Jobs at Thatch (thatch.ai)

Build and maintain GTM and pipeline analytics, own forecasting and pipeline-quality metrics, execute recurring revenue operating cadences, maintain SQL queries and BI views against Salesforce/Redshift, support systems rollouts, and produce ad hoc analyses to inform leadership decisions.

Own and build Thatch's in-house video capability across growth, product, and brand. Develop concepts, scripts, and storyboards; produce videos end-to-end (filming, editing, motion graphics, sound); create performance-driven creative and customer/product storytelling; partner with Growth, Product Marketing, Design, and leadership.

Lead and own SEO strategy end-to-end across technical SEO, content, AI search, and organic acquisition. Build content strategies, AI-enabled workflows, and systems; partner with Engineering, Product Marketing, Brand, Legal, and Sales; hire and scale the SEO team; and measure organic traffic, pipeline, and revenue to drive business outcomes.

As a Full Stack Software Engineer at Thatch, you will manage full-stack product areas from design to production, ensuring system reliability and user satisfaction while adhering to complex business logic and regulatory requirements.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

Lead Thatch's Platforms business: set vision and strategy, align product and go-to-market, own partner acquisition through expansion, define metrics and operating rhythms, and recruit and develop a multidisciplinary team. Serve as trusted advisor to enterprise C-level partners and collaborate across engineering, sales, growth, and operations to drive platform adoption, retention, and long-term growth.

The Employer Support Specialist resolves customer issues, acts as a trusted advisor for benefits, and collaborates with engineering to enhance customer experience.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.

Lead and scale a Mid-Market East sales team to hit multi‑million ARR. Own regional revenue, forecasting, pipeline health, hiring and coaching AEs, manage complex consultative deals and broker relationships, ensure clean handoffs to implementation and CS, and partner cross‑functionally to drive GTM and regional strategy.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.

The Infrastructure Engineer will ensure the reliability, security, and performance of Thatch's healthcare platform infrastructure. Responsibilities include designing infrastructure, improving CI/CD tools, and managing security and reliability across the stack.

Manage daily operational workflows and queue tasks, execute payment reconciliation and resolve discrepancies, monitor automated tools, support product and process improvements through testing and documentation, and assist with escalations from Support to ensure timely resolution and data integrity.

Manage candidate experience from application through interview: coordinate interviews, source and review applicants, maintain hiring data, partner with recruiters and managers, and improve recruiting operations and candidate experience.

The Software Engineer will improve product engagement through full stack feature development, user behavior analysis, and collaboration with product and design teams.

Manage and own the full onboarding program, maintain accurate HR records and employee files, complete verifications including E-Verify, support benefits and 401(k) compliance, and partner with recruiters, hiring managers, and the People team on projects to ensure a smooth employee experience.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Sell Thatch's healthcare benefits to SMBs by managing a hybrid sales motion, engaging stakeholders, tailoring pitches, and collaborating with product, growth, and customer success. Track pipeline metrics, iterate the SMB sales playbook, and occasionally travel for on-sites and key customer meetings.

Drive consultative mid-market sales across the Central region, advising executive HR and finance stakeholders on group health solutions. Manage full sales cycle, build broker partnerships, influence product positioning, analyze competitive landscape, maintain pipeline and forecasting, and travel regionally to support brokers and clients.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.