Senior Process Analyst

Working in the Telenet Corporate Development & Transformation Tribe

As a Senior Process Analyst, you help Telenet continuously improve how it operates. You provide the insights, structure, and governance needed to understand how the organisation works today and how it must evolve tomorrow. By shaping our Business Process Management practices, maintaining the enterprise Process Landscape, and driving improvement initiatives, you enable better decisions, more effective transformations, and stronger business performance.

Working at the intersection of strategy, operations, and transformation, you identify where change will create the greatest value and turn strategic ambitions into practical, measurable improvements. 

You play a central role in embedding process thinking and strengthening process ownership across the organisation, helping Telenet grow its process maturity and become future ready.

Your main tasks as a Senior Process Analyst:

Build and mature Telenet's BPM capability

• Define and continuously refine our BPM standards, methodologies, governance frameworks, templates, and best practices.
• Maintain and continuously improve the enterprise Process Landscape and Process Heatmap.
• Assess process maturity and identify opportunities to increase organizational effectiveness.

Drive a culture of process ownership

• Coach, mentor, and support process owners, analysts, and subject matter experts on the adoption of BPM practices.
• Promote process thinking and continuous improvement as an integral part of daily operations.
• Establish strong governance mechanisms that reinforce accountability and ownership.

Lead and execute process improvement initiatives

• Analyse, redesign, and optimise end-to-end processes across customer journeys, service delivery, network operations, and corporate functions.
• Facilitate workshops and stakeholder discussions to align on future-state process designs.
• Ensure process improvements deliver measurable business outcomes and lasting organizational value.

Connect strategy, capabilities, and processes

• Partner closely with our Enterprise Architect to translate strategic priorities and capability needs into process improvements.
• Help identify process implications of business transformations, operating model changes, and strategic initiatives.
• Ensure process landscapes remain aligned with evolving business capabilities and organizational objectives.
• Contribute to building traceability between strategy, capabilities, processes, and operational performance.

Enable data-driven decision making

• Develop insights that support leadership teams in prioritizing opportunities and transformation initiatives.
• Identify gaps between current and target process maturity and propose practical improvement roadmaps.

Challenge and align stakeholders

• Navigate complex stakeholder environments and facilitate decision-making.
• Act as a trusted advisor on process-related topics and organizational improvement opportunities.

Help shape the strategic direction of the team

• Play a key role in the continued evolution of Telenet's BPM practice.
• Proactively identify opportunities to strengthen the team’s services, methodologies, and impact.
• Contribute to shaping the future vision of process management within the organisation.
• Coach colleagues and foster a culture of learning, ownership, and continuous improvement.

Our ideal Senior Process Analyst

… has

• Master’s degree and 7+ years of experience in BPM, process consulting or similar roles.
• Proficiency in English, Dutch or French are a plus.
• Experience in delivering end-to-end process transformations in complex environments.
• Strong knowledge of BPM principles, frameworks, and methodologies (e.g., BPMN, Lean, Six Sigma).
• Experience with process modelling and BPM tools (e.g., Signavio, ARIS…).
• Affinity with IT, network infrastructure, and telco operational processes.
• Strong analytical mindset and problem-solving skills.
• Ability to balance helicopter view with attention to detail.
• Proven stakeholder management and communication skills.
• Curious and informed about BPM trends, process automation, and AI technologies.
• Collaborative mindset
• Storytelling and presentation skills (towards all roles within the BPM framework)

What we're offering

You will be joining a company that invests heavily in you and adapts your working environment to your needs. This allows you to develop your skills while maintaining a healthy work-life balance. What else do we offer?

You will have every opportunity to further develop your expertise. We encourage your personal growth with internal mobility opportunities and extensive learning opportunities, but we also give you the chance to press the pause button after a while or to take a completely different path.

A varied job in which you achieve tangible results and make your mark.

A competitive gross monthly salary that we supplement with a whole range of fringe benefits.

The pleasant company of colleagues who are just as passionate as you are.

Want to apply? Great idea!

Looking for a job with substance and variety? Become a Senior Process Analyst at Telenet. Apply now.