Jobs at Telenet

Develop and execute Commercial AI strategy by identifying high-value use cases, shaping roadmaps, and driving analytical projects from ideation through implementation and measurable business impact. The role bridges commercial stakeholders, data scientists, and leadership, with a focus on marketing campaign optimization, customer profiling, segmentation, pricing, prioritization, stakeholder alignment, and communicating AI opportunities and outcomes.

Design end-to-end application architectures that align with Telenets strategy. Translate business needs into solutions, transformation roadmaps, and architecture deliverables; lead application modernization, TCO analysis, proofs of concept, and MVP definition while collaborating across product, technology, and customer operations teams.

Drives continuous improvement of business and technical processes to reduce costs, improve efficiency, and increase customer satisfaction. Defines KPIs, analyzes process flows and root causes, develops solutions and business cases, assesses organizational impact, and presents recommendations. Leads implementation, stakeholder coordination, training, and behavior change across teams. Requires strong business and industry expertise, Lean process improvement knowledge, analytical and problem-solving ability, stakeholder management, project and change leadership, communication, coaching, and collaboration skills.

Defines and matures enterprise BPM standards, governance, process landscapes, and heatmaps. Leads end-to-end process improvement initiatives, analyzes performance and maturity gaps, and develops data-driven solutions focused on efficiency, cost savings, compliance, continuity, and customer satisfaction. Coaches process owners, facilitates BPM adoption, challenges stakeholders, and supports strategic transformation across customer journeys, service delivery, network assurance, and operational excellence. Contributes to team direction and promotes continuous improvement, process automation, and effective stakeholder communication.

Serve as the business-technology bridge for Pega initiatives: gather and structure requirements, design end-to-end solutions and processes, validate acceptance criteria, coach implementation, and maximize business value across stakeholders while ensuring compliance, cost efficiency and quality.

Leads portfolio-level steering of strategic transformation programs, ensuring clear ownership, effective dashboards, leadership alignment, timely decisions, and blocker removal. Translates corporate strategy into business plans, strategic initiatives, and cross-functional projects; evaluates market benchmarks and supports long-range planning. The role requires strong analytical, communication, facilitation, influencing, and stakeholder-management skills in a complex organization.

Own complex, multi-year strategic programs from mobilization through delivery and close. Manage plans, budgets, milestones, risks, dependencies, governance, prioritization, and value realization across business, IT, and network teams. Facilitate steering committees, resolve cross-functional blockers, coordinate strategic partners, and provide decision-ready reporting to senior leadership. Success requires influencing across a matrix organization, managing ambiguity, and keeping delivery aligned to strategic outcomes.

Define the technical roadmap for a B2B digital customer interaction platform, translate business needs into scalable solutions, guide architecture and development practices, and promote code quality, automation, CI/CD, and technical debt reduction. Collaborate with product, business, architecture, and technology stakeholders while coaching developers and driving innovation across cloud-native, full-stack applications.

Own the vision, roadmap, budget, adoption, and effectiveness of Telenet’s Developer Platform. Lead platform engineers while delivering CI/CD pipelines, developer tooling, internal developer portals, golden paths, and AI-assisted development capabilities. Partner with architecture, engineering leadership, and cybersecurity to ensure reliability, security, and compliance. Manage hiring, coaching, performance, stakeholder communication, and platform evangelism.

Own the strategic and financial management of the Unit-T partnership, including budgeting, forecasting, contract governance, stakeholder alignment, performance oversight, risk management, and continuous improvement. Lead governance forums, business cases, transformation initiatives, and long-term value creation while ensuring ESG, safety, sustainability, compliance, and service objectives are achieved.

Develop and implement performance and load testing standards within the QA strategy. Ensure applications meet scalability, reliability, capacity, stability, and response-time requirements throughout the SDLC. Oversee the central performance testing team, manage its backlog, coordinate stakeholders, track defects and trends, improve processes, and provide technical guidance to strengthen testing maturity.

Lead and develop a team of business consultants, analysts, and reporting experts supporting Customer Operations. Partner with senior leadership to analyze performance, trends, and data, translating insights into strategic recommendations and business priorities. Drive performance steering, stakeholder alignment, continuous improvement, innovation, and AI-enabled transformation across reporting and analytics processes.

Investment Manager responsible for identifying, evaluating, and executing acquisitions, joint ventures, and strategic partnerships. The role leads financial modeling, valuation, business-case development, due diligence, deal negotiations, senior-level investment recommendations, post-transaction integration, and active portfolio management. Requires strong M&A or corporate finance experience, analytical and negotiation skills, and the ability to work with internal stakeholders, advisors, executives, and portfolio company boards.

Design, build, and optimize scalable data pipelines and data services (including vector DBs) to support GenAI chatbots and RAG solutions. Ensure data quality, deploy cloud data services, enable conversation-history analytics, and implement automation, CI/CD, monitoring, and continuous improvements in collaboration with data scientists and AI engineers.

Analyze and visualize customer and campaign data to map and optimize digital journeys. Create and automate dashboards and reports, aggregate data from multiple sources, provide actionable insights, train stakeholders, and collaborate with e-commerce, campaign, and product teams to drive data-driven decisions for ecommerce and omnichannel strategy.

Lead the technical design and hands-on delivery of agentic Generative AI solutions. Embed with business teams to build AI Agent MVPs, mentor colleagues, define engineering standards (CI/CD, testing, version control), evaluate models and tools, co-facilitate workshops, and act as the technical advisor to product and cluster leadership.

Design, build and optimize customer value propositions by translating customer insights and strategy into clear, feasible propositions. Build business cases, manage end-to-end proposition lifecycle, ensure consistent customer experience, and drive cross-functional alignment with business and IT to enable delivery.

Lead and coach a team of CVP managers to define product vision, strategy and roadmaps. Drive agile execution using Jira/Confluence/Miro, lead user research and data analysis, define KPIs, build business cases and pricing strategies, run experiments (A/B testing, prototyping), align cross-functional stakeholders, and own the full product lifecycle to maximize customer value and business impact.

Design, build, automate and operate AWS cloud infrastructure for Generative AI: model hosting/inference, retrieval/RAG pipelines, CI/CD and LLMOps, security, monitoring, cost optimization, and reusable platform services for product squads.

Proactively build pipeline and acquire new enterprise customers for Telenet's cybersecurity portfolio. Own the full sales cycle: identify, qualify, engage stakeholders, shape propositions, close deals, collaborate with vendors, expand security ecosystem network, and report on pipeline.