Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
Job Description
What will a normal day look like?
Representing our client, you will act as the single point of contact for customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution.
As a Customer Champion Consultant, you will handle a variety of interactions with customers including:
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Service queries – listen to, understand, empathise, give guidance and solve it right, first time
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Technical issues - diagnose the issue, resolve the issue in a timely manner and actively engage the appropriate utility support teams to help
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New sale or service orders - ensure the new sales and service orders are accurate, the Customer expectation is aligned, the service is activated/changed at the agreed time and the customer’s bill is accurate and understood
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Sales Offers – Proactively offering sales campaigns and products during customer interactions
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Utility Support teams – Case manage all escalations which come through on a day-to-day basis and ensure they are solved to the satisfaction of all parties and within expected SLA
It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.
This role will be 100% on site with a schedule that operates 24/7.
Why work with TSA?
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Attractive Salary Package of 27K + monthly incentives + HMO coverage with free dependent + Life Insurance Coverage
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Options post training completion to work a 9-day fortnight
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Our #TSAWays are what we are all about. Think of them as the vibe!
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Join a company that promotes from within – work your way up and across the business
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Comprehensive training, with ongoing coaching and development
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A vibrant and rewarding recognition program - We love to celebrate our people!
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We are proud of our fun, friendly and supportive team environment
Qualifications
So, who are you?
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Experienced Operator – you have a minimum of 1 year experience (CSR/Tech/Sales) in a BPO/shared services industry
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A Great Character - respectful, open, honest, transparent and authentic, with integrity
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A Strong Communicator – personable as well as articulate, both oral and written
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Driven - no task is too big
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Technically Savvy – can navigate multiple systems at once
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Organised – you are always two steps ahead
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Engaging – people love interacting with you
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Resilient – you bounce back from difficulties
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Collaborative - you love working with and learning from others
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Flexible – you work around requests to ensure results are delivered first time, every time
Additional Information
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TSA Website
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
