Exceptional Hospitality Starts with You
フロントオフィスレセプショニストは、お客様との最初と最後の接点を担う重要なポジションです。単なるチェックイン・チェックアウト業務にとどまらず、一人ひとりのお客様に寄り添ったサービスを提供し、ヒルトンならではの温かいおもてなしを通じて、心に残る滞在体験を創り出していただきます。
ご到着からご出発まで、お客様が快適にお過ごしいただけるようサポートするとともに、ご要望やお問い合わせに迅速かつ丁寧に対応します。また、館内施設やサービスのご案内、アップセルの提案、他部署との連携を通じて、お客様満足度の向上とホテルの価値向上に貢献していただきます。
チームメンバーと協力しながら、ヒルトンのブランドスタンダードを実践し、お客様へ期待を超えるサービスを提供することが求められます。
主な業務内容
- 温かいおもてなしでゲストをお迎えする（チェックイン/チェックアウト/館内案内など）
- スムーズなチェックアウトをサポートする
- 観光案内など
- ホテル館内サービスを提案
- ゲストの心に残る体験を提供する
応募資格
ヒルトンでは、おもてなしへの情熱、誠実さ、チームワーク、責任感を大切にしています。お客様に”心に残る体験”を提供したいという想いを持つ方を歓迎します。
求める人物像
- ヒルトンのビジョンを体現できる方
- チームワークを大切にし、周囲と協力しながら業務を遂行できる方
- 自ら考えて行動し、責任感を持って仕事に取り組める方
- お客様の期待を超えるサービスを提供したい方
- スピード感を持って前向きに業務へ取り組める方
必須要件
- ビジネスレベルの日本語会話
- 英語でのコミュニケーション
Skills Required
- Business-level Japanese speaking ability
- English communication ability
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
