Jobs at The QS Company

Provides day-to-day People and HR administration across the employee lifecycle, including payroll, onboarding, offboarding, documentation, HR systems, employee queries, reporting, and records management. Supports People Partners with employee relations processes, research, projects, and process improvement. Also assists with London office activities, employee events, workplace coordination, and employee engagement initiatives.

Own digital product initiatives across the QS TopUniversities ecosystem, improving student discovery, engagement, onboarding, personalization, and progression. Translate strategy into backlogs and user stories, conduct product discovery, run experiments, define success metrics, and use behavioral and funnel data to guide decisions. Collaborate with UX, Engineering, Data, Marketing, Content, SEO, and CRM teams to deliver measurable improvements for students and university partners.

Provides first-line employee support and HR administration, including onboarding, offboarding, payroll coordination, employment contract compliance, HR communications, HR mailbox management, and HRIS data maintenance. The role supports cross-regional HR processes, audits, process improvement initiatives, AI tool implementation, LinkedIn Learning communications, and anti-bribery training for new starters in Kuala Lumpur.

Own integrated marketing campaigns for conferences, summits, and publications. Build and optimize HubSpot emails, audience segments, dashboards, and reports; coordinate PPC, social, creative, content, events, and sales teams. Manage event communications, CRM data quality, audience growth, campaign briefs, conversion tracking, and performance insights. The role requires hands-on execution, analytical thinking, responsible generative AI use, and evidence-based campaign optimization.

Manage strategic relationships with universities and higher education institutions across Australia and New Zealand. Drive client retention, renewals, partnership growth, portfolio performance, and adoption of QS services. Develop account plans, conduct quarterly reviews, resolve client issues, present reports, collaborate cross-functionally, and provide strategic input to strengthen partnerships. Attend and speak at industry conferences and events, with interstate and international travel as required.

Supports student recruitment across South Asia through lead generation, student engagement, application conversion, recruitment events, webinars, social media activities, and agent partnerships. The role provides admissions and visa information, follows up with prospective students, tracks interactions in a CRM, maintains contact records, prepares performance reports, and contributes to application and enrolment targets. Regular travel across India and occasional international travel are required.

Represent Kingston University across China by supporting international student recruitment, outreach, admissions guidance, lead nurturing, and conversion activities. Attend and host recruitment events, advise prospective students, parents, counselors, and education agents, maintain CRM records, conduct market research, coordinate stakeholders, manage localized content, and prepare activity reports. The role requires relationship building, frequent travel, flexible hours, strong English communication, knowledge of China’s higher education system, and Microsoft Office proficiency.

Own and evolve the QS Stars evaluation product by supporting methodology development, product research, competitor analysis, customer feedback gathering, documentation, reporting, benchmarking, implementation, and go-to-market enablement. The role translates complex methodology and customer insights into practical guidance, tools, training, and product recommendations while collaborating with operational, technology, commercial, customer success, and leadership teams.

Serve as primary contact for institutional partners: onboard and guide them through evaluations, validate and research complex data submissions, resolve queries, create client-facing resources, share feedback with product and data teams, build trusted stakeholder relationships, and improve internal processes for a high-quality client experience.

Lead strategy and execution of Paid Search and Paid Social campaigns for QS Events. Build tracking frameworks, optimise campaigns for ROAS and lead quality, design audience segmentation, run testing and AI-driven optimisation, analyze performance data, and collaborate with regional teams to scale acquisition and improve conversions.

Design, build, and deploy AI-powered applications, agentic workflows, and RAG solutions using LLMs. Integrate AI with data platforms, develop pipelines, evaluation frameworks, and deploy production systems while ensuring reliability, security, and cost efficiency.

Leads the global Customer Analytics Group, delivering lifecycle insights, churn and adoption analytics, KPI reporting, data governance, account provisioning oversight, and CX technology management. Owns customer data integrity and reporting standards while improving automation, system integrations, and scalable operating processes. Partners with Customer Success, Sales, Product, Technology, and Finance to support retention, renewal forecasting, customer adoption, and executive decision-making. Leads and develops a global analytics team.

Leads U.S. study-abroad consultations and client relationship coordination for competitive undergraduate admissions. Manages assigned leads, conducts consultations, sets realistic expectations, coordinates shared case teams, maintains records, identifies and escalates risks, and supports smooth student and family experiences. Collaborates with academic planning, applications, business development, marketing, managers, and approved external specialists while sharing admissions knowledge and contributing to process improvement.

Represent Sunway University across Pakistan & the Middle East to recruit and convert students. Run outreach and events (online/offline), counsel applicants, maintain CRM and databases, prepare reports, manage budgets, liaise with stakeholders, conduct market research, and support marketing and social media activities. Frequent travel and flexible hours required.

Represent Sunway University in India to drive student recruitment and conversion through outreach events, counselling, CRM management, stakeholder relations, market research, reporting, and localized marketing. Support admissions processes, maintain databases, run online/offline events, track budgets, and liaise with university teams.

Represent Sunway University in Nigeria to drive student recruitment and conversion through events, outreach, counselling and CRM management. Maintain databases, produce reports, liaise with stakeholders, run marketing and social media activities, host online/offline events, track budgets and follow up leads to nurture applicants through the admissions process.

Represent Sunway University in China to drive student recruitment and conversion through outreach, events, counseling, CRM lead nurturing, market research, reporting, and stakeholder engagement.