Jobs at Wynn Al Marjan Island

Coordinates investigations team administration, daily reports, follow-up logs, intelligence collection, incident research, maintenance requests, device control, departmental communications, VIP and event coordination, missing-item logs, and confidential information. Supports seamless operations across departments while maintaining contact networks, handling calls, and ensuring tasks are completed. Requires strong organization, communication, confidentiality, and flexibility in a fast-paced luxury hospitality environment.

Designs and delivers training programs for Table Games and EGM, oversees customer service and succession development, leads pre-opening and continuous development, coaches trainers and managers, ensures regulatory compliance and training records, uses LMS and digital learning tools, and integrates simulation, gamification, and e-learning into learning pathways.

Supervise gaming marketing services and telemarketing, ensure compliance with UAE/GCGRA regulations and Responsible Gaming, oversee VIP player engagement under AML/KYC controls, coordinate operations across departments, monitor staffing and service delivery, and maintain audit‑ready reports and documentation.

Leads employee relations strategy, investigations, disciplinary processes, grievance resolution, performance management, policy compliance, and manager advisory support. Manages and mentors the Employee Relations team, oversees sensitive case documentation, delivers HR training, tracks engagement and workforce metrics, and implements initiatives supporting employee wellbeing and organizational transformation. Partners with leadership, legal, and business teams to ensure fair and consistent application of labor laws and company policies.

Administer and optimize Wynn Rewards loyalty programs, develop targeted email, SMS, and app campaigns, analyze customer behavior and campaign performance, and coordinate with creative, legal, operations, IT, vendors, and guest services. The role also supports promotional events, VIP experiences, loyalty-related inquiries, customer surveys, and customer journey improvements while ensuring campaign accuracy, compliance, and rewards tracking.

Coordinates group arrivals, departures, reservations, room assignments, check-ins, guest requests, and operational details. Collaborates with Front Office, Sales, Events, Housekeeping, Reservations, and Revenue Management teams to deliver seamless group stays. Maintains accurate rooming lists, billing instructions, reports, and guest documentation while supporting issue resolution, service recovery, departmental projects, and resort opening readiness.

Manage Wynn Rewards operations, enrollment growth, member retention, offers, performance analysis, regulatory compliance, VIP relations, and luxury guest service. Lead and develop the rewards team while collaborating with marketing, hotel, food and beverage, and gaming departments to improve member engagement and program experiences.

Greet and assist Wynn Rewards guests, enroll members, process transactions and redemptions, update accounts, promote offers and experiences, resolve inquiries, and maintain knowledge of program policies and resort services. The role collaborates across departments to improve member satisfaction while upholding luxury brand standards.

Conduct complex security investigations, document incidents, manage evidence and chain of custody, coordinate with UAE authorities, prepare reports, support scene management, assist affected guests and employees, and collaborate with security, risk management, and other departments. The role also involves incident-system administration, confidentiality, guest relations, emergency assistance, training, and flexible shift work.

Lead international VIP player development for Wynn Al Marjan Island, driving revenue via VIP relationships, targeted acquisition/retention strategies, CRM-driven player insights, VIP events, team leadership, and cross-functional collaboration to maximize gaming profitability and guest satisfaction.

Lead international marketing to grow gaming and luxury-hospitality revenue across APAC, Europe, North America and the Middle East. Drive VIP player acquisition, partnerships, and data-driven campaigns; own P&L, budgets, ROI, and compliance. Build and mentor multicultural teams, negotiate high-value relationships, and execute global brand activations while ensuring regulatory and data protection adherence.

Manages gaming marketing CRM strategy, customer data analysis, segmentation, predictive modeling, personalized communications, loyalty programs, and player journey optimization. Oversees CRM system effectiveness, host-team utilization, cross-functional integration, budget allocation, compliance, risk management, and campaign performance. Partners with marketing, operations, IT, and finance teams to improve customer engagement and return on investment.

Manages complex corporate and resort investigations, including evidence collection, incident reporting, video review, chain of custody, guest claims, and cooperation with police and regulatory agencies. Leads investigators, develops staff, resolves conflicts, maintains confidentiality, manages incident scenes, and communicates findings to management. Ensures accurate documentation, timely notifications, regulatory compliance, and risk mitigation while supporting training and operational readiness.

Supervise uniform control operations, including conveyor functionality, rosters, workflow, inventory, fittings, documentation, requisitions, and laundry coordination. Monitor tailor and seamstress productivity, conduct inventory checks and employee evaluations, ensure uniform quality, and enforce operational procedures. The role requires leadership, organization, inventory systems proficiency, and coordination with multiple resort departments.

Designs and develops reliable, scalable hospitality services and digital products. Responsibilities include writing tested code, participating in reviews and architecture sessions, evaluating performance and security, improving observability, automating engineering practices, and managing incidents, problems, changes, root-cause analysis, and critical issue resolution. The role collaborates with regional and global operations and technology partners.

Lead VIP Services strategy and operations for a luxury integrated resort. Oversee VIP guest journeys, coordinators, telemarketing, service quality, compliance, budgets, training, and executive stakeholder alignment. Drive VIP patron reactivation, data-informed campaigns, guest satisfaction, revenue growth, and culturally appropriate premium service. Ensure adherence to UAE gaming regulations, AML/CTF obligations, data privacy, responsible gaming standards, and labor laws while mentoring multinational teams.

Make outbound and handle inbound calls to promote gaming programs, events, VIP/loyalty benefits; maintain CRM records, grow qualified player database, meet call and conversion targets, escalate high-value leads, and collaborate with marketing and VIP teams.

Coordinate day-to-day gaming floor and marketing activities, collaborate with Player Development and hotel departments, manage VIP bookings and amenities, enforce access and AML/KYC controls, track incidents and downtime, and prepare daily operational and compliance reports.

Lead and oversee all resort security operations including gaming, site, event, accommodation, and logistics. Develop and implement security policies, conduct risk assessments, manage incidents, liaise with authorities, support budgeting and staffing, and drive continuous improvement and technology adoption to ensure regulatory compliance and Forbes 5-Star standards.

Lead gaming marketing to drive VIP acquisition, player retention, and revenue growth for a luxury integrated resort. Develop business plans, marketing programs, and promotional strategies; oversee player development and VIP relations; monitor KPIs and forecasting; collaborate cross-functionally on guest experience and commercial initiatives; manage budgets, compliance, and process improvements to maximize profitability.