Jobs at US Mobile

Own workforce demand forecasting and capacity strategy for customer operations. Build models covering demand, staffing, skills, costs, service levels, hiring, ramp, performance, and attrition. Design forecasts, rules, and signals for an internal workforce platform, automate reporting, identify hidden inefficiencies, test staffing and channel strategies, and advise Operations, People, and Product Experience teams across Pakistan and the US.

Own and expand end-to-end QA automation frameworks across API, UI, microservices, and integration layers. Develop JavaScript-based automated tests, integrate them into CI/CD pipelines, investigate failures, and collaborate with Engineering, Product, DevOps, and developers to improve testability and release quality. The role also contributes to QA strategy, process improvements, and mentoring junior team members in an AWS environment.

Own company-wide budgeting, budget-versus-actual analysis, risk management, insurance, compliance and audit calendars for a multinational telecommunications company. Coordinate CAO priorities across departments, manage executive communications and stakeholder relationships, improve operational processes, and build AI-driven reporting and monitoring workflows. The role requires strong financial fluency, budgeting ownership, risk or compliance experience, proactive execution, meticulous documentation and comfort with ambiguity.

Analyze customer feedback and interactions to identify pain points, improve products and processes, and shape a comprehensive customer experience strategy. Collaborate across departments to optimize the customer journey, uphold human-centered brand standards, and drive continuous improvements in a consumer wireless environment.

Provide frontline customer support through chat, phone, and email; troubleshoot activation and product issues; communicate customer feedback; and develop solutions. The role bridges customers with internal departments, supports CX strategy, analyzes feedback and interaction data, and collaborates cross-functionally to improve processes, products, technology, and customer satisfaction.

Analyze customer feedback, interactions, and data to identify experience pain points and improvement opportunities. Develop and implement customer experience strategies, collaborate cross-functionally to optimize products and processes, and monitor interactions for alignment with human-centered principles and brand values. The role requires strong communication, empathy, teamwork, adaptability, and availability for evening or night shifts aligned with EST.

Provide customer support through chat, phone, and email; troubleshoot activation and product issues; communicate customer feedback; and collaborate with internal teams to improve processes, products, technology, and the overall customer experience. The role requires empathy, strong communication, creative problem-solving, cross-functional teamwork, and a proactive willingness to learn.

Engage customers to convert, retain, upsell, and grow relationships. Identify churn causes, win back customers, recommend suitable plans and products, test sales and retention strategies, analyze customer behavior and performance data, and collaborate with Growth, Sales, Retention, and Product teams to improve outcomes.

Create entertaining short-form video content for TikTok, Instagram Reels, and YouTube. Responsibilities include conceiving, scripting, shooting, editing, publishing, and iterating content based on performance data. The role develops recurring formats, identifies trends, supports campaigns and product launches, collaborates with marketing, product, and customer support teams, and maintains consistent brand voice across channels.

Lead a frontend engineering team while remaining hands-on in architecting and building scalable, accessible web and React Native applications. Responsibilities include hiring, mentoring, performance management, technical direction, frontend architecture, state management, cross-platform UI development, accessibility, performance, and collaboration with product, design, backend, and recruiting teams.

Lead and grow a backend engineering team while remaining hands-on in architecture, coding, code reviews, and system design. Develop scalable REST APIs with Java or Python, asynchronous services using RabbitMQ or AWS messaging, and NoSQL data models with MongoDB. Drive reliability, testing, performance, technical standards, hiring, mentoring, and cross-functional delivery. Use AI-assisted development tools to improve coding, debugging, reviews, documentation, and system design.

As a Senior Backend Engineer, you will architect solutions, develop RESTful APIs, design service communication systems, and ensure high product quality within a scalable team environment.

The Senior Backend Engineer will architect solutions, deploy features, maintain APIs, design service communication, and collaborate with teams to ensure product quality and scalability.

Create and evolve US Mobile’s brand across campaigns, web, product marketing, motion, launches, and other customer touchpoints. As part of an in-house creative studio, the designer will help define the company’s visual identity while maintaining exceptional standards in typography, layout, composition, photography, motion, and design systems. The role requires strong visual judgment, detailed craft, constructive collaboration, and enthusiasm for building an ambitious, human-centered technology brand.

Create and evolve US Mobile’s brand across campaigns, web, product marketing, motion, launches, and other customer touchpoints. Contribute to a creative studio while maintaining exceptional visual craft, typography, layout, composition, motion, and attention to detail. Develop distinctive creative perspectives, provide constructive feedback, and help build a scalable, human, technically informed brand identity alongside a small, ambitious team.

Architect and develop scalable backend systems, RESTful APIs, asynchronous services, and NoSQL data solutions supporting millions of customers and connected devices. Build quality frameworks, continuous-uptime systems, automated tests, and reliable features. Collaborate with Product, QA, and DevOps teams while contributing to system architecture, code reviews, debugging, performance tuning, and AI-assisted software development.

Architect and develop scalable backend systems, RESTful APIs, asynchronous services, and NoSQL data solutions supporting millions of customers and connected devices. Build quality tools, frameworks, and high-availability systems; conduct architecture design, code reviews, testing, debugging, performance tuning, and feature deployment. Collaborate with Product, QA, and DevOps teams while using AI-assisted development tools to improve coding, reviews, documentation, and system design.

The Senior Product Manager, Growth will lead initiatives to enhance customer discovery, onboarding, and retention through data-driven product experiments and cross-functional collaboration.

Manage and streamline access to tools and cloud infrastructure, focusing on IAM, user administration, and endpoint security. Support integration and automation efforts.

Build and maintain cross-platform React Native applications, modernize features for performance and scalability, and establish testing and release processes. Collaborate with product, design, and QA teams to deliver polished mobile experiences. Mentor engineers, document development practices, research React Native technologies, and influence technical decisions. The role requires extensive mobile development experience, strong React Native expertise, app store launch experience, and familiarity with CI/CD, over-the-air updates, and release automation.