Jobs at Verint

Provide technical analysis, troubleshooting, and resolution for Verint software issues reported by customers. Communicate status to meet SLAs, develop knowledge base articles, collaborate with internal teams, and support product and customer-facing teams through case lifecycle and occasional on-call rotations.

Lead consultant guiding customers to adopt and optimize conversational and generative AI solutions. Drive strategy, workshops, value realization, analytics, KPI monitoring, cross-functional issue resolution, and customer success across multiple engagements.

Posting contains company overview and equal-opportunity statements only. No responsibilities, duties, or technical requirements are listed. Title indicates a principal back-end developer role, but specifics are not provided.

Lead and manage a software engineering team to deliver high-quality software. Drive technical execution, mentor engineers, collaborate with cross-functional partners, and contribute to hiring and team development to meet product goals and timelines.

Drive new and expansion business across assigned Mid-Atlantic accounts by developing account strategy, prospecting, managing pipeline, delivering presentations/demos, closing complex enterprise software deals, and coordinating cross-functional teams to meet quarterly and annual quotas.

The Product Support Engineer resolves technical issues related to Verint software, assists customers and internal teams, and documents cases to maintain service standards. They ensure high customer satisfaction and may conduct internal training.

Design, build, and productionize LLM-powered applications and agentic AI systems. Develop data and inference pipelines, deploy and monitor models, define evaluation frameworks, optimize performance/cost, and enforce governance, safety, and observability to deliver scalable AI-driven customer experience solutions.

Design, architect, and implement cloud-first full-stack software using Java/C# and JavaScript frameworks. Provide technical leadership, mentor engineers, improve architecture and performance, promote CI and automated testing, and support customer implementation and cloud platform operations.

Senior CloudOps Engineer responsible for designing, deploying, and operating cloud infrastructure; building automation and CI/CD pipelines; ensuring reliability, scalability, monitoring, incident response, and cost optimization while collaborating with development and security teams.

Manage enterprise-scale Verint technology programs from sales-to-services through deployment. Own scope, schedule, budget, change orders, financial forecasting, resource coordination, stakeholder communication, and customer satisfaction while leading cross-functional teams and ensuring program delivery.

Implement and configure Verint WFO/WFM contact center solutions: perform technical site discovery, solution design, software and third-party component installation, telephony and directory integrations, testing, troubleshooting, and escalation, working primarily remotely with occasional onsite or out-of-hours support.

Lead planning, execution, and delivery of projects on time and budget. Manage resources, stakeholder communications, timecard validation, billing and forecasting. Interface with customers, drive change management and project closure, and support PMO projections. Manage SaaS/Cloud and BI reporting efforts using Tableau/Power BI; work hybrid with night-shift availability.

Sell Verint solutions across the West territory, drive new and expansion business, manage executive relationships, build and maintain pipeline, conduct presentations/demos, coordinate with Pre-Sales/Channels/Support, forecast sales activity, and travel extensively to meet quota.

The HR Director will lead HR initiatives in Israel, ensure compliance with local laws, support hiring and performance management, and act as a trusted advisor to leaders while fostering a positive employee experience.

The Account Executive manages relationships with key public-sector accounts, driving revenue through strategic planning, needs analysis, and effective communication while achieving sales targets.

Provide front-line technical support for Verint CES software, troubleshoot customer issues, log interactions in Verint CRM, escalate to Product Support Specialists, manage CRM edits and permissions, and support on-call rotations to ensure issue resolution and customer satisfaction.

Produce end-to-end product documentation and in-app guidance for enterprise SaaS products. Partner with engineering, product, QA, UX, and support to scope, draft, validate, publish, and maintain accurate, user‑centric content using structured authoring and AI-assisted tools.

Lead systems engineering activities including architecture, requirements, integration, verification, and cross-functional coordination. Mentor junior engineers, drive technical decisions, and ensure system-level solutions meet customer and business needs.

Source and qualify new B2B opportunities through outbound calling and email, nurture leads and manage pipeline, perform account mapping and contact acquisition, hand off qualified leads to Account Executives, maintain Salesforce activity records, and communicate Verint product value to prospects and stakeholders.

Lead sourcing, negotiation, and contract management for software, SaaS, cloud and hosting vendors. Drive supplier selection, renewals, license optimization, and cost savings while ensuring compliance with procurement policies. Collaborate with IT, Legal, Finance and stakeholders to execute category plans, support post-merger supplier alignment, and manage projects from intake through contract execution.