What's the company culture like at Zapier?

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Zapier’s company culture is remote-native, transparent and built around shared ownership of work. Employees describe a workplace where employees are trusted to make decisions, encouraged to learn together and supported by operating systems that make collaboration possible across countries and time zones.

Values that shape daily work: Zapier’s culture is anchored in values such as Default to Action, Default to Transparency and Empathy Over Ego, which employees say show up in how teams communicate and solve problems. A premier support leader said Zapier “walks the walk” on transparency because questions are answered readily and knowledge-sharing is baked into the culture. A senior manager described the company as centered on “transparency, the gift of feedback, and the importance of empathy over ego.”
Connection without office dependency: Zapier builds culture through intentional remote rituals rather than relying on proximity. Employees point to customer-centered Summits, Zonut chats and Slack interest communities as ways the company creates relationships across teams. One employee said remote culture gives people glimpses into each other’s lives, including kids and pets, which makes connection feel more human rather than less personal.
Inclusion as part of the operating model: Zapier frames diversity, inclusion, belonging and equity as part of how the company builds both its workplace and product. Employees say ERGs create community and make it easier to connect across departments, while a senior learning designer said open conversations about representation help them bring their full self to work. Zapier also compensates ERG chairs and vice chairs, signaling that inclusion work is treated as meaningful labor.
External signals:
- Culture and Values: External reviews describe Zapier as a place where company values are practiced rather than simply stated. Reviewers praised a transparent work environment, a low-ego culture and colleagues who are kind, have high emotional intelligence and are aligned with the company’s values. (Glassdoor; Comparably)
- Remote Culture: Reviewers say Zapier’s remote model is mature, with strong async norms and enough structure to help employees collaborate without an office. Some reviewers also cite autonomy and freedom to solve problems as major positives. (Glassdoor; Comparably)
- Employee Sentiment: External reviewers give Zapier’s culture an ‘A’ rating, which reinforces employee reviews that Zapier’s culture is supportive, flexible and built with intention. (Glassdoor; Comparably)

Bottom line: Zapier’s culture is built around transparency, trust and inclusion. Employees describe a remote-first environment where company values shape how work actually happens, not just how the company talks about itself.

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