Jobs at Yext

Develop and maintain scalable, reliable shared systems across Yext’s customer platform. Responsibilities include participating in the full software development lifecycle, designing and deploying infrastructure, developing storage systems, libraries, and frameworks, writing tested and documented code, collaborating across teams, and improving engineering practices. The role also involves responsibly using and validating AI-assisted development tools while maintaining ownership of code quality, security, privacy, and maintainability.

Investigate, escalate, and resolve technical issues across Yext’s publisher network. Act as a client- and publisher-facing representative, manage ticket escalations and SLAs, coordinate with Product and Engineering, maintain publisher category taxonomies, document processes, oversee outsourced support, and use Excel, SQL, Snowflake, and scripts to audit accounts and assess operational health.

Build and maintain full-stack web applications using React and backend technologies, develop ETL jobs for customer data in the Yext Knowledge Graph, improve development tooling, advise stakeholders on technical tradeoffs, collaborate with product, design, and project management, and deliver clean, tested code through Scrum-based development.

Provides personalized, consultative, and technical support for Yext’s enterprise products. Responsibilities include troubleshooting client inquiries, managing support queues, delivering training and webinars, creating help content, translating customer needs, collaborating cross-functionally, documenting processes, and meeting quality, satisfaction, productivity, and service-level targets. The role requires strong communication, analytical thinking, computer skills, adaptability, and flexibility to work nonstandard schedules and overtime.

Hands-on senior GL accountant responsible for transaction processing, account reconciliations, month-end journal entries, subledger/GL reconciliations, financial close support, GAAP compliance, auditor support, large-data analysis in Excel, external reporting assistance, special projects, and finance systems implementation and UAT.

Develop and manage financial models for strategic investments, M&A, debt issuance, products, and profitability decisions. Own budgeting, forecasting, monthly close, annual planning, and variance analysis for selected departments. Serve as a finance business partner and P&L owner, support senior leadership and investor relations, and lead adoption of AI tools for finance modeling, reporting, and analysis.

Manage procurement data and contracts in the P2P system: validate contract details, reconcile aged requisitions, review closed POs, maintain executive procurement analytics, set contract expiry reminders, produce ad-hoc reports, and update training/FAQ resources.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.

The Product Manager will lead product development for communication products, collaborating with teams to enhance customer engagement and defining strategic roadmaps.

Manage end-to-end email channel execution and campaign infrastructure for global marketing programs. Build, QA, deploy, localize, and optimize high-volume email campaigns, drive A/B testing and deliverability improvements, support cross-functional stakeholders, maintain compliance and database hygiene, and pilot AI/automation to scale workflows.

Serve as a strategic partner to Sales leadership, driving global sales operations, cross-functional alignment (Sales, Marketing, Product, Partnerships), managing QBRs and account planning, owning enterprise tech programs, enabling product feedback processes, and supporting talent planning and critical Sales and Customer Success initiatives.

Coordinates enterprise sales activities through account research, stakeholder mapping, personalized outreach, lead qualification, scheduling, and deal support. Uses AI tools and MCP integrations to monitor buying signals, summarize information, and automate workflows. Maintains Salesforce data, dashboards, relationship maps, and account plans while tracking pipeline progression. Partners with account executives, Marketing, and Customer Success to support demos, executive meetings, proposals, and targeted customer engagement.

Coordinates enterprise sales pods through account research, stakeholder mapping, personalized outreach, lead qualification, meeting scheduling, proposal and demo preparation, CRM maintenance, and pipeline tracking. Uses AI tools, MCP integrations, and Yext’s Scout platform to detect buying signals, automate research, analyze account visibility, and generate actionable intelligence. Partners with account executives, Marketing, and Customer Success to support multi-threaded account engagement and deal progression.

Own the vision, strategy, and roadmap for Yext’s 1:1 messaging and email marketing products. Lead cross-functional development of scalable, AI-enabled communication experiences, validate customer needs, define success metrics, and partner with go-to-market teams to drive launches, adoption, engagement, and customer value.

Assess and test IT general controls, automated controls, and key reports in a SaaS environment to ensure SOX/SOC compliance. Manage end-to-end control testing, remediation tracking, and auditor liaison; evaluate risks from system changes and implementations; maintain GRC documentation and lead process improvement and control automation initiatives.

The Director, Enterprise Sales is responsible for expanding the client base in Financial Services, managing complex sales cycles, and driving revenue growth by building relationships and implementing effective sales strategies.

Serve as a Yext product expert to configure platforms, manage and import data, build connectors, lead client implementations, provide solution architecture and SEO/AI guidance, coordinate cross-functional delivery, QA client configurations, and communicate status and risks to clients and internal teams.

The Customer Success Manager will manage enterprise-level clients in Financial Services, driving adoption of the Yext platform while ensuring customer satisfaction and growth through strategic planning and collaboration.

Lead and grow a regional enterprise sales team focused on net-new Fortune 500 business. Set regional revenue targets, build pipeline, forecast accurately, coach reps through complex sales cycles, drive outbound prospecting, represent Yext with exec briefings and demos, and partner cross-functionally on GTM and account-based campaigns.

Lead cloud and product security by implementing Security as Code, automating cloud controls, securing container workloads (Docker/Kubernetes), integrating security testing into CI/CD, managing vulnerability scanning and remediation, conducting threat modeling and architecture reviews, and aligning controls to compliance frameworks like SOC2 and ISO 27001.