Jobs at Zapier

Lead enterprise go-to-market strategy for Zapier’s new products, including Sidekick. Own positioning, packaging, governance messaging, enterprise ICP, competitive differentiation, customer proof points, sales enablement, and commercial readiness. Partner with Product, Sales, Marketing, and Customer Advocacy to support enterprise opportunities, translate product updates into field materials, and incorporate customer and deal feedback into product and GTM decisions.

Serve as a strategic People Business Partner for Data and Product leaders, owning organizational design, workforce planning, talent reviews, performance management, change management, and employee relations. Advise leaders on complex performance cases, exits, investigations, and employment matters across multiple EMEA jurisdictions. Drive people processes, partner with Centers of Excellence, support employee relations initiatives, and use AI-enabled tools to improve productivity and scalability in a fully remote environment.

Create motion design across product explainers, websites, paid social, events, campaigns, and product launches. Develop Zapier’s motion language, branded animation systems, motion guidelines, component libraries, and reusable templates. Collaborate with brand, product, marketing, web, social, agencies, and external partners. Produce storyboards, UI-based animations, scalable video formats, and experiment with AI and motion tools to help teams create on-brand assets independently.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Own marketing FP&A, including headcount planning, budgeting, actuals tracking, channel allocation, ROI reporting, purchase orders, and vendor commitments. Partner with marketing, sales, RevOps, data, and corporate finance to connect marketing spend with pipeline and revenue outcomes. Lead pipeline forecasting, reporting definitions, risk identification, and AI-enabled automation of finance processes and forecasting cycles.

Provides practical legal advice on commercial contracts, regulatory compliance, data privacy, employment matters, and vendor and sales agreements. Drafts and negotiates SaaS, technology, consulting, and service contracts; supports procurement, sales, and HR teams; monitors global legal developments; and advises on compliance. Leads adoption of automation, AI, and legal technology to improve legal operations and supports scalable processes for a fully remote technology company.

Leads growth design for Zapier’s top-of-funnel experiences, owning visitor-to-lead journeys, conversion rate optimization, SEO, information architecture, and high-velocity A/B experimentation. Designs lead-capture workflows, extends web and email design systems, uses AI tools to accelerate prototyping and variant generation, and partners with marketing, brand, engineering, revenue operations, and data teams. Mentors designers and establishes growth design practices focused on acquisition, conversion, activation, and measurable business outcomes.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Own the full mid-market sales cycle for Zapier’s AI-powered automation platform, including prospecting, discovery, negotiation, closing, and expansion. Build relationships from practitioners to executives, develop business cases around automation, and navigate complex deals with Solutions Engineering, Customer Success, and Product. The role also involves attending events, generating pipeline independently, and helping establish Zapier’s mid-market go-to-market motion.

Lead a GTM Analytics team supporting Marketing, Sales, RevOps, and Customer Operations. Manage embedded analysts, establish trusted reporting and QA processes, review SQL and dashboards, guide funnel, campaign, sales, support, forecasting, segmentation, attribution, and experimentation analysis, and deliver executive recommendations. Partner with GTM leaders and data engineers, coach analysts, and develop self-service analytics, automation, governed dashboards, metric documentation, and AI-assisted workflows.

Drive high-velocity pre-sales through live chat, demos, and email to qualify and convert leads. Create and manage a sales pipeline, demonstrate Zapier use-cases and APIs, and provide product feedback to improve sales collateral and processes. Collaborate cross-functionally and hit quota targets.