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The software company powering the path to the world’s new medicines.
The Role
The Account Director manages customer relationships and service excellence within life sciences. They guide teams, ensure compliance, and drive customer satisfaction through strategic interactions and leadership.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Account Director is responsible for overseeing one or more customers and teams, ensuring the delivery of honest, reliable services with transparency and clarity. They act as a strategic partner, offering innovative solutions when technology alone may not meet a customer’s goals. Collaborating closely with internal teams, the Account Director plays a key role in driving both customer and employee success. Through proactive leadership, clear communication, and a commitment to excellence, they foster strong relationships that support long-term growth and satisfaction for all stakeholders.
This role is expected to be office based at least 2-3 days a week.
What You’ll Do
- Relationship Management
- Serve as the primary escalation point for customer stakeholders, ensuring swift issue resolution
- Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth
- Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
- Identify and pursue new business opportunities with existing and potential customers
- Service Excellence & Strategic Guidance
- Ensure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution
- Provide strategic guidance on industry best practices to enhance customer operations
- Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service
- Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery
- Continuously seek ways to improve processes and enhance the overall customer experience
- Team & Operational Management
- Build, mentor, and develop internal teams, fostering professional growth and high performance
- Manage staffing within budget constraints for various customer structures, collaborating with internal teams to ensure appropriate resourcing
- Oversee Statements of Work (SOWs) and ensure project scopes are effectively managed
Requirements
- B.S. or B.A. degree or equivalent experience
- 5+ years of customer service or account management or operations
- 3+ years of personnel development and leadership
- Prior experience within Life Sciences, Speakers Bureau, and Event Planning
- Strong analytical and problem-solving skills
- Professional and clear oral and written communication
- Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Nice to Have
- Familiar with the Life Science industry
- Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
- Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
- Ability to work and thrive in a team atmosphere
- Positive attitude and maintain a “Whatever it Takes” attitude
- A strong customer focus
- A servant leader
Interviewing with Veeva
- Follow the application process and submit your resume.
- If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $95,000 - $140,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- B.S. or B.A. degree or equivalent experience
- 5+ years of customer service or account management or operations
- 3+ years of personnel development and leadership
- Prior experience within Life Sciences, Speakers Bureau, and Event Planning
- Strong analytical and problem-solving skills
- Professional and clear oral and written communication
- Demonstrate ability to work in a fast-paced environment, and/or multitask
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, and mental health coverage are provided alongside HSA/FSA options, with some locations adding fitness reimbursements or gym support. These offerings contribute to a comprehensive core healthcare package.
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Equity Value & Accessibility — Broad-based equity, RSUs/options, and an employee stock purchase plan are part of total rewards, with widespread participation noted across the company. In several roles, equity is considered a meaningful component that lifts total compensation.
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Parental & Family Support — Support includes maternity and paternity leave, adoption assistance, fertility benefits, childcare benefits, and family medical leave. These programs signal a family-friendly approach to time off and caregiving needs.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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