Employee Success Assistant

Role: Employee Success Assistant

Location: Kuala Lumpur, Malaysia

Applicants must have the existing right to work in Malaysia. This role is not eligible for visa sponsorship.

Job type: Full time, Permanent  

This position offers a hybrid work model, allowing flexibility between working from home and our office.. Employees are expected to work 2 days in the office per week. 

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other. 

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. 

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. 

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.  

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.

As a Employee Success Assistant, this is what you’ll be doing:

The Employee Success Assistant is a vital contributor to our high-performance culture at QS. In this dynamic and fast-paced role, you will provide critical support to the People Team, ensuring that our HR operations run smoothly and efficiently. Your proactive approach, attention to detail, and commitment to excellence will help drive the success of our employees and the organisation as a whole. As an Employee Success Assistant, you are not just managing tasks, you are playing a key role in building a workplace where high performance is the norm.

Role responsibilities

• Proactive Employee Support: Deliver exceptional first-line support to employees, addressing their needs with efficiency and professionalism, and contributing to a positive and high-performing work environment.

• Efficient HR Administration: Manage HR processes with precision, including role changes, promotions, and payroll coordination, ensuring all actions are completed with accuracy and aligned with our high-performance standards.

• LHDN Compliance: Manage the stamping of employment contracts for new joiners in Kuala Lumpur in accordance with regulatory timelines, ensuring HR compliance with local employment regulations.

• HR Communications and Engagement: Assist with HR communications, including memos and internal updates, and contribute to the development of materials that support HR initiatives and engagement efforts as needed.

• Onboarding Excellence: Facilitate a seamless onboarding experience for new employees, ensuring they are set up for success from day one and fully integrated into our high-performance culture.

• Offboarding Success: Ensure a smooth and respectful offboarding process for departing employees. Facilitate their transition while maintaining positive relationships and capturing valuable feedback to continuously improve QS’s high-performance culture.

• Cross-Regional Collaboration: Coordinate with HR teams and stakeholders across regional offices to support consistent HR processes, specifically key onboarding and offboarding procedures.

• Continuous Process Improvement: Actively seek opportunities to improve HR processes and practices, ensuring they are streamlined and effective, and contribute to overall team efficiency. Contribute to HR projects aimed at enhancing processes and support the planning and rollout of new AI tools to drive continuous improvement.

• Accurate Documentation and Reporting: Maintain meticulous records and documentation to ensure HR processes are transparent, compliant, and support informed decision-making, while also supporting data accuracy through audit preparation and maintaining high standards within BambooHR.

• HRIS Data Management: Ensure all data in the HRIS system is accurate, up to date, and managed in compliance with data protection standards. Collaborate with the HRIS Manager to support system improvements and related initiatives as required.

• HR Mailbox Management: Manage the Company HR mailbox, efficiently handling ad hoc requests and queries within set timeframes to ensure timely and effective support.

• LinkedIn Learning Newsletter: Manage and continuously enhance the monthly LinkedIn Learning newsletter, updating content and design to engage employees and promote effective learning opportunities.

• Training Facilitation: Conduct training sessions on the Anti-Bribery Act (MACC) for all new starters in Kuala Lumpur, ensuring compliance and understanding of this critical regulation
  

Key skills and experience

• Experience: This is a graduate entry role, and we will provide the training and support needed to help you succeed. While some past administrative experience is an advantage, it is not required.
• Skills: Strong organisational and communication skills, with the ability to manage multiple tasks efficiently in a dynamic environment.
• Proficiency: Competence in using HR systems and Microsoft Office Suite, with a keen eye for detail and a commitment to continuous improvement.
• Education: A Degree in Human Resources, Business Administration, or a related discipline is preferred.

Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply.

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.  

We’re behind the world’s most widely read university rankings. With an 85% share of all Google searches for university rankings, the QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. 

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education – while helping more than 75,000 students enrol each year.  

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. 

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? 

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 

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