Jobs at The QS Company

Leads the Nigeria-based transnational education partnership between the University of Birmingham and University of Lagos. Responsibilities include project governance, academic operations, quality assurance, compliance, stakeholder management, student support, recruitment coordination, reporting, risk resolution, and team and resource management. The role ensures effective delivery across the academic cycle, maintains accurate records and controls, supports student experience improvements, and coordinates communication among university, partner, regulatory, and external stakeholders.

Lead the operational delivery and continuous improvement of Group FP&A: manage budgeting, forecasting, long-term planning, consolidation, management reporting, governance, templates and data frameworks. Drive standardisation, quality assurance and systems improvements, partner with Finance Business Partners, and enable timely, accurate Group reporting and decision-support.

Supports student recruitment across South Asia through lead generation, student engagement, application conversion, recruitment events, webinars, social media activities, and agent partnerships. The role provides admissions and visa information, follows up with prospective students, tracks interactions in a CRM, maintains contact records, prepares performance reports, and contributes to application and enrolment targets. Regular travel across India and occasional international travel are required.

Represent Kingston University across China by supporting international student recruitment, outreach, admissions guidance, lead nurturing, and conversion activities. Attend and host recruitment events, advise prospective students, parents, counselors, and education agents, maintain CRM records, conduct market research, coordinate stakeholders, manage localized content, and prepare activity reports. The role requires relationship building, frequent travel, flexible hours, strong English communication, knowledge of China’s higher education system, and Microsoft Office proficiency.

Manage end-to-end purchase order, invoice and supplier billing processes in NetSuite. Maintain vendor data, run supplier payments and process expenses. Support month-end activities, accruals, reconciliations and general ledger postings up to trial balance. Identify process improvement and automation opportunities and liaise with stakeholders to resolve discrepancies.

Own and evolve the QS Stars evaluation product by supporting methodology development, product research, competitor analysis, customer feedback gathering, documentation, reporting, benchmarking, implementation, and go-to-market enablement. The role translates complex methodology and customer insights into practical guidance, tools, training, and product recommendations while collaborating with operational, technology, commercial, customer success, and leadership teams.

Lead CRM and lifecycle marketing for Digital Outreach: design, build and optimise email, SMS and messaging journeys; advise clients; drive data-led testing and optimisation; define operating model and KPIs; scale processes and governance; lead and develop teams; and deliver measurable improvements in engagement, conversion, and enrolment outcomes.

Support global finance operations across multiple jurisdictions including month-end and year-end close, intercompany reconciliations, statutory and management reporting, audit and tax support, balance sheet reconciliations, compliance activities, stakeholder liaison, and process improvements using modern accounting technology.

Serve as primary contact for institutional partners: onboard and guide them through evaluations, validate and research complex data submissions, resolve queries, create client-facing resources, share feedback with product and data teams, build trusted stakeholder relationships, and improve internal processes for a high-quality client experience.

Lead strategy and execution of Paid Search and Paid Social campaigns for QS Events. Build tracking frameworks, optimise campaigns for ROAS and lead quality, design audience segmentation, run testing and AI-driven optimisation, analyze performance data, and collaborate with regional teams to scale acquisition and improve conversions.

Design, build, and deploy AI-powered applications, agentic workflows, and RAG solutions using LLMs. Integrate AI with data platforms, develop pipelines, evaluation frameworks, and deploy production systems while ensuring reliability, security, and cost efficiency.

Plan, coordinate and execute University of Birmingham recruitment and marketing events across China. Manage event budgets, vendors, logistics, promotion campaigns, lodging for visiting staff, and cross-functional stakeholder coordination. Track performance, analyze feedback and report insights to improve event ROI and support student recruitment objectives.

Advise and guide students through the full US study-abroad process: goal-setting, test planning, academic and extracurricular planning, application strategy, contracting, and coordination with application and visa teams. Deliver presentations and events to recruit clients, maintain student files and progress reports, and recommend complementary services.

Guide students through the full study-abroad process: academic planning, test and course guidance, extracurricular enhancement, application strategy, progress tracking, and family communication. Collaborate with front-end consultants and application teams, support colleagues during peak workloads, and ensure coordinated, high-quality service delivery.

Guide students through the full study‑abroad journey: create personalised academic roadmaps, advise on tests and course selection, design extracurricular enhancement plans, support application strategy and essays, track progress, communicate with families, and collaborate with front-end consultants and back‑end application teams to ensure seamless service delivery.

Assess prospective students for MBA and master’s programs, provide specialist guidance, review applications and profiles, create university shortlists, and drive interview bookings. Manage relationships with international business schools, support the Connect selection process, update program criteria, process registrations, and contribute ideas to improve product workflows. The role requires strong communication, analytical, organizational, problem-solving, and customer service skills in a fast-paced global environment.

Supports strategic planning and transformation programs that drive organizational growth and change. Responsibilities include coordinating initiatives, tracking KPIs, managing stakeholders and governance, communicating progress, resolving risks, conducting post-project evaluations, supporting budget planning, performing business analysis, and researching markets, competitors, and strategic scenarios.

Leads the global Customer Analytics Group, delivering lifecycle insights, churn and adoption analytics, KPI reporting, data governance, account provisioning oversight, and CX technology management. Owns customer data integrity and reporting standards while improving automation, system integrations, and scalable operating processes. Partners with Customer Success, Sales, Product, Technology, and Finance to support retention, renewal forecasting, customer adoption, and executive decision-making. Leads and develops a global analytics team.

Leads U.S. study-abroad consultations and client relationship coordination for competitive undergraduate admissions. Manages assigned leads, conducts consultations, sets realistic expectations, coordinates shared case teams, maintains records, identifies and escalates risks, and supports smooth student and family experiences. Collaborates with academic planning, applications, business development, marketing, managers, and approved external specialists while sharing admissions knowledge and contributing to process improvement.

Lead QS's commercial effort in India, owning revenue targets and the in-country sales team. Develop a 5-year growth plan, drive pipeline, CRM adoption, forecasting, account plans, government and institutional engagements, tender responses, and public representation. Build relationships with senior university and government stakeholders, embed sales discipline, and ensure cross-portfolio go-to-market execution.