Jobs at Zuno Tech Group

Provides administrative support to the Renewable Energy team by managing calls, emails, records, spreadsheets, databases, documentation, reporting, and follow-up actions. The role maintains accurate information across internal systems, coordinates with customers and stakeholders, supports office processes, and assists with additional projects. Strong organisation, communication, attention to detail, Microsoft Office proficiency, and the ability to manage changing priorities are required.

Conduct desktop audits of domestic gas installations to verify compliance with regulations and manufacturer standards. Provide remote technical support to installation engineers, resolve technical queries, communicate solutions to customers, update job records, coordinate engineer re-attendance, review audit findings, support continuous improvement, and train colleagues on procedures including gas leak reporting.

Provides first-line support to customers needing assistance with installed heating, cooling, and energy products. Handles requests by phone, email, and online platforms; performs basic troubleshooting; assesses urgency; coordinates engineer and electrician visits; maintains accurate CRM records; monitors callouts; communicates updates; follows up on completed work; and reports recurring issues for process improvement.

Manage engineer diaries, workloads, and schedules while coordinating closely with engineers, customers, and internal teams. Resolve planning issues, provide recommendations and reassurance, and maintain strong relationships through frequent phone communication. The role requires excellent communication, organization, attention to detail, adaptability, and the ability to remain calm under pressure while using Microsoft and Google software and learning new systems.

Onboard newly signed-up engineers, help them access work, encourage platform engagement, promote rewards, referrals, and store offerings, gather feedback, and support retention, acquisition, and sales targets. The role requires building relationships by phone and digital channels while managing multiple priorities and delivering a positive customer experience.

Zuno invites candidates to register their interest for future opportunities across various teams and locations. Applicants can share their experience, skills, and desired opportunities for consideration when suitable vacancies arise. Zuno is a growing installation company backed by Brookfield and part of the HomeServe Group, offering career progression, training, technology-focused operations, and customer support services.

Build and operate AWS cloud infrastructure using infrastructure as code, containers, CI/CD pipelines, monitoring, and automation. The role includes optimizing ECS and Fargate workloads, improving CircleCI and GitHub Actions, managing observability with New Relic, participating in incident response, supporting disaster recovery, and applying security practices such as IAM, secrets management, patching, and network segmentation. The engineer will collaborate with product, support, and security teams while maintaining runbooks and operational tooling.

Coordinates reception, administration, facilities support, supplies, deliveries, meeting rooms, onboarding, and day-to-day operations across two office buildings. Welcomes visitors, manages communications and office queries, liaises with suppliers and contractors, follows up on maintenance issues, and supports health and safety procedures. Requires strong organisation, communication, multitasking, customer service, and Microsoft Office skills.

Provides remote technical support for EV installations, advises engineers and customers, reviews pre-installation submissions, audits completed work for compliance, and supports corrective action plans. Maintains technical records in the Zuno platform and stays current with EV regulations, safety requirements, and technology. The role requires electrical installation knowledge, EV systems familiarity, audit experience, and strong technical communication and reporting skills.

Handles customer technical callout requests for renewable energy and boiler systems. Assesses urgency, provides basic troubleshooting, dispatches engineers, updates records, monitors repairs, and follows up with customers. Coordinates communication among customers, engineers, and management while maintaining professionalism during emergencies and reporting recurring issues for process improvement.

Manage and scale paid search, paid social, affiliate, and emerging-channel campaigns. Analyze performance data, identify growth opportunities, run A/B and multivariate tests, optimize bidding and landing pages, and implement automation. Collaborate with product, UX, data, and design teams to improve campaign effectiveness. Present performance reports and recommendations to senior stakeholders while staying current with industry trends.

Own a post-purchase product area within Zuno’s internal platform, leading a cross-functional agile squad. Define the roadmap, prioritize problems, conduct user research, establish success metrics, and use data to measure outcomes and ROI. Communicate decisions and progress to stakeholders, manage risks and dependencies, and contribute to the development of Zuno’s product organization. The role requires regular monthly travel to the Leeds head office.

Manage a portfolio of engineers across a designated territory, serving as their primary contact, strengthening relationships, supporting engagement and retention, identifying commercial opportunities, promoting relevant services, gathering feedback, and meeting performance targets.

Coordinates HR administration and recruitment activities, including onboarding, pre-employment checks, employee records, compliance, recruitment scheduling, payroll updates, reporting, inbox management, and employee support. The role maintains accurate, GDPR-compliant documentation, assists with HR projects and process improvements, and provides administrative support across the employee lifecycle while escalating complex matters to HR advisors.

Designs and maintains scalable Ruby on Rails backend services, performant REST APIs, database schemas, and complex business logic. Optimizes PostgreSQL queries, caching, and background jobs while ensuring reliability, security, and code quality. Partners with product and frontend teams, leads system design, mentors engineers, reviews code, owns features through deployment, and resolves production issues. The role also drives engineering standards, technical improvements, testing, and continuous delivery.

Supports operational compliance across FCA-regulated services and partnerships. Responsibilities include monitoring regulatory adherence, coordinating governance activities, maintaining compliance dashboards, reviewing sales interactions, investigating complaints and conduct risks, supporting audits, tracking remediation actions, and contributing to continuous process improvement. The role also manages partner relationships and helps embed Consumer Duty, GDPR, Treating Customers Fairly, quality assurance, and customer-outcome practices across the business.