Jobs at Wolt

Own end-to-end case-management initiatives across backend services and React-based internal tools. Design scalable workflows for routing, assignment, queues, evidence, audit history, and legacy-system migration. Partner cross-functionally to translate ambiguous operational needs into reliable products, lead technical design and rollout, improve observability and operational readiness, and mentor engineers through reviews and guidance.

Build and own backend features for a global AI-native marketing platform serving DoorDash, Wolt, and Deliveroo. Design, test, deploy, and maintain reliable software at scale while collaborating across backend, data, machine learning, and product teams. The role emphasizes end-to-end ownership, observability, architecture, production reliability, and agentic coding workflows using AI tools to improve engineering effectiveness.

Drive new business and manage the full customer lifecycle for SevenRooms across Finland. Responsibilities include prospecting restaurants and hospitality groups, delivering platform demonstrations, managing negotiations and contracts, supporting onboarding and go-live, growing accounts, identifying expansion opportunities, and ensuring customer success and retention. The role requires consultative selling, relationship management, Finnish and English fluency, independent work, and occasional travel within Finland.

Lead and deliver strategic operational improvement projects across Support: define scope, run pilots, implement processes, analyze KPIs, and align stakeholders to scale efficiencies and customer experience.

Supports Wolt merchant partners by responding to emails and tickets, updating menus and assortments, resolving operational and equipment issues, and escalating complex cases. Assists account management and merchant teams with administrative tasks and store updates, verifies data accuracy, gathers merchant feedback, and contributes to process improvements. The role requires strong communication, organization, attention to detail, multitasking, and comfort in a fast-paced operational environment.

Leads an experienced mobile and web engineering team building shared SDKs, client foundations, and developer tooling across Wolt, DoorDash, and Deliveroo. Owns the platform roadmap, drives adoption, guides architecture, maintains healthy operating processes, coaches engineers, supports hiring, and contributes code and reviews. The role requires close collaboration with product, design, platform, data, and stakeholders across brands and time zones.

Manage workplace experience and facilities operations for Wolt’s Zagreb office and country locations. Responsibilities include landlord, vendor, budget, space planning, workplace program, event, safety, accessibility, and office expansion coordination. The role develops operational playbooks, manages service KPIs and contracts, supports employees and visitors, and collaborates with global Real Estate, Facilities, IT, Safety, Security, and Sustainability teams.

Owns hiring readiness, demand planning, attraction strategy, and pipeline health for Wolt Market across the North region. The role translates workforce needs into hiring plans, coordinates sourcing and marketing partners, monitors funnel performance, advises business leaders, resolves onboarding and operational blockers, and manages exceptions. It also drives scalable improvements through automation, AI adoption, documentation, and continuous improvement of the platform hiring model.

Plan and execute local marketing campaigns across Wolt’s business lines in Azerbaijan. Manage campaign calendars, briefs, budgets, timelines, analytics, agency relationships, stakeholder communication, assets, approvals, and partner coordination. Analyze performance and recommend which initiatives to maintain, stop, or scale while adapting regional campaigns to the local market.

Manages workplace experience and facilities operations for Wolt’s Tallinn office and country operations. Responsibilities include vendor and landlord management, workplace programs, space planning, office projects, events, budgets, safety, accessibility, employee support, and office expansions. The role coordinates with global Real Estate, Facilities, IT, Safety, Security, and Sustainability teams while maintaining service quality, operational efficiency, and strong stakeholder relationships.

Lead cross‑market initiatives to reduce contact rates and refunds, define KPIs, run deep-dive analyses, drive automation and self-service, coordinate with regional and product teams, and scale outsourcing and operational workflows to improve customer experience and efficiency.

Own catalog data quality and adoption across the country by validating product information, resolving duplicate GTINs, enriching product records, and ensuring compliance with global attribute frameworks. Curate datasets and audit AI/automation outputs, identify linguistic or structural issues, and collaborate with Product and Applied Science teams. Support Sales and Merchant Operations, provide catalog expertise, and give global teams feedback on tools, schemas, and processes.

Provide English-language support via live chat and phone to customers, couriers, and venues across multiple countries. Troubleshoot delivery issues, coordinate with internal teams to ensure smooth operations, and contribute to continuous service improvements in a fast-paced, 24/7 support center.

Develop and refine Wolt’s global courier supply planning model, build planning tools, allocate supply levers across markets, investigate performance issues, and implement corrective actions. The role partners with regional and local operations, finance, procurement, product, analytics, and courier marketing teams to improve planning, acquisition, onboarding, and activation processes across global markets.

Manage operative purchasing activities, including purchase requisitions, purchase orders, receiving, vendor communication, and order follow-up. Collaborate with accounts payable, business stakeholders, sourcing, supply chain, and internal controls teams to resolve issues, improve compliance, maintain documentation, and support audits. The role also promotes procurement processes and contributes to continuous process improvement.

Provide VAT advisory support across business teams and projects, review products and contracts for VAT implications, manage VAT risks, support tax audits, coordinate with tax authorities, and assist with reporting obligations such as CESOP. Translate complex VAT rules into practical guidance for Finance, Legal, Business, and Product stakeholders.

Drive capital-efficient growth across Wolt’s EMEA marketplace by identifying growth gaps, tracking initiative efficiency and ROI, reallocating budgets, running experiments, and partnering with Product, Analytics, Marketing, and external growth partners. The role combines deep data analysis, cross-functional execution, goal setting, optimization, and solving ambiguous growth challenges independently.

Drive sales growth for Wolt Drive in Romania by identifying prospective partners, building pipelines, negotiating and closing partnerships, and managing relationships. The role focuses on expanding delivery-as-a-service partnerships with restaurants, retailers, and other businesses, identifying growth opportunities through data and business insights, and collaborating with internal sales and cross-functional teams to support long-term partner success.

Provides customer, courier, and venue support for the Bulgarian market through live chat and phone. Ensures delivery operations run smoothly and helps develop the support function. Requires strong communication, multitasking, teamwork, flexibility for morning, evening, and weekend shifts, and fluent Bulgarian and English. The role is full-time, office-based, and does not offer remote work.

Provides customer support to customers, restaurant partners, and delivery riders through chat and phone. Helps resolve delivery issues, ensures smooth operations, and contributes to improving support processes. Requires fluent English and Albanian, strong communication and empathy, multitasking ability, teamwork, and flexibility to work rotating shifts, weekends, and public holidays in Tirana.