At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
As a Software Architect for the WFM/PM platform in India, you will define the technical blueprint for how Verint's engineering team builds, scales, and evolves its Java-based product suite. You will own system-level design decisions, establish cross-cutting architectural standards, and ensure the platform is secure, observable, performant, and maintainable at enterprise scale. You will apply proven software craftsmanship principles — including 12-Factor App methodology, SOLID principles, and design patterns — to guide the team toward a high-quality, long-lived codebase. You will work at the intersection of hands-on technical depth and strategic engineering leadership.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
1. Architecture and System Design
- Define and own the technical architecture for WFM, PM, and Platform product areas - spanning Java backend services, frontend systems, APIs, database design, and cloud/on-premises infrastructure.
- Create, maintain, and communicate Architecture Decision Records (ADRs) and system design documentation.
- Lead system-level design reviews; enforce architectural governance and review gates for new features and initiatives.
- Apply and enforce 12-Factor App methodology, SOLID principles, and established design patterns across the codebase.
- Design enterprise-grade RESTful API contracts, versioning policies, backward compatibility strategies, and service boundary definitions.
- Architect solutions for both Cloud (AWS/Azure) and On-Premises deployment environments, ensuring consistency and portability.
2. Java Backend Engineering Excellence
- Own architectural implementation of Java and Spring Boot microservices, including Spring MVC, JPA/Hibernate, and integration patterns.
- Define and govern database architecture across PostgreSQL, MS SQL, and other relational stores; own schema design, query optimization, stored procedure standards, and indexing strategy.
- Establish standards for unit and integration testing using PowerMock, Mockito, and JUnit; define test coverage thresholds and enforcement mechanisms.
- Evaluate and govern usage of build tools including Gradle, Maven, and npm; define dependency management and versioning standards.
- Champion secure-by-design practices aligned with OWASP Top 10 and enterprise customer security requirements.
3. Frontend and Full-Stack Oversight
- Define frontend architecture standards for ReactJS-based applications, including component design, state management, and performance optimization.
- Govern integration patterns between backend Java services and frontend applications, including API design, authentication (OAuth 2.0/JWT), and error handling.
- Provide architectural guidance on NodeJS services where applicable, including integration with Java backend systems.
- Ensure accessibility, internationalisation (i18n), and cross-browser compatibility are considered in frontend architecture decisions.
4. DevOps, CI/CD, and Operational Excellence
- Define CI/CD pipeline architecture using Jenkins and other DevOps tooling; establish standards for automated build, test, and deployment workflows.
- Own deployment architecture for application server environments including Tomcat, JBoss, and Oracle WebLogic Server (14+).
- Establish observability architecture: logging, metrics, distributed tracing, and alerting standards for both cloud and on-premises deployments.
- Define SLOs, SLIs, and error budgets; lead post-incident architecture reviews and drive systemic reliability improvements.
5. Technical Standards, Governance, and Mentorship
- Define and own engineering standards: coding guidelines, testing strategy, performance benchmarks, scripting conventions (Python, Shell, Batch), and security requirements.
- Establish and maintain the technology radar; govern adoption of third-party libraries, frameworks, and tools.
- Own the technical debt roadmap; prioritize and sequence refactoring and modernization initiatives.
- Serve as the architectural mentor for Senior and Lead engineers; enable the team to make sound design decisions independently.
- Facilitate architecture guilds, design sprints, and tech talks to elevate team-wide architectural thinking.
6. Cross-Functional and Global Collaboration
- Partner with global R&D leadership, Product, and Engineering leaders in UK and the US to align architecture with product strategy.
- Provide architectural input into roadmap planning, make-vs-buy evaluations, and platform investment decisions.
- Communicate complex technical concepts clearly to non-technical stakeholders including Product, Customer Success, and executive audiences.
- Engage directly with customers and enterprise stakeholders on production issues requiring architectural-level analysis and resolution.
- 12+ years of professional software engineering with 3+ years in a dedicated architecture, principal engineer, or technical lead role.
- B.E. / B.Tech. / M.Tech. / M.Sc. in Computer Science, Software Engineering, or a closely related STEM field.
- Equivalent exceptional practical experience with a demonstrable architectural portfolio will be considered.
- Demonstrable record of architecting large-scale, multi-tenant enterprise Java applications serving enterprise customers.
Experience driving architecture across distributed, cross-timezone engineering organizations.
Technical Skills:
- Back-End: Expert-level Java and Spring Boot (Spring MVC, JPA/Hibernate, Spring Security). Deep expertise in RESTful API design, microservices architecture, and enterprise integration patterns.
- Frontend: Strong architectural knowledge of ReactJS. Familiarity with Angular and NodeJS.
- Databases: Expert-level PostgreSQL and MS SQL relational database architecture. Deep SQL query optimization, stored procedure design, schema migration, and indexing strategy.
- Application Servers: Oracle WebLogic Server (14+), Tomcat, and JBoss/WildFly.
- Build and Tooling: Gradle, Maven, npm. IDE expertise with IntelliJ IDEA and Eclipse.
- Testing: Expert-level JUnit, Mockito, PowerMock, and integration testing strategy.
- Scripting: Python, Shell Script, and Batch Script for automation and operational tooling.
- Cloud and Infrastructure: AWS or Azure architecture. Docker and Kubernetes. IaC fundamentals (Terraform or CloudFormation).
CI/CD: Jenkins pipeline architecture and CI/CD platform design.
Preferred / Nice-to-Have Qualifications:
- Experience in WFM, PM, or enterprise analytics SaaS domains.
- Familiarity with Verint WFO, PM product architecture.
- AWS Solutions Architect Professional or Azure Solutions Architect Expert certification.
- Experience with TOGAF, C4 model, or equivalent architectural frameworks.
- Contributions to open-source projects or published technical content.
- Knowledge of regulatory compliance architecture (GDPR, SOC 2, ISO 27001).
Skills Required
- 12+ years of professional software engineering experience
- 3+ years in a dedicated architecture or technical lead role
- B.E. / B.Tech. / M.Tech. / M.Sc. in Computer Science or related field
- Expert-level knowledge of Java and Spring Boot
- Expert-level knowledge of RESTful API design and microservices
- Expert-level knowledge of PostgreSQL and MS SQL
- Experience with Docker and Kubernetes
- AWS or Azure architecture experience
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
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