The Role
Supports pre-sales and post-sales customer success for B2B SaaS products in Japan. Leads technical discovery, product demonstrations, proof-of-concepts, RFP responses, solution design, and implementation support. Advises customers on product adoption, optimization, retention, and expansion while collaborating with Sales, Product, Engineering, Support, Marketing, and Customer Success. Requires strong HTML, JavaScript, CSS, Japanese, English, consultative communication, and enterprise customer management skills.
Summary Generated by Built In
Location: Tokyo, Japan (Hybrid)
We're looking for a Pre-sales Solutions Consultant to support our growth in Japan. This is a Hybrid role where you'll partner with the Sales team to convert prospects into customers while also working closely with existing customers to drive product adoption, retention, and long-term success.
If you're equally passionate about solving technical challenges, consulting with customers, and helping businesses realize value from SaaS products, we'd love to hear from you.
What You'll DoPre-Sales & Solution Consulting- Partner with the regional Sales team throughout the sales cycle to help prospects successfully evaluate our product.
- Lead technical discovery sessions to understand customer goals, business challenges, and technical requirements.
- Design and manage Proof of Concepts (PoCs) that showcase our products’ capabilities.
- Deliver tailored product demonstrations and solution presentations.
- Respond to RFPs, RFIs, and technical questionnaires.
- Recommend solutions using existing product capabilities while identifying opportunities for product enhancements when required.
- Serve as a trusted advisor to customers after implementation, helping them maximize value.
- Conduct regular business reviews and consultation sessions aligned with customer use cases and business objectives.
- Drive product adoption, customer engagement, retention, and expansion opportunities.
- Partner with customers to develop optimization strategies and share best practices.
- Identify risks early and collaborate with internal teams to ensure customer success.
- Apply your understanding of web technologies, including HTML, JavaScript, and CSS (mandatory), to support customer implementations and troubleshoot technical questions.
- Working knowledge of backend technologies, APIs, and mobile applications is a strong advantage.
- Translate technical concepts into business value for both technical and non-technical stakeholders.
- Work closely with Sales, Product, Engineering, Support, Marketing, and Customer Success teams to deliver an exceptional customer experience.
- Communicate proactively with Sales regarding opportunities, technical blockers, and customer feedback.
- Support customers through email, chat, virtual meetings, phone calls, and occasional in-person engagements.
- Maintain accurate customer records and opportunity updates in Salesforce (SFDC).
- Track customer interactions, PoC progress, and success metrics.
- Work in a performance-driven environment with clearly defined goals focused on customer success and business growth.
- 3+ years of experience in Pre-Sales, Solutions Consulting, Customer Success, Sales Engineering, or Technical Account Management within a B2B SaaS company.
- Experience supporting enterprise or strategic customers throughout both pre-sales and post-sales journeys.
- Experience conducting product demonstrations, managing PoCs, and responding to RFPs/RFIs.
- Strong knowledge of HTML, JavaScript, and CSS (mandatory).
- Familiarity with APIs, backend technologies, and mobile applications is a plus.
- Strong consultative, problem-solving, and relationship management skills.
- Experience working in a metrics-driven environment with international customers.
- Excellent communication and presentation skills.
- Experience collaborating with global teams across multiple time zones.
- Product certifications or equivalent technical credentials are preferred.
- Native or business-level proficiency in Japanese.
- Professional working proficiency in English.
Skills Required
- 3+ years of experience in Pre-Sales, Solutions Consulting, Customer Success, Sales Engineering, or Technical Account Management within a B2B SaaS company
- Experience supporting enterprise or strategic customers through pre-sales and post-sales journeys
- Experience conducting product demonstrations, managing proof-of-concepts, and responding to RFPs or RFIs
- Strong knowledge of HTML, JavaScript, and CSS
- Familiarity with APIs, backend technologies, and mobile applications
- Strong consultative, problem-solving, and relationship management skills
- Experience working in a metrics-driven environment with international customers
- Excellent communication and presentation skills
- Experience collaborating with global teams across multiple time zones
- Product certifications or equivalent technical credentials
- Native or business-level Japanese proficiency
- Professional working proficiency in English
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The Company
What We Do
Wingify, doing business as VWO, is an India-based software company that develops technology products for digital experience optimization. Its VWO platform helps fast-growing companies run experimentation and conversion programs, enabling them to build extraordinary digital experiences and improve performance. The company delivers these capabilities through a single platform for websites and digital products, with a remote-first operating model.
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