Teams at Western Union

Monitors digital transactions and investigates suspected fraud, financial crime, and compliance risks. Performs KYC, CDD, EDD, identity verification, document authentication, customer onboarding reviews, and risk-based transaction decisions. Maintains case documentation, contacts customers, escalates complex investigations, supports remediation and root-cause analysis, identifies process improvements, and shares fraud trends. The role requires collaboration with compliance and fraud operations teams, adherence to quality and productivity targets, and flexibility for rotating shifts, weekends, holidays, and hybrid office work.

Monitor digital transactions, investigate suspected fraud and financial crime, conduct KYC/CDD/EDD and identity verification reviews, assess risk, and make decisions on approvals, holds, escalations, and account restrictions. Maintain detailed case documentation, support incident investigations and remediation, contact customers for verification, identify fraud trends, and contribute to process improvements while meeting quality and service-level targets across rotating shifts.

Monitor and investigate digital transactions for fraud, suspicious activity, financial crime, and compliance risks. Conduct KYC, CDD, EDD, identity verification, document authentication, customer onboarding, and risk assessments. Make risk-based decisions on approvals, holds, escalations, and account restrictions; document cases and support remediation. Collaborate with compliance and fraud operations teams, identify emerging typologies, engage customers, and improve processes while meeting quality, productivity, and service-level targets across rotating shifts.