Teams at Zuno Tech Group

Provides administrative support to the Renewable Energy team by managing calls, emails, records, spreadsheets, databases, documentation, reporting, and follow-up actions. The role maintains accurate information across internal systems, coordinates with customers and stakeholders, supports office processes, and assists with additional projects. Strong organisation, communication, attention to detail, Microsoft Office proficiency, and the ability to manage changing priorities are required.

Conduct desktop audits of domestic gas installations to verify compliance with regulations and manufacturer standards. Provide remote technical support to installation engineers, resolve technical queries, communicate solutions to customers, update job records, coordinate engineer re-attendance, review audit findings, support continuous improvement, and train colleagues on procedures including gas leak reporting.

Provides first-line support to customers needing assistance with installed heating, cooling, and energy products. Handles requests by phone, email, and online platforms; performs basic troubleshooting; assesses urgency; coordinates engineer and electrician visits; maintains accurate CRM records; monitors callouts; communicates updates; follows up on completed work; and reports recurring issues for process improvement.