Jobs at Uniphore

Leads multiple engineering organizations developing enterprise conversational AI platforms and agentic AI products. Owns architecture, AI/ML system delivery, LLM fine-tuning, inference, RAG pipelines, data processing, product roadmaps, quality, and operational excellence. Partners with Product, Data Science, Design, and executive leadership while hiring, mentoring, and scaling globally distributed engineering teams. Drives long-term AI technology strategy and delivers secure, scalable solutions for enterprise customers.

Supports, configures, and improves the Workday platform across HCM, Recruiting, Compensation, Talent, Performance, Absence, and Time Tracking. Responsibilities include requirements analysis, business process and security configuration, production issue resolution, reporting, calculated fields, EIB data loads, integrations support, data audits, testing, releases, documentation, training, and stakeholder collaboration.

Leads executive engagement strategy for strategic enterprise customer and prospect accounts. Designs executive briefings, dinners, summits, peer forums, and bespoke experiences; partners with sales, senior leadership, and ecosystem partners; integrates thought leadership; supports retention, expansion, and pipeline growth; and builds scalable playbooks, operating cadences, and measurement frameworks.

Drive regional B2B marketing across Middle East markets from Dubai. Build account-focused marketing plans with Sales, execute digital campaigns, ABM, partner programs and events, generate pipeline, track funnel performance, gather market insights, and adapt messaging for local audiences. The role requires close alignment with regional revenue goals and travel for events as needed.

Lead Uniphore’s EMEA regional marketing organization, strategy, pipeline ownership, integrated campaigns, ABM, demand generation, events, and budget allocation across Europe and the Middle East. Partner with sales, product marketing, revenue marketing, and communications to drive enterprise growth, localize global initiatives, engage executive buyers, deliver GTM readiness, and build a high-performing distributed marketing team.

Leads Uniphore’s private capital formation and corporate development strategy. Responsibilities include raising equity and debt, managing investor and lender relationships, building financial models, overseeing due diligence, sourcing and executing full-cycle M&A, evaluating build-versus-buy opportunities, negotiating transactions, preparing board materials, and partnering with the CEO, CFO, and product leadership on capital structure and inorganic growth decisions.

Own and grow a major global enterprise account through onboarding, adoption, renewals, upsell, and cross-sell. Develop multi-year account strategies, deliver expansion ARR, conduct executive business reviews, coordinate cross-functional teams, identify adoption and churn trends, and maintain Salesforce forecasting. The role requires consultative enterprise account management, C-suite relationship management, complex expansion experience, and familiarity with AI/ML, SaaS, cloud, or data platforms.

Lead technical design and delivery of large-scale Agentic and Knowledge AI solutions. Own end-to-end deployments, integrations, agent workflows, and observability. Serve as primary technical contact, customize platform components, provide product feedback, mentor teams, and stay current on RAG/LLM/SLM, vector DBs, agent orchestration, fine-tuning, and security/guardrails.

Lead end-to-end design and delivery of enterprise-scale Agentic AI solutions across multiple customers and industries. Architect robust, scalable, secure systems (RAG, multi-agent, SLM/LLM, multimodal), mentor Forward Deployed Engineering teams, partner with senior customer stakeholders, define best practices and reusable frameworks, drive post-delivery optimization, and publish thought leadership while ensuring governance, observability, and compliance.

As a Senior AI Engineer, you'll develop ML and Generative AI models, ensure integration with enterprise applications, and manage large datasets while collaborating with teams and mentoring others.

The Sr. Strategic Client Executive will manage enterprise sales, focusing on C-suite engagement to drive growth with Fortune 500 clients, executing long-term strategies, and closing multi-million-dollar deals.

The Sr. Strategic Client Executive will drive enterprise sales with Fortune 500 clients, focusing on strategic account management, sales execution, and cross-functional leadership to close multi-million-dollar AI deals.

The SVP of Solutions Engineering leads the strategy and execution for global solutions that drive customer success, partnering with multiple functions to deliver value and innovate using AI technologies.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Own and close multi-million-dollar deals with Tier 1 GSIs, drive revenue tied to assigned partnerships, execute joint account plans, lead enterprise sales cycles, negotiate complex agreements, build senior relationships with GSI leaders, and align cross-functionally to ensure adoption and reporting in Salesforce.

Own and grow large enterprise accounts by selling AI-native solutions to Fortune 500/G2000 executives. Manage full sales cycle, close multi-million-dollar deals, build ROI-driven business cases, orchestrate cross-functional teams, and maintain pipeline coverage to meet ARR targets.

Lead QA strategy and roadmap for AI and SaaS platforms. Design and implement scalable automation frameworks, validate AI/ML workflows, perform performance/security/regression testing, ensure end-to-end coverage across microservices, APIs, mobile and web in multi-tenant cloud, and document QA processes while partnering with engineering and data science teams.

Lead thought leadership and content marketing to position Uniphore as a category-defining AI platform. Set strategy and editorial voice, build research and content programs, manage editorial calendar and social, align content to revenue goals, mentor a lean team and agencies, and measure content performance to drive pipeline.

Lead and mature non-human identity and machine access: inventory and secure service accounts, API keys, tokens, certificates, and secrets; implement least-privilege, short-lived credentials, PAM, secrets management, identity governance, cross-account trust across multi-cloud (AWS primary), and automate identity controls via IaC and CI/CD.

Lead AI-native security and SecOps: own Wiz and cloud/data posture tooling, drive detection-as-code and SOAR automation, run AI red-teaming and incident command, manage MXDR/MSSP relationships, and embed AI security into CI/CD and platform lifecycle.