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The Senior Consultant at Workhuman plays a key role in driving thought leadership, delivering world-class customer experiences, and influencing program success. This role involves strategic consulting with a focus on HR disciplines and customer excellence, requiring strong communication and stakeholder influencing skills.
Responsible for scaling the client strategy vertical within the E-commerce department, serving as an expert on E-commerce experience, offering, and technology. Leading cross-functional teams to understand and interpret customer needs, drive process efficiencies, and impact business metrics including revenue and profit margins.
Support Customer Success and Launch Success Managers with technical requests, data analysis, bug tracking, and report generation. Maintain knowledge of products and assist with client change requests. Collaborate with internal teams to ensure program success and customer satisfaction.