Jobs at Wingify Software Pvt. Ltd.

Manage a portfolio of SaaS customers, guiding onboarding, experimentation programs, conversion-rate optimization, training, issue resolution, and retention efforts. Build strong client relationships, translate analytics into actionable strategies, coordinate with internal teams, manage complaints, and reduce churn. The role requires customer-facing experience, CRO and digital marketing knowledge, Google Analytics familiarity, SaaS understanding, strong communication, and analytical skills.

Generate qualified sales opportunities in the ANZ region through outbound prospecting, inbound lead qualification, account research, and personalized communication. Build territory plans with Account Executives, engage decision-makers across email, phone, and LinkedIn, communicate the company’s value proposition, and track activity and pipeline performance in Salesforce and other go-to-market tools.

Provides presales technical support to secure deals, manage RFPs and RFIs, support proofs of concept, and drive customer adoption. Consults with prospects and existing customers on use cases, collaborates with sales and cross-functional teams, documents activity in Salesforce, coaches sales staff, and supports international clients across assigned time zones.

Configure and enhance Salesforce Sales Cloud and DealHub CPQ by gathering requirements, mapping business processes, writing user stories, coordinating developers, managing Agile delivery, leading UAT, tracking defects, and securing stakeholder sign-off. The role also supports change management and end-user enablement while serving as the bridge between business leaders and technical teams.

Serve as the primary technical contact for assigned enterprise customers. Provide support through email, chat, and phone; troubleshoot complex web technology issues; analyze logs; track defects in Jira; and collaborate with Development, QA, Product, Sales, and Customer Success teams. The role focuses on customer relationship management, onboarding, product adoption, issue resolution, and delivering support within SLAs in a remote SaaS environment.

Build and maintain backend-heavy full-stack applications primarily with PHP, while contributing to Node.js services, APIs, databases, caching, event-driven systems, infrastructure, and frontend components. Diagnose complex production issues through logs, metrics, and traces; improve reliability, performance, security, and maintainability; and own solutions from design through deployment and monitoring. Participate in architecture discussions, code reviews, automation, and cross-functional problem-solving while applying modern engineering and AI-assisted development practices.

Own the strategic and business narrative for complex enterprise and strategic presales deals across APAC. Partner with account executives and solutions engineers to differentiate Wingify, address evaluation risks, tailor use cases, guide POCs and RFP responses, develop ROI-backed business cases, and facilitate executive-level decisions. Represent Wingify through conferences, webinars, and workshops while building the region’s strategic presales practice.

Design, build, and operate reliable batch and streaming data pipelines, Airflow workflows, dbt models, and analytical data infrastructure. Own ClickHouse architecture, performance, ingestion, and scalability, while supporting BigQuery and NoSQL databases. Implement data quality, observability, monitoring, incident response, backfills, schema evolution, containerization, and CI/CD. Collaborate with analytics, data science, product, and engineering teams to deliver scalable, cost-efficient data platforms.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Build and customize frontend solutions using Vanilla JavaScript, jQuery, HTML, and CSS. Debug complex client-side issues, manipulate the DOM, handle events, analyze Fetch/XHR requests, use MutationObservers, and modify live websites safely. Ensure cross-browser compatibility, responsive behavior, performance, and resilience to dynamic updates while collaborating cross-functionally on client scenarios and experiments.

Generate qualified sales opportunities through cold calling, email outreach, inbound lead follow-up, lead research, market research, and targeted outbound campaigns. Qualify prospects, identify decision-makers, schedule demos, manage inbound and outbound funnels, maintain Salesforce records, and collaborate with Account Executives and Marketing to build pipeline and meet activity and revenue targets.

Manage the full sales cycle for Wingify’s digital experience optimization solutions across the DACH region. Responsibilities include prospecting, closing new business, building C-level relationships, conducting product demonstrations, partnering with Marketing and PreSales, coordinating billing, legal, integration, and technical discussions, and relaying customer feedback to improve products and experiences.

Lead the global Legal & Compliance function for a multinational SaaS technology group. Responsibilities include commercial and technology contracting, corporate governance, privacy and regulatory compliance, intellectual property, legal risk, disputes, M&A, and external counsel management. The role advises the CEO, Board, and executive team while building scalable legal processes, frameworks, workflows, and a high-performing global team across multiple jurisdictions.

Create, execute, and improve manual and automated test plans for web and API applications. Develop QA automation tools, build front-end UI components, reproduce and debug client issues, manage test-environment deployments, and collaborate with product, marketing, and development teams. Own QA processes within Scrum, report testing outcomes, and support usability, end-user experience, and GenAI-related initiatives.

Own a LATAM customer portfolio, guiding clients through onboarding, experimentation strategy, conversion optimization, training, issue resolution, and complaint management. Build strong customer relationships, coordinate with internal teams, and maximize retention by reducing churn and contraction. The role requires fluency in Spanish, Portuguese, and English, customer-facing experience, analytical thinking, Google Analytics knowledge, SaaS understanding, and at least four years of experience.

Generate qualified sales opportunities through cold outreach, inbound lead follow-up, prospect research, outbound campaigns, and sales qualification. Maintain Salesforce records, identify decision-makers, schedule demos, manage sales funnels, and meet daily activity quotas. Collaborate with Account Executives and Marketing while conducting market research and positioning VWO’s SaaS solutions. Fluency in Portuguese, Spanish, and English is required.