Teams at The QS Company

Provides day-to-day People and HR administration across the employee lifecycle, including payroll, onboarding, offboarding, documentation, HR systems, employee queries, reporting, and records management. Supports People Partners with employee relations processes, research, projects, and process improvement. Also assists with London office activities, employee events, workplace coordination, and employee engagement initiatives.

Own digital product initiatives across the QS TopUniversities ecosystem, improving student discovery, engagement, onboarding, personalization, and progression. Translate strategy into backlogs and user stories, conduct product discovery, run experiments, define success metrics, and use behavioral and funnel data to guide decisions. Collaborate with UX, Engineering, Data, Marketing, Content, SEO, and CRM teams to deliver measurable improvements for students and university partners.

Provides first-line employee support and HR administration, including onboarding, offboarding, payroll coordination, employment contract compliance, HR communications, HR mailbox management, and HRIS data maintenance. The role supports cross-regional HR processes, audits, process improvement initiatives, AI tool implementation, LinkedIn Learning communications, and anti-bribery training for new starters in Kuala Lumpur.