Jobs at Thatch (thatch.ai)

Owns corporate IT systems and access infrastructure in a Mac-first environment. Responsibilities include endpoint compliance, identity and access management, conditional access, privileged access workflows, MFA enrollment, employee onboarding and offboarding, SaaS governance, hardware provisioning, security remediation, documentation, and automation. The role partners with IT and Security leadership to maintain the company’s security posture and scale secure operations.

Serves as embedded product counsel for Product, Engineering, and Design teams from product scoping through launch. Advises on healthcare regulations, privacy, data use, AI features, intellectual property, customer-facing disclosures, contracts, and compliance architecture. Builds scalable legal processes including launch checklists, playbooks, review standards, self-service guidance, and training. Requires strong judgment on unsettled regulatory issues, cross-functional communication, and experience supporting regulated consumer products in high-growth environments.

Reviews marketing and customer-facing materials for regulatory compliance, performs monitoring and control testing, handles KYB/KYC and transaction-monitoring escalations, supports enhanced due diligence, maintains compliance records, assists with audits and examinations, partners with internal teams, and tracks employee compliance training.

Own Thatch’s communications strategy across earned media, thought leadership, and organic social. Build reporter relationships, secure meaningful coverage, shape company and executive voices, and turn healthcare data and trends into compelling stories, reports, and viewpoints. The role combines strategic leadership with hands-on pitching, writing, posting, and narrative development to expand Thatch’s relevance beyond B2B healthcare benefits.

Build technical talent pipelines across Engineering, Product, and Design; map talent markets; develop sourcing strategies; partner with recruiters and hiring managers; use data to refine outreach; and engage candidates through initial screening. The role requires strong sourcing fundamentals, persuasive outreach, curiosity, adaptability, and experience finding hard-to-reach technical candidates.

Own full-cycle technical recruiting for Engineering, including sourcing, pipeline development, stakeholder partnership, interview process improvement, data-informed search strategy, and candidate closing. Build evergreen talent networks, expand sourcing channels, support university and new-grad recruiting, and help scale hiring practices in a distributed, high-growth startup.

Own and grow Thatch Market’s partner ecosystem by managing existing relationships, identifying expansion opportunities, sourcing and closing strategic healthcare and service partners, and structuring commercial agreements. Collaborate with Product, Engineering, Marketing, and other teams to launch partnerships, resolve issues, and drive long-term partner success.

Owns product engagement and lifecycle initiatives across email, SMS/RCS, transactional messaging, and in-product experiences. Identifies user friction, builds and tests personalized journeys in Braze, manages targeting and triggers, and measures engagement and conversion outcomes. Partners with Product, Engineering, and Data on broader solutions, using analytics and experimentation to improve member, employer, and broker experiences.

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Own payroll deduction reconciliation, review discrepancies, trace errors to root causes, manage escalations, and partner with Engineering to automate manual processes. Build SOPs and audit trails, monitor queue health and reconciliation accuracy, and report risks to Operations and Finance leadership. The role requires strong judgment, analytical ability, financial data expertise, and experience improving reconciliation or control processes in a fast-paced environment.

Lead and scale Thatch’s Employer Support organization by hiring, coaching, and developing support teams. Set operational strategy, metrics, processes, and accountability while partnering with sales, go-to-market, and operations leaders. Analyze and report team performance, manage complex operational initiatives, strengthen policies and training, and foster a customer-first culture. The role supports employer and broker stakeholders in a rapidly growing, distributed healthcare technology company.

Conduct outbound prospecting through email, LinkedIn, and cold calls to identify and qualify B2B prospects. Schedule high-quality demos for Account Executives, maintain accurate CRM records, collaborate with sales and marketing on messaging and campaigns, and share prospect feedback to improve products and sales tactics. The role focuses on brokers, employers, and partners in a remote, fast-paced environment.

Lead product and brand design strategy across the company, build and develop a high-performing design team, establish creative direction, raise design quality, simplify complex healthcare experiences, and partner with Product, Engineering, Marketing, Sales, and Operations to deliver high-impact work.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.

The Infrastructure Engineer will ensure the reliability, security, and performance of Thatch's healthcare platform infrastructure. Responsibilities include designing infrastructure, improving CI/CD tools, and managing security and reliability across the stack.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Sell Thatch's healthcare benefits to SMBs by managing a hybrid sales motion, engaging stakeholders, tailoring pitches, and collaborating with product, growth, and customer success. Track pipeline metrics, iterate the SMB sales playbook, and occasionally travel for on-sites and key customer meetings.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Lead growth strategy and channel experimentation across paid social, CTV, OOH, radio, podcasts, and emerging channels. Build and run tests with hypotheses and measurement plans, own agency/vendor relationships, measure pipeline/CAC/revenue, create attribution and incrementality frameworks, and scale successful programs while partnering closely with Design, Product Marketing, Analytics, and Finance.