Teams at Wynn Al Marjan Island

Manages Learning and Development programs for a luxury resort, including facilitation, instructional content, scheduling, team supervision, LMS reporting, compliance training, and stakeholder collaboration. The role supports pre-opening training waves, maintains Forbes Five-Star service standards, analyzes learning performance, and develops junior L&D team members. It requires strong facilitation, leadership, organization, analytics, and hospitality service expertise.

Coordinates investigations team administration, daily reports, follow-up logs, intelligence collection, incident research, maintenance requests, device control, departmental communications, VIP and event coordination, missing-item logs, and confidential information. Supports seamless operations across departments while maintaining contact networks, handling calls, and ensuring tasks are completed. Requires strong organization, communication, confidentiality, and flexibility in a fast-paced luxury hospitality environment.

Designs and delivers training programs for Table Games and EGM, oversees customer service and succession development, leads pre-opening and continuous development, coaches trainers and managers, ensures regulatory compliance and training records, uses LMS and digital learning tools, and integrates simulation, gamification, and e-learning into learning pathways.