Jobs at Vital Records Control (VRC)

Manage day-to-day plant operations for document shredding including staffing, quality improvement, budget control, facilities and equipment maintenance, inventory and audit control, customer service, and supervising delivery and vault operations.

Process and fulfill medical records requests following HIPAA and client procedures. Validate authorizations, retrieve/upload records, perform quality checks, invoice, document actions, communicate with requestors and supervisors, and maintain security and confidentiality.

Develop, implement, and maintain compliance programs (privacy, confidentiality, security) aligned with HIPAA, GDPR, CCPA, and NAID/ISO27001; monitor regulations, conduct audits, train staff, investigate incidents, document activities, and prepare regulatory reports.

Resolve complex customer issues (billing, service, operations) by investigating root causes, coordinating cross-functionally, managing case queues, maintaining detailed records, and improving processes to ensure satisfaction and retention.

Resolve complex customer issues (billing, service, operations) by investigating root causes, coordinating cross-functionally, managing case queues, and maintaining detailed records to improve customer satisfaction and retention.

Process and fulfill medical record release requests per HIPAA and client procedures, validate authorizations, retrieve/upload records, perform quality checks, invoice clients, document actions, and escalate issues or breaches to supervisors.

Receive, segregate, and load wastepaper into shredders; operate and maintain shredding, baling, and forklift equipment; stage and load paper bales for shipment; perform preventative maintenance and maintain safety, security, and cleanliness per company standards.

Perform month-end close tasks including journal entries, reconciliations, general ledger validations, cash management, lease and fixed asset administration (ASC 842), tax filings, support audits, and assist senior accountants on financial reporting and special projects.

Receive, segregate and load waste paper into shredders, operate and maintain shredding, baling and forklift equipment, stage bales for shipment, perform preventative maintenance, maintain safety, security and cleanliness, and support daily warehouse operations.

Receive, segregate and load wastepaper for shredding, operate and maintain shredding, baling and forklift equipment, stage/load bales for shipment, perform preventative maintenance, follow NAID/safety standards, and support daily warehouse operations.

Lead and train inside sales teams to build pipeline, generate and qualify leads, create proposals, perform demos, close deals, and maintain CRM-driven sales processes to meet quotas and improve sales procedures.

Manage daily shred center operations including staffing, training, quality improvement, inventory control, facilities and equipment maintenance, budget oversight, customer service, and audits to meet operational benchmarks.

Process and fulfill medical record release requests (ROI) timely and accurately, ensuring HIPAA compliance. Retrieve, upload, log, QC, invoice, and securely release records. Communicate with requestors and supervisors, document exceptions, and maintain confidentiality and facility policies.

Process and fulfill medical record release requests per HIPAA, client agreements, and VRC procedures. Validate authorizations, retrieve/upload records, perform quality checks, invoice, document actions, and escalate issues. Maintain confidentiality, secure records, and assist with additional facilities or backlog as needed.

Operate and maintain scanners to convert paper documents into digital images; prepare, log, and index documents; set scanner parameters and perform daily cleaning; meet productivity and quality benchmarks; assist team members and complete tasks assigned by supervisors.

Process and fulfill medical record release requests following HIPAA, client procedures, and VRC policies. Validate authorizations, classify and log requests, retrieve/upload records, perform quality checks, invoice, communicate with requestors, and report issues or breaches to supervisors.

Process and fulfill medical record requests per client procedures and HIPAA, validate authorizations, retrieve/upload records, perform quality checks, invoice, document communications, and report issues or breaches to supervisors.

Perform high-volume outbound collections to resolve delinquent balances, manage an assigned portfolio of aged receivables, use collection tools (dunning letters, skip tracing), collaborate with Sales and Customer Service to resolve billing issues, document activity in systems, and participate in aging and performance reviews to improve cash flow and DSO.

Prepare, set up, and scan high volumes of paper documents using automatic feeders and flatbed scanners to customer specifications. Perform scanner maintenance, log document/box numbers, assist with document prep and indexing, meet productivity and quality targets, troubleshoot workstation issues, and follow supervisor assignments.

Manage regional Release of Information (ROI) operations, supervise leadership and staff, ensure HIPAA and regulatory compliance, meet SLA timelines, process and reproduce protected health information, perform quality assurance, develop/update ROI policies and training, support customers and stakeholders, and travel regionally as needed.