Jobs at XTB

Leads XTB’s sales strategy for investment products and services, overseeing revenue growth, targets, budgets, KPIs, client relationships, negotiations, compliance, and operational reporting. Manages and develops sales teams, incentive structures, recruitment, and performance programs. Engages VIP clients and financial markets, prepares customized solutions, delivers training, and represents the company publicly through media, conferences, and industry events.

Drives new business generation across the MENA financial services market by acquiring clients, developing Introducing Broker and strategic partner relationships, managing the commercial pipeline, negotiating agreements, and achieving revenue targets. Conducts market research, represents the company at industry events, maintains professional relationships, and collaborates with Sales, Marketing, Compliance, and Operations to expand market share and improve business development processes.

Provide customer support to Spanish-speaking clients through written and phone communication. Resolve complaints, maintain customer relationships, monitor financial markets, update CRM records, and coordinate with internal departments and external branches. The role requires Spanish proficiency, B2 English, strong communication skills, multitasking, and willingness to work day and night shifts.

Provide Italian- and English-language customer support through phone, chat, and email. Handle complaints, maintain customer relationships, monitor financial markets, update CRM records, and collaborate with international teams to resolve client needs. The role requires rotational shift availability, strong communication and multitasking skills, and proficiency with Microsoft Office. Customer service experience and financial market knowledge are preferred.

Develop and maintain scalable data pipelines, models, integrations, and quality controls supporting financial risk and regulatory reporting. The role involves working with large datasets, automating manual processes, improving data architecture and reliability, and translating risk and regulatory requirements into maintainable technical solutions using modern data engineering practices.

Leads XTB’s Group risk function as the CRO’s senior delegate, overseeing capital adequacy, prudential reporting, financial risk, stress testing, modeling, valuation, and ERM development. The role partners with the board and senior management, challenges business decisions, leads specialist teams, coordinates risk processes across international subsidiaries, and assesses the risk and capital implications of new products and strategic initiatives.

Provide French-speaking clients with timely support via phone and written channels, resolve complaints, maintain client records in CRM, monitor global markets, and collaborate with internal teams to ensure high customer satisfaction.

Manage and retain client accounts through proactive phone and digital outreach. Explain financial products and investment platforms, support onboarding, provide training on financial markets, identify commercial opportunities, maintain accurate CRM records, and collaborate with Sales, Research, Marketing, and Customer Support while complying with regulations and quality standards.

Build and maintain a centralized data platform, including SQL Server warehouses, SSIS processes, scalable SQL/Python/Spark pipelines, data integrations, CI/CD pipelines, and Infrastructure as Code. The role also involves improving legacy code, ensuring data quality and reliability, contributing to architecture and engineering standards, conducting code reviews, documenting solutions, and collaborating with team members.

Leads a small institutional sales team, drives liquidity sales for financial instruments, supports institutional clients, organizes sales operations, and contributes to marketing initiatives. The role requires extensive B2B financial sales experience, strong knowledge of financial markets and products such as CFDs, options, and crypto, plus leadership, communication, and organizational skills.

Manage office operations, facilities, invoices, expense reports, bank accounts, IT equipment, suppliers, stock, documentation, and administrative processes. Support the General Manager with scheduling, meetings, correspondence, and travel. Organize employee events, maintain internal communications, and help create a positive workplace experience while coordinating multiple projects in a fast-paced international environment.

Conducts global financial market research covering macroeconomic trends, geopolitical developments, economic indicators, central bank actions, earnings, and sentiment. Identifies trading opportunities and risks, monitors real-time market data, and produces briefings, reports, and investment theses. Shares insights with internal teams and clients through written content, webinars, workshops, presentations, and educational programs using charts and data interpretation.

Leads end-to-end IT projects within the PMO, coordinating technology teams, business departments, and external vendors. Owns project roadmaps, planning, documentation, workflows, stakeholder communication, risk management, workshops, and status reporting. Develops PMO processes using Jira, BI, and database data while supporting agile product development across multiple teams.

Provides customer support to Portuguese-speaking clients through written and phone communication. Responsibilities include resolving complaints, maintaining customer relationships, monitoring financial markets, updating client information in a CRM, and coordinating with internal departments and international branches.

Manages daily bookkeeping, financial reporting, reconciliations, crypto wallet and exchange controls, options and derivatives tracking, market exposure, P&L and risk oversight. Handles CySEC and tax reporting, cash flow, payments, bank relationships, audits, budgeting, forecasting, and office administration. Supports monthly and quarterly reporting cycles and collaborates across teams in a regulated fintech environment.

Support and enhance enterprise risk management across the organization, including risk appetite frameworks, RCSA, ICT and operational resilience, third-party risk, risk assessments, KRIs, dashboards, reporting, escalation, and management recommendations. The role partners with business owners and senior management to challenge assessments, improve methodologies, monitor exposures, and embed consistent risk practices.

Design, build, and operate an enterprise AI developer platform enabling LLM routing, agentic workflows, RAG pipelines, observability, secure multi-tenant APIs, and GitOps deployments. Lead platform initiatives, mentor engineers, and provide self-service developer tools and prompt/versioning systems.

Own the TaxCare product vision, KPIs, customer research, requirements, development coordination, stakeholder alignment, UAT, and deployment. Translate tax regulations into business logic and algorithms while partnering with engineering, legal, risk, marketing, and technical teams. The role requires taxation and financial-services knowledge, project delivery experience, strong Excel skills, Agile/Scrum familiarity, and basic SQL knowledge.

Build and maintain scalable data pipelines and integrations for a centralized data platform. Develop shared components, CI/CD pipelines, and Infrastructure as Code solutions while ensuring data quality, reliability, and consistency. Contribute to architecture decisions, engineering standards, code reviews, documentation, and system integrations. The role requires strong Python, SQL, Spark, ETL/ELT, data modeling, orchestration, monitoring, and relational database skills, with opportunities to work with streaming and lakehouse technologies.

Manage onboarding and long-term relationships for institutional B2B clients, including banks and brokers, on the X Open Hub platform. Coordinate with IT, Trading, and Operations teams; translate client needs into business and technical solutions; deliver training; monitor market and competitive trends; and introduce new B2B products, tools, and financial instruments to partners.