Jobs at Wolt

Manage end-to-end supply chain performance for Wolt Market through data analysis, inventory optimization, supplier improvement, process enhancement, and cross-functional project leadership. The role monitors KPIs, improves purchasing and receiving workflows, supports product availability and assortment optimization, reduces waste and costs, and manages supply chain infrastructure, ERP systems, and logistics integrations.

Coordinates category operations for Wolt Market Serbia, including product listings, supplier information, promotional planning, pricing updates, campaign launches, reporting, and commercial follow-ups. Analyzes category and promotional performance, supports supplier negotiations, maintains trackers and timelines, and collaborates with inventory, marketing, finance, and retail systems teams. The role also improves processes through reporting tools, automation, and AI.

Supports Wolt merchant partners by responding to emails and tickets, updating menus and assortments, resolving operational and equipment issues, and escalating complex cases. Assists account management and merchant teams with administrative tasks and store updates, verifies data accuracy, gathers merchant feedback, and contributes to process improvements. The role requires strong communication, organization, attention to detail, multitasking, and comfort in a fast-paced operational environment.

Provides customer support to customers, restaurant partners, and delivery riders through chat and phone. Helps resolve delivery issues, ensures smooth operations, and contributes to improving support processes. Requires fluent English and Albanian, strong communication and empathy, multitasking ability, teamwork, and flexibility to work rotating shifts, weekends, and public holidays in Tirana.

Leads and scales Wolt’s Poland account management organization in Warsaw. Owns country strategy, team leadership, revenue growth, retention, advertising and promotion adoption, forecasting, KPIs, budgeting, and operational processes. Partners cross-functionally with Sales, Marketing, Product, Finance, Onboarding, and Operations, while managing strategic account escalations and country-level growth projects.

As a Support Associate, you'll handle customer inquiries via chat, resolve escalations, manage technical issues, and maintain a positive customer experience. You'll work in a fast-paced environment with opportunities for skill development and career growth.

Leads internal communications for Deliveroo and Wolt across EMEA, serving as the main communications contact for country teams. Responsibilities include communicator community building, crisis and issues communications, change management support, event content, analytics and measurement, and translating complex information into clear employee communications across multiple countries and brands.

Leads global personal and road safety programs across Wolt’s platform. Analyzes safety trends and incidents, identifies risks, designs initiatives, improves incident management processes, conducts root-cause investigations, and drives safety standards across regions. The role partners with Product, Support, Legal, Policy, and Operations teams while enabling local teams through training, guidance, and playbooks.

Develop forecasting and analytics solutions for Workforce Management, including scheduling and intraday forecasts, capacity planning, KPI dashboards, root cause analysis, SLA improvement, cost optimization, and data pipeline enhancement. The role requires influencing senior stakeholders and translating data-driven insights into operational decisions.

Prospect restaurants and retailers, identify partnership opportunities, manage the sales pipeline, assess venue performance, negotiate profitable partnership terms, and collaborate with internal teams. The role requires proactive B2B and B2C selling, strong networking and communication skills, high ownership, ambition, teamwork, an active driver’s license, and fluency in Czech or Slovak and English.

Coordinate promotional plans, supplier communications, campaign timelines, SKU processes, trackers, and post-campaign reporting. Support Category Managers and internal teams by maintaining accurate documentation, facilitating timely promotion activation, and using reporting systems and AI-enabled tools to improve efficiency in a fast-paced online grocery environment.

Manage onboarding for new merchants, guide menu setup and operational readiness, support initial platform launches, monitor merchant performance, and advise on improving customer experience and order volume. Coordinate with Commercial, Merchant Services, Operations, and Support teams, contribute to market expansion projects, resolve onboarding questions, and identify process improvements. The role requires strong communication, training, multitasking, problem-solving, technology adoption, Albanian and English proficiency, a driving license, and regular business travel.

Manage the full sales cycle for prospective Wolt merchants, including lead generation, outbound cold calling, relationship building, consultative selling, deal closing, and onboarding. Track sales KPIs, maintain accurate CRM documentation, and coordinate with internal teams to ensure successful merchant launches. The role requires proactive market development across Hungary, strong communication skills in Hungarian and English, attention to detail, adaptability, and the ability to consistently meet sales targets.

Drive new merchant acquisition for Wolt Drive by prospecting outbound and inbound leads, negotiating commercial terms, closing agreements, managing the CRM pipeline, supporting IT integrations and feature implementation, and coordinating with sales, account management, operations, support, and middleware providers.

Own and improve Wolt Market catalog content, promotions, and customer-facing product information to increase conversion and sales. Research missing data with vendors, analyze customer signals, identify root causes, recommend improvements, standardize processes, support automation, and optimize search. Collaborate with category, inventory, operations, and local marketing teams while maintaining accurate, relevant content and managing competing priorities.

Build and evolve APIs, SDKs, and platform integrations for a global feature engineering platform. Develop user-facing tools for ML practitioners, support workflows from data ingestion through feature serving, integrate with the central Data Control Plane, and improve platform reliability, testing, observability, and operational excellence. The role involves backend systems, distributed computing, ML tooling, and data pipelines.

Manage full-cycle B2B sales for Wolt for Work in Poland, including outbound prospecting, pipeline management, consultative selling, negotiations, forecasting, and account growth. Build relationships with startups, SMBs, enterprises, and HR, Finance, Procurement, and executive stakeholders. Coordinate with cross-functional teams to support successful customer launches and increase product adoption.

Owns business readiness, hiring plans, attraction, and pipeline health for high-volume Courier hiring. Partners with business leaders, sourcing, Marketing, HR, Operations, and Workforce Planning to validate demand, activate roles, monitor funnel performance, resolve blockers, and deliver against hiring targets. Uses hiring data, market insights, process improvement, automation, and AI to improve scalability, reduce friction, and establish a repeatable Courier hiring operating model.

Own global and cross-regional merchant quality initiatives across Wolt and Deliveroo. Build feedback loops between merchant-facing teams, product, support, and quality organizations; drive product rollouts; analyze regional issues; improve cancellations, item availability, substitutions, and operational efficiency; and use data and AI tools to automate analysis and prototype solutions.

Leads and scales subregional account management across multiple countries, managing Team Leads and Account Managers. Owns retention, revenue expansion, advertising and promotional adoption, forecasting, KPIs, staffing, budgets, and operational excellence. Develops playbooks, incentive structures, and performance processes while partnering with Sales, Marketing, Product, Finance, and Operations. Coaches leaders, resolves strategic account escalations, drives change initiatives, and improves merchant satisfaction, productivity, and commercial outcomes.