, and cultural sensitivity.• Identify opportunities for process improvements and lead initiatives to implement new procedures.• Engage with the customer at all levels, including c-level.• Control Unit's budget and secure cost recovery.• Drive knowledge sharing and promote best practices. • Act as the escalation interface towards the Market Area and Business Area for the solutions under the domain responsibility. • Actively participate in Sales, Project & Operations governance.• Effectively build, lead, and develop a customer facing teams that consistently earns the trust and confidence of key customer stakeholder groups.• Actively contribute as a member of the ANZA CSS LT to the overall success of the organization.
The skills you bring:
• Deep expertise in the CSS BSS OSS Network Management and Automation portfolio with sound understanding of CSS BSS OSS Network Management and Automation Portfolio's vision, business objectives, products, solutions, and services.• 10+ years in leadership positions with customer exposure• Extensive experience managing a project portfolio and deliveries towards customers. • Experience with Ericsson's project management framework, processes, and tools. • Excellent interpersonal and communication skills and be able to interact with people at all levels. • Financial acumen• Role model of Ericsson's Core Values• Customer focused, sees the big picture, can get things done with agility and speed.• Self-motivated, with positive attitude and drive to solve problems and expand knowledge.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Melbourne or Sydney
#BI-Hybrid
Skills Required
- 10+ years in leadership positions with customer exposure
- Deep expertise in the CSS BSS OSS Network Management and Automation portfolio
- Extensive experience managing project portfolios and customer deliveries
- Experience with Ericsson’s project management framework, processes, and tools
- Excellent interpersonal and communication skills
- Financial acumen
- Customer-focused, agile, proactive, and able to solve problems
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
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