Jobs at Telenet

Maintain and improve telco cloud virtualization and Kubernetes platforms through monitoring, automation, capacity planning, and performance engineering. Build AIOps capabilities, support application teams, maintain CI/CD pipelines, resolve L2/L3 incidents, and contribute to platform designs and roadmaps. The role includes AI-assisted scripting, documentation, incident analysis, agile collaboration, and shared on-call support.

Manage and optimize monitoring platforms, build API and database integrations, automate alarm handling and incident detection, troubleshoot complex application issues, and contribute to AI-driven operational improvements. The role bridges business needs and technical solutions, supports software lifecycles, and participates in a 24/7 on-call rotation for business-critical applications.

Analyzes business needs, gathers and documents requirements, evaluates solution options, and translates stakeholder needs into actionable business requirements and user stories. The role collaborates with architects, technical teams, customers, vendors, and stakeholders; defines acceptance criteria; supports testing, implementation, change management, and process documentation; and provides data-driven insights for operational and strategic decisions.

Partners with HR, Finance, Strategy, and Legal stakeholders to manage OPEX and workforce costs. Develops forecasts, budgets, business cases, scenario analyses, and monthly performance reviews. Translates KPIs and cost drivers into financial insights, recommendations, and actions. Monitors resource efficiency, challenges assumptions, improves reporting and governance processes, and builds strong stakeholder relationships through clear financial storytelling.

Lead design and operationalization of data and AI governance: define policies, embed governance into platforms and workflows, govern GenAI use cases, drive adoption, monitor KPIs, and collaborate with stakeholders to ensure compliance and responsible AI practices.

Leads Value Management for B2B Business Solutions, developing strategies to improve retention, renewals, gross margin, and customer value. Identifies churn and revenue leakage drivers, converts customer and financial insights into actions, and coordinates cross-functional execution. Builds and manages a multidisciplinary team, establishes governance and KPIs, prioritizes trade-offs, monitors outcomes, and influences senior stakeholders across commercial, product, delivery, and operations functions.

Drive enterprise transformation by improving work flow, embedding agile ways of working, shaping team structures and decision processes, and orchestrating organizational change. The role partners with executives, business stakeholders, and delivery teams to improve value delivery, adoption, and business outcomes. It requires transformation or consulting experience in large organizations, an understanding of software engineering practices such as CI/CD and test automation, and fluency in English and Dutch; French is advantageous.

Develop and execute Commercial AI strategy by identifying high-value use cases, shaping roadmaps, and driving analytical projects from ideation through implementation and measurable business impact. The role bridges commercial stakeholders, data scientists, and leadership, with a focus on marketing campaign optimization, customer profiling, segmentation, pricing, prioritization, stakeholder alignment, and communicating AI opportunities and outcomes.

Design end-to-end application architectures that align with Telenets strategy. Translate business needs into solutions, transformation roadmaps, and architecture deliverables; lead application modernization, TCO analysis, proofs of concept, and MVP definition while collaborating across product, technology, and customer operations teams.

Drives continuous improvement of business and technical processes to reduce costs, improve efficiency, and increase customer satisfaction. Defines KPIs, analyzes process flows and root causes, develops solutions and business cases, assesses organizational impact, and presents recommendations. Leads implementation, stakeholder coordination, training, and behavior change across teams. Requires strong business and industry expertise, Lean process improvement knowledge, analytical and problem-solving ability, stakeholder management, project and change leadership, communication, coaching, and collaboration skills.

Defines and matures enterprise BPM standards, governance, process landscapes, and heatmaps. Leads end-to-end process improvement initiatives, analyzes performance and maturity gaps, and develops data-driven solutions focused on efficiency, cost savings, compliance, continuity, and customer satisfaction. Coaches process owners, facilitates BPM adoption, challenges stakeholders, and supports strategic transformation across customer journeys, service delivery, network assurance, and operational excellence. Contributes to team direction and promotes continuous improvement, process automation, and effective stakeholder communication.

Serve as the business-technology bridge for Pega initiatives: gather and structure requirements, design end-to-end solutions and processes, validate acceptance criteria, coach implementation, and maximize business value across stakeholders while ensuring compliance, cost efficiency and quality.

Own complex, multi-year strategic programs from mobilization through delivery and close. Manage plans, budgets, milestones, risks, dependencies, governance, prioritization, and value realization across business, IT, and network teams. Facilitate steering committees, resolve cross-functional blockers, coordinate strategic partners, and provide decision-ready reporting to senior leadership. Success requires influencing across a matrix organization, managing ambiguity, and keeping delivery aligned to strategic outcomes.

Define the technical roadmap for a B2B digital customer interaction platform, translate business needs into scalable solutions, guide architecture and development practices, and promote code quality, automation, CI/CD, and technical debt reduction. Collaborate with product, business, architecture, and technology stakeholders while coaching developers and driving innovation across cloud-native, full-stack applications.

Own the vision, roadmap, budget, adoption, and effectiveness of Telenet’s Developer Platform. Lead platform engineers while delivering CI/CD pipelines, developer tooling, internal developer portals, golden paths, and AI-assisted development capabilities. Partner with architecture, engineering leadership, and cybersecurity to ensure reliability, security, and compliance. Manage hiring, coaching, performance, stakeholder communication, and platform evangelism.

Own the strategic and financial management of the Unit-T partnership, including budgeting, forecasting, contract governance, stakeholder alignment, performance oversight, risk management, and continuous improvement. Lead governance forums, business cases, transformation initiatives, and long-term value creation while ensuring ESG, safety, sustainability, compliance, and service objectives are achieved.

Develop and implement performance and load testing standards within the QA strategy. Ensure applications meet scalability, reliability, capacity, stability, and response-time requirements throughout the SDLC. Oversee the central performance testing team, manage its backlog, coordinate stakeholders, track defects and trends, improve processes, and provide technical guidance to strengthen testing maturity.

Lead and develop a team of business consultants, analysts, and reporting experts supporting Customer Operations. Partner with senior leadership to analyze performance, trends, and data, translating insights into strategic recommendations and business priorities. Drive performance steering, stakeholder alignment, continuous improvement, innovation, and AI-enabled transformation across reporting and analytics processes.

Investment Manager responsible for identifying, evaluating, and executing acquisitions, joint ventures, and strategic partnerships. The role leads financial modeling, valuation, business-case development, due diligence, deal negotiations, senior-level investment recommendations, post-transaction integration, and active portfolio management. Requires strong M&A or corporate finance experience, analytical and negotiation skills, and the ability to work with internal stakeholders, advisors, executives, and portfolio company boards.

Own the secured connectivity product domain (fixed connectivity, networking/security, SD-WAN, managed Wi‑Fi) end-to-end. Set roadmap and P&L, prioritize backlog, manage vendor/partner strategy, lead and develop a multi-disciplinary product team, govern deviations, drive go-to-market and ARPU/net-add KPIs, and coordinate across tribes and stakeholders to deliver scalable, secure connectivity solutions.