Jobs at Vital Records Control (VRC)

Processes high volumes of paper records by preparing, scanning, indexing, entering data, and conducting quality control. Operates automatic feeder and flatbed scanners, configures scan settings, logs document information, reviews images for accuracy, and performs basic equipment troubleshooting. The specialist follows Clean Room, PPE, safety, and document-handling procedures while meeting productivity and quality benchmarks. This is a six-month, on-site 1099 project requiring reliable attendance, physical handling of materials, and collaboration with the project team.

Resolve complex customer issues (billing, service, operations) by investigating root causes, coordinating cross-functionally, managing case queues, and maintaining detailed records to improve customer satisfaction and retention.

Supervises records center, vault, inventory, delivery, staffing, quality improvement, budgeting, facilities, and equipment maintenance. Oversees fleet safety, audits records and inventory, supports customer service, and backfills driver needs. The role requires physical work, forklift certification, a clean driving record, DOT physical qualification, and the ability to work in varying temperatures.

Processes medical-record release requests, validates authorizations and HIPAA compliance, retrieves and uploads records, performs quality-control checks, prepares invoices, documents request activity, and securely releases information to authorized entities. The role protects patient privacy, responds to requestor inquiries, escalates unusual requests or breaches, maintains accurate client information, and meets productivity and turnaround requirements.

Manages records center, vault, shredding, delivery, staffing, quality improvement, budgeting, facilities, equipment, inventory, audits, and customer service. The role supervises personnel, maintains vehicles and operational facilities, controls rack space and inventory, reconciles daily shred activities, and ensures operational benchmarks and fiscal responsibilities are met. Physical work, emergency coverage, and leadership in a disaster recovery environment are required.

Support marketing strategy and execution for VRC's digital solutions: build and optimize email campaigns and journeys, coordinate webinars, create digital content, track campaign performance, support website/SEO and digital advertising, and assist broader corporate marketing projects to drive awareness and lead generation.

Processes medical-record release requests for healthcare clients while validating authorizations, protecting patient privacy, and complying with HIPAA and applicable laws. Retrieves, uploads, quality-checks, invoices, documents, and securely releases records. Rejects invalid requests, handles inquiries, reports breaches or delays, maintains accurate client information, and supports changing assignments and backlogs.

Prepare, scan, and digitally convert high volumes of paper documents according to customer specifications. Configure scanner parameters, maintain scanner equipment, log document and box numbers, and assist with document preparation and indexing. The role requires meeting productivity and quality standards, troubleshooting computer-related scanning issues, working collaboratively or independently, and handling physical demands including standing, walking, and lifting up to 50 pounds.

Prepares and scans high volumes of paper documents into digital images according to customer specifications. Sets scanner parameters, maintains equipment, logs document and box numbers, and assists with document preparation and indexing. The role requires attention to detail, productivity and quality standards, computer and scanner proficiency, basic troubleshooting, physical stamina, and flexibility to work overtime.

Process and fulfill medical record release requests per HIPAA and client procedures, validate authorizations, perform quality checks, log and invoice requests, return physical records, document exceptions, and communicate with supervisors and requestors.

Process and fulfill medical record requests per client procedures and HIPAA, validate authorizations, retrieve/upload records, perform quality checks, invoice, document communications, and report issues or breaches to supervisors.

Receive, segregate and load waste paper into shredders, operate and maintain shredding, baling and forklift equipment, stage bales for shipment, perform preventative maintenance, maintain safety, security and cleanliness, and support daily warehouse operations.

Prepares, scans, and digitally converts high volumes of paper documents according to customer specifications. Sets scanner parameters, maintains equipment, logs document information, and assists with indexing and document preparation. The role requires attention to detail, computer and scanner proficiency, troubleshooting ability, productivity focus, physical stamina, and flexibility to work overtime.

Process and fulfill medical records requests following HIPAA and client procedures. Validate authorizations, retrieve/upload records, perform quality checks, invoice, document actions, communicate with requestors and supervisors, and maintain security and confidentiality.

Prepare, set up, and scan high volumes of paper documents using automatic feeders and flatbed scanners; set scanner parameters, perform daily scanner maintenance, log document identifiers, assist with document preparation and indexing, and meet productivity and quality standards.

Prepare, configure, and operate automatic feeder and flatbed scanners to convert paper documents into digital images. Maintain and clean scanners, log document/box numbers, follow customer specifications and productivity benchmarks, assist team with preparation and indexing, troubleshoot basic computer/scanner issues, and perform other tasks assigned by supervisors.

Drive territory sales by generating leads, building executive relationships, managing the sales cycle, delivering demos and presentations, maintaining pipeline in Salesforce, meeting quotas, attending tradeshows, and coordinating with sales teams to grow net-new and existing business.

Process and fulfill medical record release requests according to HIPAA, VRC, and client policies. Validate authorizations, retrieve/upload records, perform quality checks, invoice, document activities, and communicate with requestors and supervisors while maintaining confidentiality and productivity.

Process and fulfill medical record release requests per HIPAA, client agreements, and VRC procedures. Validate authorizations, retrieve/upload records, perform quality checks, invoice, document actions, and escalate issues. Maintain confidentiality, secure records, and assist with additional facilities or backlog as needed.

Perform high-volume outbound collections to resolve delinquent balances, manage an assigned portfolio of aged receivables, use collection tools (dunning letters, skip tracing), collaborate with Sales and Customer Service to resolve billing issues, document activity in systems, and participate in aging and performance reviews to improve cash flow and DSO.