Company Description
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- Hybrid Work Setup
- Monday to Friday roster
- 2 Full time roles available
Job Description
TSA's Senior Project Manager will lead all manner of projects (strategic, operational, technical etc.) and change initiatives, overarching people, process, and technology.
The Senior Project Manager will be responsible for the effective and efficient delivery of projects, following TSA's Project Management Framework and will also deliver improvements in how we operate.
- Manage successful delivery of projects. Facilitate effective scoping.
- Coordinate activities, timelines, and dependencies ensuring timely delivery with quality.
- Manage issues and risks.
- Provide visibility of project status. • Serve teams by ensuring members are enabled, empowered, and unblocked.
- Structure knowledge, artefacts, outcomes, project data and communication effectively and efficiently.
- Ensure focused and prioritised delivery of strategic projects.
- Identify business improvement opportunities.
- Improve the efficiency and effectiveness of key business processes.
- Influence, provide input to, and help maintain, the EPMO's project management methodology.
- Promote the EPMO's project management methods and practices.
- Offer and deliver training, guidance, and consultancy on the EPMO's project management methods and practices as required.
- Be a respected leader.
- Continuously improve how projects are delivered.
- Implement positive change and be a role model for improved ways of working. Identify, nurture, and grow talent.
- Foster effective collaboration across teams. Embed long-lasting and effective change and transition.
- Support engagement on the change journey and high adoption post- delivery/implementation.
- Celebrate and share success.
- Encourage, motivate, and inspire others.
- Collaborate to generate new ideas and suggestions to improve team culture and promote inclusiveness.
- Create solution-orientated teams.
Qualifications
Professional Knowledge, Skills, and Experience
- Minimum three years demonstrated professional business experience preferably in the Contact Centre space with strong business comprehension.
- Ability to collaborate within multi-disciplinary teams to construct, propose and deliver successful solutions for TSA and its client(s).
- A team player who does all required to maintain and reach for high performance and successful delivery.
- A servant leader.
- Ability to develop and maintain strong stakeholder relationships (internally and externally).
- Ability to work independently and make the right "priority calls" when managing time and resources for self and the team.
- Discernment to chase after the "right things, at the right time with the right fervour".
- High attention to detail with awarding high-quality output.
- Excellent communication and delivery skills (written and verbal) with an easy collaborative style.
- Ability to promote engagement, recognise performance, celebrate success, and make stakeholders feel valued.
Personal Requirements
- Humble, hungry, and smart.
- Highly motivated, goal orientated, solution orientated, focussed, and driven.
- Curious, innovative, creative, and visionary.
- Sound character; respectful, open, honest, authentic with integrity.
- Courage to grow through mistakes by assimilating lessons learnt and self-adjust.
- Genuinely receptive of feedback, keen to be coached, and motivated to continually develop and grow.
- High level of self-reflection and introspection.
- Respectful and thoughtful tenacity to challenge the as-is, (and smarts to envision a superlative to-be).
- Enthusiastic "people person" with ability to listen to and engage staff across all levels in an easy, positive, and all-inclusive manner.
- Personable with a sense of humour.
- Confident, resilient, and calm in pressured and fast-paced situations.
- Easily adaptable to change and can course-correct when needed.
- A believer that client advocacy is paramount and nurturing client relationships is key.
Additional Information
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TSA Website
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
