Engineer Scheduler
Leeds Office
Full Time
Job Summary:
We’re looking for a driven and passionate Engineer Scheduler to join our growing team at Zuno. You’ll play a key role in our continued growth, working closely with engineers and customers to manage schedules and resolve any issues that arise.
Key Responsibilities:
Remotely assist engineers with their diary management and workload
Communicate with engineers and customers offering solutions, recommendations and reassurance
Monitor and action any planning issues that may arise
Build relationships with different teams within the company
Be reactive, engaged and forward thinking
Who you are:
Confident speaking with engineers and customers over the phone on a daily basis
Able to build and maintain strong relationships with both customers and engineers
Proactive, hardworking and motivated, with a positive attitude and a strong team focus
Excellent verbal and written communication skills
Comfortable using Microsoft and Google software and able to learn new systems quickly
Able to remain calm, organised and effective when working under pressure
Strong organisational skills with excellent attention to detail
Friendly, approachable and confident in your communication style
A positive and adaptable team player who enjoys working in a fast-paced environment
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
Skills Required
- Confident speaking with engineers and customers by phone daily
- Ability to build and maintain strong relationships with customers and engineers
- Excellent verbal and written communication skills
- Comfortable using Microsoft and Google software and learning new systems quickly
- Strong organizational skills and excellent attention to detail
- Ability to remain calm, organized, and effective under pressure
- Proactive, hardworking, motivated, adaptable, and team-focused
What We Do
Zuno Tech Group is a global technology platform, managed service, and engineer network that enables brands to deliver seamless, custom-branded home installation experiences. It combines product fulfilment, logistics, installation coordination, customer support, and engineer allocation in one system. Its network supports boilers, air conditioning, heat pumps, solar and battery storage, EV chargers, and other energy-efficient home technologies, helping brands scale installation services.
