Supervisor, Settlement Operations (Maternity cover)

Posted 8 Days Ago
Be an Early Applicant
Vilnius, Vilniaus miesto savivaldybė, Vilniaus apskritis, LTU
Hybrid
31K-41K Annually
Mid level
AdTech • Fintech • HR Tech • Payments • Sales • Software • Financial Services
Western Union is a global leader in cross-border and cross-currency money movement and payments.
The Role
Supervise a settlement operations team by allocating resources, setting priorities, resolving escalations, monitoring KPIs, and ensuring accurate transaction adjustments and reconciliations. Oversee compliance reviews, process improvements, accounting and audit information, and cross-functional coordination with Accounting, Care, and Technical teams. Develop team capabilities and support continuous learning while maintaining efficient, deadline-driven operations.
Summary Generated by Built In

Role Responsibilities

In this unique global role, we’ll be looking to you to lead a team responsible for one of the settlement functions.

  • Ensuring workload and resource allocation, priority setting, and escalated issues are handled correctly by the team.
  • Monitoring performance metrics, identifying areas for improvement, and ensuring necessary changes are implemented to meet all KPIs.
  • Ensuring transaction adjustments to partners and reconciliation processes are managed correctly by the team.
  • Conducting regular reviews and confirmations to ensure team processes are compliant and efficient.
  • Overseeing the initiation and coordination of improvement initiatives and representing settlement operations in relevant projects and initiatives.
  • Ensuring financial information provided for accounting and audit purposes are accurate and timely.
  • Facilitating communication and collaboration between business operations and support departments such as Accounting, Care and Technical teams.
  • Fostering a culture of continuous learning and development, ensuring opportunities for professional growth and skill enhancement are provided.
     

Role Requirements

  • 3-5 years of Experience in Payment, Accounts Receivables, Accounts Payable or Settlement Operations area.
  • 1-2 years’ experience in People management would be an advantage
  • English required, written and verbal.
  • Sound communication, problem-solving, and training skills.
  • Comfortable working in a fast-paced, highly structured, deadline-driven environment.
  • Customer-orientated approach.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.


Your Lithuania specific benefits include:

  • Private Health Insurance (3 options) 
  • Life & Accident Insurance 
  • Additional days off 
  • Wide variety of discounts and special offers 
  • Free Fitness facilities 
  • Volunteering activities 
  • Referral program

Salary 

The monthly gross base salary range is 2,562 – 3,416 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies. 


Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].


We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.


#LI-Hybrid #cvbankas

Estimated Job Posting End Date:

11-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Skills Required

  • 3-5 years of experience in payment, accounts receivable, accounts payable, or settlement operations
  • 1-2 years of people management experience
  • English proficiency, written and verbal
  • Strong communication, problem-solving, and training skills
  • Ability to work in a fast-paced, highly structured, deadline-driven environment
  • Customer-oriented approach

Western Union Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.

  • Parental & Family Support — Parental leave, adoption assistance, and caregiver resources are described as core offerings, with global programs like tutoring access and family-building support. Scholarship opportunities and tools to find care further signal a family-friendly stance across multiple regions.
  • Leave & Time Off Breadth — Paid time off spans categories such as vacation, sick, parental, caregiver, and military leave, with global materials emphasizing broad coverage. U.S. content also references flexible time off for exempt employees, underscoring breadth beyond standard vacation.
  • Healthcare Strength — Medical coverage with multiple plan options, life and disability insurance, an assistance program, and wellness tools are consistently highlighted across benefits pages and postings. Risk insurance and mental-health resources are positioned as standard parts of the package.

Western Union Insights

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The Company
HQ: Denver, CO

What We Do

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.

Why Work With Us

Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.

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