Search the 16 jobs at TSA Group

The Commercial Analyst is responsible for developing financial reports, forecasts, and budgets, providing actionable insights, and supporting business unit managers in decision-making and performance improvement.

The HRIS System Administrator at TSA is responsible for UAT preparation, training development, system administration, data preparation, and more. The role requires technical savvy, excellent communication skills, and a bachelor's degree in information technology or a related discipline.

Deliver exceptional customer service and resolve enquiries for a premium automotive brand through various channels. Contribute to continuous improvement and high levels of customer satisfaction. Maintain knowledge, skills, and provide end-to-end ownership in issue resolution.

The Desktop Support Engineer is responsible for providing technical support and maintenance for desktop computing environments within an organization. This role involves troubleshooting hardware, software, and network-related issues, responding to help desk tickets, and implementing effective solutions to minimize disruption to user productivity.

The Desktop Support Engineer is responsible for providing technical support and maintenance for desktop computing environments within an organization. They troubleshoot hardware, software, and network-related issues, respond to help desk tickets, and ensure minimal disruption to user productivity.

As a Customer Champion Consultant, you will handle customer service, sales, and support needs with a focus on delighting customers and resolving issues promptly. This role requires strong communication, technical skills, and a customer-centric approach. The job is on-site with a 24/7 operating schedule.

The Workforce Analyst at TSA Group is responsible for producing highly accurate daily, monthly, and yearly call staffing forecasts, monitoring and revising workforce forecasts, and analyzing data to identify trends and anomalies in workforce management. The role requires experience in workforce planning, attention to detail, and strong analytical skills.

The Workforce Analyst at TSA Group is responsible for producing accurate daily, monthly, and yearly call staffing forecasts, analyzing data to identify trends and anomalies, and working with the business to drive success. The role involves workforce planning and creating accurate rosters to meet business needs. The candidate must have experience in a WFP/Contact Centre environment, strong attention to detail, and proficiency in Alvaria, E-WFM, AWS, Power BI, and MS Excel.

The Workforce Analyst is responsible for producing highly accurate daily, monthly, and yearly call staffing forecasts, monitoring and revising workforce forecasts, and analyzing data to identify trends. This role requires attention to detail and the ability to work in a fast-paced environment.

Provide technical leadership and guidance in the design and delivery of highly scalable customer engagement solutions. Lead the construction of a combined ecosystem of traditional on-premise and cloud platforms. Strong knowledge of Linux server administration, Python, and Golang required. Experience with AWS and cloud infrastructure is essential.

The Partner Systems Access Administrator is responsible for provisioning Partners' systems access for TSA agents and ensuring all Partner governance is adhered to. Key responsibilities include issuing and deactivating systems access, responding to access requests, maintaining accurate records, providing guidance and support to team members, and collaborating with stakeholders to resolve issues effectively.

The Workforce Analyst at TSA Group is responsible for producing accurate call staffing forecasts, monitoring and revising workforce and business forecasts, creating rosters, analyzing data, and identifying trends to add value to the workforce management process.

Join TSA Group to provide customer-centric solutions and grow within the company. Responsibilities include handling international accounts, delivering tailored solutions, and engaging with customers. Seeking individuals with positive attitude, communication skills, technical savvy, and organizational abilities.

Responsible for providing outstanding customer service experience on social media channels, resolving customer concerns, and ensuring first contact resolution. Collaborate with departments to achieve resolutions and address customer queries effectively.

Join TSA's team in New Zealand working remotely to deliver customer-centric solutions and provide excellent customer service in a voice contact center role. Strong communication skills, teamwork, and attention to detail are key in this stable, full-time position.

TSA is seeking a Senior Project Manager to lead various projects and change initiatives. Responsibilities include project delivery, scoping, risk management, team coordination, and process improvement. The ideal candidate has at least three years of business experience, strong stakeholder relationships, and excellent communication skills.