Jobs at The ICE Group

Lead the company-wide quality engineering agenda by establishing test-driven practices, designing testing strategies and automation, defining release-readiness standards, improving quality metrics, and partnering across engineering, support, and sales. The role combines hands-on quality engineering with strategic influence, customer advocacy, risk management, and culture change across distributed technology teams.

Maintain cluster health and service availability for a large-scale data analytics platform. Provide rotational 24/7 support, troubleshoot distributed systems, databases, performance issues, and server hardware, and develop scripts and tools to resolve customer issues and improve support infrastructure. Help establish and grow the European support team while collaborating cross-functionally and maintaining strong customer satisfaction.

The Regional Sales Executive will close new enterprise business, expand existing customer deployments, build relationships with multiple IT account stakeholders, and exceed sales quotas. The role requires enterprise IT sales experience, strong communication and negotiation skills, disciplined activity planning, and the ability to leverage the company’s Microsoft relationship. Experience selling end-user computing, IT asset management, IT service management, desktop virtualization, or desktop management solutions is advantageous.

The Regional Sales Executive will close new enterprise business, expand existing customer deployments, build relationships with multiple IT account stakeholders, and exceed sales quotas. The role requires enterprise IT sales experience, strong communication and negotiation skills, disciplined activity planning, and the ability to leverage Microsoft partnerships to drive growth across the assigned region.

Manage and optimize a large AWS infrastructure, addressing scalability and availability concerns while preparing for significant growth. Lead systems management and automation efforts, collaborate with data science, computer vision, machine learning, and software teams, and improve the engineering lifecycle. The role also involves connecting cloud infrastructure with IoT and using technologies such as Docker, Ansible, Python, and database systems.

Manage monthly, quarterly, and annual close processes, including journal entries, reconciliations, financial analysis, reporting, consolidations, revenue recognition, commissions, budgeting, tax support, audits, and internal controls. The role partners with Finance, supports overseas entity consolidation, improves accounting processes, and contributes to special projects in a fast-paced startup environment.

Serve as a West Coast pre-sales Solution Architect supporting customers, VAR partners, and sales teams. Design and demonstrate virtualization and desktop solutions, gather requirements, present technical architectures, support installations, develop best practices, and create technical documentation. Train partners, evangelize the company through events and written content, collaborate with engineering and marketing, and prioritize customer success.

Manage and scale AWS infrastructure, improving availability, scalability, and system performance. Lead systems management and optimization across engineering teams, connect cloud infrastructure with IoT hardware, and streamline development workflows through DevOps practices. The role requires strong Python and scripting skills, AWS expertise, automation frameworks, relational databases, networking fundamentals, and container technologies.

Lead customer success for advanced analytics-based SaaS deployments, initially managing strategic enterprise accounts and growing into leading a Customer Success team. Responsibilities include driving customer adoption, planning and tracking complex cross-functional rollouts, presenting success metrics, supporting retention, identifying expansion opportunities, collaborating with Sales, and translating customer requirements into successful implementations.

Monitor cluster health and maintain service availability for a search-driven data analytics platform. Provide rotational 24/7 support, troubleshoot complex Linux-based distributed systems, analyze performance, and develop scripts and tools for customer issue resolution and support infrastructure automation. Collaborate cross-functionally and help establish the European support team.

Lead a small Customer Success team delivering SaaS energy management solutions to strategic utility customers worldwide. Manage client engagement, complex rollouts, project planning, adoption, retention, success metrics, and expansion opportunities. Collaborate with Sales and internal stakeholders, present engagement status, translate customer requirements into successful implementations, and develop management skills toward becoming a Director of Customer Success.

Owns regional enterprise sales by closing new business and expanding existing customer deployments. Builds relationships with multiple stakeholders across enterprise IT accounts, exceeds sales quotas, plans daily sales activity, and uses communication, negotiation, persuasion, and conflict-resolution skills. The role focuses on selling management software and related end-user computing, IT service management, desktop virtualization, or desktop management solutions.