Jobs at Western Union

Monitors digital transactions and investigates suspected fraud, financial crime, and compliance risks. Performs KYC, CDD, EDD, identity verification, document authentication, customer onboarding reviews, and risk-based transaction decisions. Maintains case documentation, contacts customers, escalates complex investigations, supports remediation and root-cause analysis, identifies process improvements, and shares fraud trends. The role requires collaboration with compliance and fraud operations teams, adherence to quality and productivity targets, and flexibility for rotating shifts, weekends, holidays, and hybrid office work.

Monitor digital transactions, investigate suspected fraud and financial crime, conduct KYC/CDD/EDD and identity verification reviews, assess risk, and make decisions on approvals, holds, escalations, and account restrictions. Maintain detailed case documentation, support incident investigations and remediation, contact customers for verification, identify fraud trends, and contribute to process improvements while meeting quality and service-level targets across rotating shifts.

Monitor and investigate digital transactions for fraud, suspicious activity, financial crime, and compliance risks. Conduct KYC, CDD, EDD, identity verification, document authentication, customer onboarding, and risk assessments. Make risk-based decisions on approvals, holds, escalations, and account restrictions; document cases and support remediation. Collaborate with compliance and fraud operations teams, identify emerging typologies, engage customers, and improve processes while meeting quality, productivity, and service-level targets across rotating shifts.

Investigates fraud affecting Western Union agents, handles escalated inquiries, interviews agents, reviews transaction activity, identifies fraudulent patterns, documents case findings, and supports fraud prevention and loss mitigation. The role requires strong analytical judgment, attention to detail, multitasking across internal systems, customer or business-partner experience, and flexibility to work assigned eight-hour shifts in a hybrid office environment.

Performs transaction history analysis, due diligence, and AML compliance interviews to identify consumer fraud and suspicious activity. The role requires customer service, meeting quality and productivity targets, continuous process learning, multitasking across systems, and flexibility for rotating shifts. It is hybrid, requiring at least three office days weekly, with quarterly schedule rotations between morning and afternoon/evening shifts.

Monitor digital transactions and investigate suspected fraud, financial crime, and compliance risks. Perform KYC, CDD, EDD, identity verification, document authentication, customer onboarding, and risk assessments. Make risk-based decisions on transactions and accounts, escalate complex cases, document investigations, support remediation, and identify process improvements. Collaborate with fraud, compliance, product, and operations teams while meeting quality and service-level targets across rotating global shifts.

Supports financial reporting, budgeting, forecasting, variance analysis, internal controls, audits, and cash flow monitoring. Handles Indonesian tax calculations, filings, payments, statutory compliance, documentation, tax audits, and coordination with tax consultants and authorities. Requires accounting or finance expertise, Indonesian tax knowledge, ERP experience, advanced Excel skills, and understanding of PSAK and financial reporting standards. The role is office-based at least three days per week in Jakarta.

Manage end-to-end multi-country payroll processing, including data preparation, statutory deductions, payments, payroll validation, controls, compliance, audits, and vendor coordination. Resolve complex payroll queries, review Workday data, maintain governance standards, prepare reports and documentation, and support continuous improvement initiatives while meeting deadlines across multinational operations.

Leads APAC talent acquisition strategy and high-volume recruitment delivery. Manages a team of Talent Partners, owns hiring targets and workforce planning, directs recruitment campaigns and ramp-ups, builds talent pipelines, and advises senior leaders. Uses hiring metrics, reporting, recruitment technology, market intelligence, employer branding, and sourcing strategies to improve quality, efficiency, and time-to-fill while ensuring compliance with local employment legislation.

Leads the EMEA cross-border payments product organization, overseeing product managers and the strategy, roadmap, development, rollout, and optimization of digital remittance platforms. Establishes priorities, manages platform investments and risks, drives innovation, develops team capabilities, and partners with stakeholders to deliver compliant, cost-effective customer experiences. The role requires substantial financial services product management experience, people leadership, strategic planning, market analysis, agile delivery, and executive communication.

Manages second-level customer escalations, complaint investigations, regulatory and non-regulatory case resolutions, and root-cause analysis. Serves as a subject matter expert by guiding teams, monitoring trainee performance, managing queues, reviewing staffing and KPI reports, and supporting Dodd-Frank remittance compliance. The role requires detailed documentation, cross-functional collaboration, customer communication, process improvement, and handling complex cases in a hybrid call-center environment.

Monitor and investigate digital transactions for fraud, financial crime, KYC, and compliance risks. Conduct customer verification, CDD, EDD, identity checks, document authentication, and risk assessments. Make risk-based decisions on transactions and accounts, escalate complex cases, document investigations, support remediation, identify fraud trends, and improve operational controls while meeting quality and service-level targets.

Monitor digital transactions and investigate suspected fraud, financial crime, and compliance risks. Conduct KYC, CDD, EDD, identity verification, document authentication, customer onboarding reviews, and risk assessments. Make risk-based decisions on transaction approvals, holds, escalations, and account restrictions. Maintain regulatory case documentation, communicate with customers, support incident investigations, identify fraud trends, and contribute to process improvements while meeting quality and productivity targets.

Own the strategy, roadmap, requirements, and delivery of compliance systems and analytics products. Partner with Risk, Compliance, Operations, Data, and Technology teams to prioritize opportunities, define epics and user stories, coordinate mid-sized projects, manage backlogs, and oversee testing, implementation, training, and post-launch reviews. Use data and stakeholder feedback to improve case management, investigations, regulatory reporting, and audit capabilities while ensuring alignment with regulatory mandates, timelines, scope, and quality objectives.

Investigates complex financial crime cases involving money laundering, terrorist financing, fraud, and suspicious activity. Analyzes transactions, conducts enhanced due diligence, researches consumer activity, prepares Suspicious Activity Reports, documents findings, and recommends risk-based actions. The role collaborates with global Compliance, Risk, and Operations stakeholders, monitors emerging financial crime typologies, supports intelligence briefings, and ensures investigations meet regulatory requirements.

Performs transactional history analysis, due diligence, and AML compliance interviews to identify fraud, money laundering, and other suspicious activity. Provides customer service, meets quality and productivity targets, maintains knowledge of AML processes, and works rotating shifts in a hybrid office environment.

Analyze, develop, test, and document automated data extracts, queries, dashboards, and reporting for Western Union’s Financial Intelligence Unit. Provide data insights for financial crime investigations, improve analytical tools and workflows, maintain documentation, ensure regulatory compliance, and deliver projects on time. Collaborate across compliance teams while translating technical findings into business insights and handling sensitive information professionally.

Reviews transactions, customer histories, due diligence, and AML interviews to identify suspicious activity, fraud, money laundering patterns, and financial crime risks. Provides customer service, meets quality and productivity targets, and develops AML compliance and process expertise while working across multiple systems and shifts.

Conduct high-risk consumer investigations to identify money laundering and other financial crimes. Use internal and external research tools, document findings, prepare investigation narratives, file suspicious activity reports, review reinstatement requests, identify trends, recommend actions, escalate cases, and support AML compliance requirements.

Strengthen the operational risk framework by coordinating RCSAs, monitoring KRIs and loss events, assessing risks for products and initiatives, supporting resilience and incident management, and preparing governance reporting. The role also promotes risk awareness, supports digital asset risk management, and partners with business areas to improve controls, regulatory compliance, and risk culture.