Teams at Thatch (thatch.ai)

The Operations Lead will manage daily support operations, coach a team of specialists, improve customer experience, and drive cross-functional initiatives while handling escalations and scaling support functions.

As Operations Lead, you will oversee daily operations of customer teams, drive operational efficiency, coach specialists, manage escalation cases, and collaborate cross-functionally to enhance customer experience.

The Employee Experience Manager will oversee office management, plan events, and enhance employee satisfaction and culture at Thatch.