Teams at US Mobile

Own workforce demand forecasting and capacity strategy for customer operations. Build models covering demand, staffing, skills, costs, service levels, hiring, ramp, performance, and attrition. Design forecasts, rules, and signals for an internal workforce platform, automate reporting, identify hidden inefficiencies, test staffing and channel strategies, and advise Operations, People, and Product Experience teams across Pakistan and the US.

Own and expand end-to-end QA automation frameworks across API, UI, microservices, and integration layers. Develop JavaScript-based automated tests, integrate them into CI/CD pipelines, investigate failures, and collaborate with Engineering, Product, DevOps, and developers to improve testability and release quality. The role also contributes to QA strategy, process improvements, and mentoring junior team members in an AWS environment.

Own company-wide budgeting, budget-versus-actual analysis, risk management, insurance, compliance and audit calendars for a multinational telecommunications company. Coordinate CAO priorities across departments, manage executive communications and stakeholder relationships, improve operational processes, and build AI-driven reporting and monitoring workflows. The role requires strong financial fluency, budgeting ownership, risk or compliance experience, proactive execution, meticulous documentation and comfort with ambiguity.