Jobs at Universal Audio

Develop and maintain Shopify product, CMS, promotional, and content pages for uaudio.com. Build standards-compliant marketing emails in Drip, troubleshoot front-end issues, and collaborate with creative, copy, email marketing, project management, and backend teams. Manage multiple date-driven sprint projects, estimate work accurately, and communicate progress or delays effectively.

Leads business applications strategy, team development, digital transformation, ERP implementations, systems integration, and enterprise technology roadmaps. Oversees applications supporting eCommerce, CRM, HRIS, finance, sales, marketing, operations, and product functions. Drives process architecture, project delivery, change management, budgeting, data governance, system reliability, security, compliance, and stakeholder alignment while managing analysts, product managers, administrators, and external resources.

Provides pre- and post-sale technical support for Universal Audio products through phone, chat, online requests, and self-service tools. Troubleshoots Windows and macOS computers, DAWs, audio hardware, guitar rigs, and software. Handles customer inquiries, complaints, account issues, replacement orders, RMAs, warranty returns, and escalations. Creates written and video knowledge-base content and coordinates with internal teams and distribution partners.

Manage calendars, meetings, travel arrangements, expenses, offsites, and administrative priorities for the Executive Team. Coordinate cross-functional projects, track action items, support HR and Marketing events, and serve as a liaison across the company. The role requires discretion, strong organization, proactive follow-through, excellent communication, and the ability to manage multiple concurrent priorities in a fast-paced environment.

Leads complex hardware and software development programs from concept through production ramp-up. Owns program planning, scope, schedules, costs, quality, risks, dependencies, resources, and deliverables. Coordinates cross-functional teams across product management, engineering, quality, and operations; resolves issues and resource conflicts; presents status to executives; drives continuous process improvement and ensures predictable, high-quality execution.

Lead the strategy, development, launch, and lifecycle management of Universal Audio’s music creation software products. Responsibilities include defining product vision and requirements, conducting market and customer research, analyzing competitors and growth metrics, managing roadmaps, collaborating with internal and external development teams, supporting releases, and sustaining products through updates and end-of-life. The role requires strong knowledge of music creation workflows, business-to-consumer software, cross-functional leadership, and product strategy.

Leads full-cycle recruiting and talent acquisition strategy with a focus on DE&I. Partners with HR leaders and hiring managers on workforce planning, sourcing, compensation, succession planning, recruiting budgets, compliance, and retention. Manages internal and external recruiters, maintains recruitment records, oversees hiring pipelines, and ensures adherence to employment laws and data protection requirements.

Supports business applications and digital transformation by gathering and translating business and technical requirements, improving processes, developing specifications and data mappings, leading testing, analyzing incidents and data, configuring systems, producing reports, and serving as a liaison between business and technology teams. The role also supports compliance requirements including SOX, information security, and GDPR.

Create digital and print visual assets that support Universal Audio’s brand, advertising, social, content, web, email, and product initiatives. Responsibilities include designing layouts, graphics, logos, icons, illustrations, infographics, mockups, advertisements, and responsive web assets. The role also involves organizing production files, collaborating with creative and cross-functional teams, participating in critiques, and maintaining brand standards. Basic coding, motion design, video editing, and 3D experience are advantageous.

Develop and operate web applications and cloud services for Universal Audio, including the company website, online store, and future customer-facing services. Responsibilities include backend and frontend development, automated testing, agile collaboration, and full ownership of services from design through operations. The role requires PHP, Python, MySQL, JavaScript, Linux, Docker, AWS, Git, and related development tools. Magento and AWS DevOps experience are preferred.

Prepare and review tax returns, estimated payments, provisions, sales and use tax filings, VAT declarations, reconciliations, and related reports. Maintain compliance with California, federal, and international tax laws; research tax issues; resolve discrepancies; manage tax system changes in NetSuite, Shopify, and Avalara; complete business registrations; and present tax impacts to executives. Collaborate with international tax consultants on subsidiary filings.

Supports marketing operations, social media, and content initiatives through vendor contract and invoice management, purchase requests, inventory and shipment tracking, artist and industry accommodations, incoming artist inquiries and product reviews, digital asset organization, social media engagement, and POP and SWAG purchasing and fulfillment.

Develop scalable cloud-based data and analytics solutions, define success metrics, analyze complex business and customer data, and apply statistical modeling and predictive analysis. The role translates business questions into datasets and self-service analytics while partnering with sales, marketing, finance, and product stakeholders. Responsibilities include advanced SQL development, data modeling, visualization, documentation, stakeholder presentations, and delivering insights for strategic and operational decisions.