Jobs at Thatch (thatch.ai)

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Own payroll deduction reconciliation, review discrepancies, trace errors to root causes, manage escalations, and partner with Engineering to automate manual processes. Build SOPs and audit trails, monitor queue health and reconciliation accuracy, and report risks to Operations and Finance leadership. The role requires strong judgment, analytical ability, financial data expertise, and experience improving reconciliation or control processes in a fast-paced environment.

Own end-to-end KYB/KYC case reviews, including business and beneficial-owner verification. Build runbooks, SOPs, documentation, and exception-handling frameworks; partner with Product and Engineering to improve automation and reduce manual review time. Maintain reporting on case performance and support teammates with complex cases. The role requires compliance judgment, process ownership, cross-functional collaboration, and comfort using multiple operational and data systems.

Lead and scale Thatch’s Employer Support organization by hiring, coaching, and developing support teams. Set operational strategy, metrics, processes, and accountability while partnering with sales, go-to-market, and operations leaders. Analyze and report team performance, manage complex operational initiatives, strengthen policies and training, and foster a customer-first culture. The role supports employer and broker stakeholders in a rapidly growing, distributed healthcare technology company.

Conduct outbound prospecting through email, LinkedIn, and cold calls to identify and qualify B2B prospects. Schedule high-quality demos for Account Executives, maintain accurate CRM records, collaborate with sales and marketing on messaging and campaigns, and share prospect feedback to improve products and sales tactics. The role focuses on brokers, employers, and partners in a remote, fast-paced environment.

Lead product and brand design strategy across the company, build and develop a high-performing design team, establish creative direction, raise design quality, simplify complex healthcare experiences, and partner with Product, Engineering, Marketing, Sales, and Operations to deliver high-impact work.

Own and build reliable analytics data products: define metrics, create and maintain dbt models, design dashboards for growth/finance/ops, improve data quality via testing and monitoring, and enable self-serve analytics for stakeholders.

The Infrastructure Engineer will ensure the reliability, security, and performance of Thatch's healthcare platform infrastructure. Responsibilities include designing infrastructure, improving CI/CD tools, and managing security and reliability across the stack.

Manage daily operational workflows and queue tasks, execute payment reconciliation and resolve discrepancies, monitor automated tools, support product and process improvements through testing and documentation, and assist with escalations from Support to ensure timely resolution and data integrity.

Lead consultative Mid-Market sales across the East Coast, managing broker relationships and executive stakeholders at 100+ employee companies. Drive discovery, build business cases, influence product positioning, maintain pipeline and forecasts, analyze competitive landscape, and travel regionally to support partners.

Sell Thatch's healthcare benefits to SMBs by managing a hybrid sales motion, engaging stakeholders, tailoring pitches, and collaborating with product, growth, and customer success. Track pipeline metrics, iterate the SMB sales playbook, and occasionally travel for on-sites and key customer meetings.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own operational success of the General Agency channel: manage GA relationships, lead cross-functional projects, build and maintain SOPs and onboarding, monitor partner performance, and drive scalable partner processes and enablement in collaboration with Sales, Product, Finance, Customer Success, and Operations.

Lead growth strategy and channel experimentation across paid social, CTV, OOH, radio, podcasts, and emerging channels. Build and run tests with hypotheses and measurement plans, own agency/vendor relationships, measure pipeline/CAC/revenue, create attribution and incrementality frameworks, and scale successful programs while partnering closely with Design, Product Marketing, Analytics, and Finance.

Build and maintain GTM and pipeline analytics, own forecasting and pipeline-quality metrics, execute recurring revenue operating cadences, maintain SQL queries and BI views against Salesforce/Redshift, support systems rollouts, and produce ad hoc analyses to inform leadership decisions.

Lead and own SEO strategy end-to-end across technical SEO, content, AI search, and organic acquisition. Build content strategies, AI-enabled workflows, and systems; partner with Engineering, Product Marketing, Brand, Legal, and Sales; hire and scale the SEO team; and measure organic traffic, pipeline, and revenue to drive business outcomes.

As a Full Stack Software Engineer at Thatch, you will manage full-stack product areas from design to production, ensuring system reliability and user satisfaction while adhering to complex business logic and regulatory requirements.

The Product Manager will oversee Thatch's financial infrastructure, focusing on reliability and scalability while driving the strategic development of member financial products and automating processes to enhance efficiency and member experience.

Lead Thatch's Platforms business: set vision and strategy, align product and go-to-market, own partner acquisition through expansion, define metrics and operating rhythms, and recruit and develop a multidisciplinary team. Serve as trusted advisor to enterprise C-level partners and collaborate across engineering, sales, growth, and operations to drive platform adoption, retention, and long-term growth.

As a Product Designer at Thatch, you will craft exceptional user experiences, collaborate cross-functionally, and maintain design systems, with a strong user-centric approach.