Jobs at Zapier

Lead technical recruiting strategy for Americas-based engineering teams, partnering with senior leaders to drive market mapping, compensation analysis, AI-enabled recruiting workflows, process improvements, and talent branding. Mentor recruiters, lead high-impact projects, and champion inclusive hiring to scale technical hiring across Applied AI, Software Engineering, Infrastructure, and Security.

Own enterprise pipeline generation through signal-led, multi-channel demand gen campaigns. Partner with Enterprise AEs to target accounts, design ABM plays, run frequent experiments, craft outbound messaging, and build AI-driven workflows that automate engagement and accelerate deals from first touch to closed-won.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, admin tooling, and AI/agent governance. Define strategy and technical roadmap, ensure reliability of Tier-1 services, partner with Product, Sales, and Customer Success, shape AI-native engineering practices, build and develop managers and ICs, and oversee cross-org initiatives and incident leadership.

Drive high-velocity pre-sales through live chat, demos, and email to qualify and convert leads. Create and manage a sales pipeline, demonstrate Zapier use-cases and APIs, and provide product feedback to improve sales collateral and processes. Collaborate cross-functionally and hit quota targets.

The role entails forecasting, planning, and analysis for Zapier's self-serve and new products businesses, requiring strong SQL skills and finance expertise.

Lead Zapiers security strategy for an AI-native SaaS platform. Own App and Infrastructure Security, Detection & Response, GRC, risk management, incident response, bug bounty triage, and enterprise security enablement. Partner with Product, Engineering, Legal, and GTM to embed secure-by-default design, shape AI-specific controls, support enterprise deals, and build a high-performing security engineering organization.

As a Sr. Applied AI Engineer at Zapier, you will build and enhance AI platform capabilities, focusing on LLM Ops and ML Ops to support scalable AI development across teams.

As a Staff Engineer for Revenue, you'll shape technical vision and architecture for billing and pricing systems, ensuring correctness while enhancing cross-team collaboration.

Lead Okta administration and SSO, build automations with Okta Workflows and Zapier, optimize SaaS spend and licensing, automate provisioning/deprovisioning via APIs, support and improve the macOS employee experience, triage IT issues, and manage SaaS tooling and reporting across the organization.

Lead enterprise ABM strategy and manage paid media across self-serve and enterprise motions. Build AI-powered workflows, oversee agency relationships and budgets, set metrics, run rapid experimentation, align with Sales/RevOps/Customer Success, and grow a small team while optimizing account-level pipeline performance.