2026 New York Life Direct Summer Internship Program - Insurance Operations

Job Requisition ID: 93209
Location Designation: Hybrid - 3 days per week
Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.
Role Overview:
New York Life Direct is the industry leader in direct-to-consumer life insurance, delivering streamlined coverage directly to individuals while bypassing traditional agent models. Insurance Operations for NYL Direct is based in Tampa, FL and includes the Direct Call Center, Claims Operations, Policy Administration, and Underwriting Operations. Our team of 300+ employees supports more than two million direct-to-consumer policy owners. Our mission is simple and powerful: "Do the right thing for all customers, every day." Beginning in June and ending in August, this 10-week summer internship program provides hands-on exposure to the Strategy & Support organization within Insurance Operations. This team supports all production areas through training and procedures, quality assurance, reporting, fraud prevention, customer insights, project management, and strategic planning.This hybrid role includes in-office collaboration in our Tampa office (Tuesday-Thursday) and offers meaningful interaction with senior leaders, cross-functional partners, and fellow interns.
What You'll Do:
As a NYL Direct Insurance Operations Intern, you will support operational excellence by contributing to project management, business analysis, and strategy initiatives that directly impact customer experience and operational performance. During the summer, you will:

• Assist with project planning, tracking, and execution of ongoing operational initiatives
• Conduct research and analyze workflows, process data, and performance metrics to identify improvement opportunities
• Support strategic initiatives aligned with organizational goals, including digital transformation and customer service optimization
• Contribute to strategy and planning efforts across Insurance Operations
• Develop presentations, summaries, and stakeholder updates using PowerPoint and Generative AI tools (e.g., ChatGPT, Copilot)
• Leverage emerging technologies, including Generative AI, to enhance efficiency in data analysis, process documentation, and strategic deliverables
• Utilize analytical and reporting tools such as Excel (pivot tables, charts, data modeling) and visualization platforms (e.g., MicroStrategy, Tableau)
• Participate in professional development workshops, networking events, and fireside chats with senior leaders
• Collaborate with fellow interns and team members on case studies, special projects, and a final presentation

What You'll Bring:

• Strong analytical and problem-solving skills
• Excellent written, verbal, and presentation communication skills
• Ability to translate data and insights into clear, actionable recommendations
• Comfort working with data, metrics, and reporting tools
• Ability to collaborate effectively in a team-oriented environment
• Curiosity, initiative, and a continuous improvement mindset
• Interest in operations, strategy, project management, and customer experience

Required Skills:

• Rising Junior or Senior pursuing an undergraduate degree in Business, Operations, Analytics, Management, or a related field at an accredited 4-year college or university
• Demonstrated leadership or meaningful involvement in campus or community activities

Work Authorization
To be eligible for this program, you must be authorized to work in the U.S. We do not offer employment-based immigration sponsorship for this program. This program is not available to individuals working under OPT or CPT.
Curious what it's like to intern at NYL? Check out #NYLEarlyCareers on LinkedIn!
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Pay Transparency
Salary Range: $25/hr
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.