Teams at US Mobile

Conduct manual testing for web-based SaaS and mobile applications, including functional, regression, integration, exploratory, end-to-end, and user acceptance testing. Validate REST APIs with Postman, query databases using SQL, document defects in Jira, reproduce customer issues, verify fixes, and collaborate with Product and Engineering teams in Agile ceremonies. Improve testing processes and release quality.

Own workforce demand forecasting and capacity strategy for customer operations. Build models covering demand, staffing, skills, costs, service levels, hiring, ramp, performance, and attrition. Design forecasts, rules, and signals for an internal workforce platform, automate reporting, identify hidden inefficiencies, test staffing and channel strategies, and advise Operations, People, and Product Experience teams across Pakistan and the US.

Own company-wide budgeting, budget-versus-actual analysis, risk management, insurance, compliance and audit calendars for a multinational telecommunications company. Coordinate CAO priorities across departments, manage executive communications and stakeholder relationships, improve operational processes, and build AI-driven reporting and monitoring workflows. The role requires strong financial fluency, budgeting ownership, risk or compliance experience, proactive execution, meticulous documentation and comfort with ambiguity.