At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
We are seeking a proactive and skilled PostgreSQL Database Administrator (DBA) with a strong focus on automation and operational excellence to join our Database Operations team. This role is responsible for managing and supporting PostgreSQL database environments, ensuring availability, performance, security, reliability, and scalability across business-critical systems.
The ideal candidate will have hands-on experience in PostgreSQL administration, database automation, backup and recovery, High Availability/Disaster Recovery (HA/DR), cloud database operations, and production support. Experience supporting Microsoft SQL Server environments is desirable as a secondary skill.
This position is well suited for someone who enjoys troubleshooting complex database issues, building automation solutions, and driving continuous improvement initiatives.
Principal Duties & Responsibilities:
Database Administration & Operations
- Install, configure, upgrade, maintain, and monitor PostgreSQL database environments to ensure database health, availability, and performance in AWS RDS setup
- Manage routine database administration activities, including health checks, maintenance tasks, vacuum monitoring, capacity planning, and performance tuning.
- Administer database backup, restore, and recovery processes to support business continuity requirements.
- Support and maintain High Availability and Disaster Recovery (HA/DR) solutions using PostgreSQL technologies such as Streaming Replication, Patroni, Pgpool-II, or similar solutions. Exposure to Multi-AZ cluster on AWS.
- Identify and resolve database performance bottlenecks through proactive monitoring and analysis.
- Monitor database performance metrics and implement recommendations to enhance overall system performance.
- Support database deployments, upgrades, migrations, and patching activities.
- Participate in root cause analysis (RCA) and implement corrective actions to prevent recurring issues.
- Provide operational support for PostgreSQL databases hosted on AWS RDS, Aurora PostgreSQL, or other cloud platforms.
Automation & Continuous Improvement (Primary Focus)
- Automate routine DBA activities to improve operational efficiency and reduce manual effort.
- Develop and maintain automation scripts using Python, Shell Scripting, Ansible, PowerShell, or similar automation tools.
- Build and maintain monitoring, alerting, maintenance, backup, and operational automation solutions.
- Contribute to Infrastructure as Code (IaC) and database standardization initiatives.
- Support CI/CD implementation and automated database deployment processes.
- Identify opportunities to optimize operational processes through automation and self-healing mechanisms.
- Assist with database modernization efforts and platform enhancement initiatives.
Security, Compliance & Governance
- Administer database security, user access management, roles, and permissions.
- Support database auditing, compliance requirements, and security best practices.
- Ensure database environments align with organizational standards, governance policies, and regulatory requirements.
- Participate in vulnerability remediation and security reviews.
Secondary Database Support (MSSQL)
- Provide administration and operational support for Microsoft SQL Server environments as needed.
- Support MSSQL backup and recovery, database migrations, performance troubleshooting, and HA/DR solutions.
- Assist in maintaining SQL Server security, auditing, and compliance requirements.
Minimum Qualifications:
- 3-4 years of experience in PostgreSQL Database Administration.
- Strong experience with PostgreSQL 13/14/15/16 administration and troubleshooting.
- Hands-on experience with PostgreSQL performance tuning and query optimization.
- Experience with Backup & Recovery, database migrations, and HA/DR solutions.
- Strong knowledge of PostgreSQL replication technologies and disaster recovery strategies.
- Hands-on experience with cloud database platforms such as AWS RDS PostgreSQL and Aurora PostgreSQL.
- Strong scripting and automation experience using Python, Shell Scripting, Ansible, PowerShell, or similar tools.
- Experience with monitoring tools such as Prometheus, Grafana, pgAdmin, Datadog, OEM, or equivalent.
- Knowledge of Linux administration and database infrastructure management.
Strong troubleshooting, analytical, and problem-solving skills.
Preferred Qualifications
- Working knowledge of Microsoft SQL Server 2019/2022 administration.
- Understanding of DevOps concepts and CI/CD processes for database deployments.
- Experience with Infrastructure as Code (Terraform, CloudFormation, Ansible, etc.).
- Experience with ticketing and service management tools such as ServiceNow or Jira.
- Understanding of ITIL processes and operational best practices.
- PostgreSQL certifications (EDB, PostgreSQL Professional Certification, or equivalent) preferred.
- Exposure to containerized environments such as Docker and Kubernetes is a plus.
Skills Required
- 3-4 years of SQL Server Database Administration experience
- Strong experience with Microsoft SQL Server 2019 and SQL Server 2022
- Proficiency in database troubleshooting
- Experience with backup and recovery, database migrations, and HA/DR solutions
- Hands-on experience with Always On Availability Groups
- Understanding of SQL Server security, auditing, and compliance practices
- Exposure to AWS RDS for SQL Server administration and support
- Knowledge of automation tools and scripting
- Familiarity with Windows Server administration
- Strong troubleshooting and analytical skills
- Excellent communication and collaboration abilities
- Knowledge of DevOps concepts and CI/CD processes for database deployments
- Experience with ServiceNow or Jira
- Understanding of ITIL processes and operational best practices
- Microsoft SQL Server certifications
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
