TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- Hybrid Work Setup
- Competitive Salary Package
- HMO Coverage with one(1) free dependent
- Life Insurance Coverage
- 2 Full time roles available
Responsibilities:
- Business UAT preparation, user stories, test cases, personas.
- Level 1 UAT support
- Training development with training project team and running, support with issues during training
- Discovery project team member- system knowledge and connection from technical perspective required.
- Design project member. Completion of workbooks with SME oversight, workflow configuration and mapping, updating of requirements to meet P1 build.
- Build system build knowledge in preparation for business go-live.
- Data preparation and configuration to provide to data specialist for Data loads.
- In charge of system outages, level 1 support for day to day system failures- both from end user and system administrator perspectives: workflow failures, error outs during payroll processing, inability for end user submissions, blocked users, updates to system upon user exits, updates to onboarding, crossboarding and offboarding letters, contracts, documentation.
- Checking, re-routing, re-establishing workflows in line with business updates
- Basic knowledge of integration suite for failure response.
- System administration for business changes i.e. department additions, Cost centre administrator etc.
Essential
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- Excellent communication skills (listening, verbal and writing)
- Organised – you are always two steps ahead
- Technically Savvy – can navigate multiple systems at once
- Accurate and detailed
- Ability to multitask
- Effective time management skills
- Ability to adapt to change
Qualifications
- Bachelor’s degree in information technology or any related discipline
- Experience in using HRIS tools (preferably SuccessFactors) in configuring, designing, building, documenting and implementing.
- Experience in using HRIS tools (preferably SuccessFactors) for payroll (Both PH and AU)
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TSA Website
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
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What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
