Jobs at Teladoc Health

Provide member and patient support through calls, emails, and chats; assess eligibility, manage crisis calls, document cases, coordinate appointments, and support pharmacy and prescription needs. Collaborate with clinicians and case teams, maintain accurate communications and reports, follow crisis protocols, and ensure compliance with PIPEDA. The role requires empathy, strong communication, multitasking, problem-solving, flexible shift availability, and English-French bilingual proficiency.

Coordinates Expert Medical Services cases by managing records, documentation, referrals, communications, quality checks, appointments, and case updates. Supports nurses and physicians, researches appropriate referral providers, communicates with members and families, monitors emails and faxes, prevents delays, and ensures timely, accurate case completion. The role requires strong organization, customer service, critical thinking, communication, and technology skills.

Own the full-cycle recruitment process for healthcare providers, including sourcing, screening, interviewing, offer extension, closing, and onboarding partnership. Build provider talent networks, assess candidates for clinical and virtual-care fit, maintain applicant tracking documentation, report recruiting progress and market insights, and collaborate with Credentialing, Onboarding, Training, and Operations teams. Improve recruiting processes, candidate experience, and hiring outcomes in a remote contract role.

Leads day-to-day SOC operations, supervises analysts, and oversees 24/7 threat monitoring, incident investigation, response, and mitigation. Optimizes SIEM platforms, detection rules, and threat intelligence use; develops playbooks and SOPs; supports automation with Python or PowerShell; tracks SOC metrics; coordinates with IT, cloud, network, and compliance teams; and serves as the escalation point for complex, high-severity incidents. Provides mentoring, technical direction, training, and performance feedback.

Design and develop scalable APIs, microservices, integrations, and cloud-native applications using Ruby on Rails, React.js, Azure, and MySQL. Optimize database schemas, improve CI/CD pipelines and automated testing, troubleshoot production issues, and participate in code reviews, architecture discussions, and product iterations. Collaborate with QA and cross-functional teams to deliver high-quality digital healthcare experiences.

Investigate and respond to escalated cybersecurity incidents, conduct threat hunting, analyze logs and indicators of compromise, optimize SIEM/SOAR and EDR/XDR tools, document findings, develop incident response procedures, mentor Tier 1 analysts, collaborate on remediation, and integrate threat intelligence into security monitoring.

Supports Teladoc Health’s cybersecurity governance, risk, and compliance program by assessing controls, managing risk metrics, conducting cloud and vendor assessments, documenting security policies, and supporting client security requests. Acts as an information security subject matter expert for projects and integrations, prepares security and risk documentation, supports compliance frameworks and medical-device requirements, and promotes enterprise security awareness.

Lead and grow the enterprise Platform Engineering organization while defining strategy, standards, and operating practices. Design and evolve Azure platforms, support AWS and on-premises migrations, and establish Terraform-based Infrastructure as Code, CI/CD, self-service capabilities, governance, observability, resiliency, security, and FinOps practices. Partner with Network Engineering, SRE, Security, and application teams to improve infrastructure delivery, reliability, compliance, cost efficiency, and developer productivity. Recruit and develop engineering leaders and communicate platform strategy and transformation progress to executives.

Sources and qualifies new health system opportunities through outbound calls, email, LinkedIn, campaigns, and social outreach. Uses CRM, sales engagement, market research, analytics, and ROI tools to identify virtual care prospects, support sales presentations, maintain activity records, and facilitate qualified meetings. Collaborates with marketing, field sales, subject matter experts, and leadership to develop targeting strategies, messaging, outreach cadences, and pipeline-building initiatives while meeting performance and revenue goals.

Lead a telehealth product roadmap focused on growth via strategic channel partnerships, expanded insurance acceptance, and market access. Identify, build, and scale capabilities to increase member acquisition, partner integration, and virtual care utilization. Align cross-functional teams, present strategy and business cases to executives, leverage market, payer, and data insights, and champion reimbursement and payer relationships to expand access and drive adoption.

Provides virtual medication therapy management for chronic cardiometabolic conditions. Analyzes medication utilization, polypharmacy, adherence, and costs; develops interventions to improve clinical and financial outcomes; advises providers; educates patients; documents care in the EHR; and supports population health, quality improvement, regulatory compliance, and value-based contract reporting.

Own full-stack features from design through deployment and maintenance. Develop PHP and Laravel backend systems, RESTful APIs, database schemas, SQL queries, algorithms, and services. Contribute to React frontend development and responsive cross-device experiences. Optimize legacy and new systems, support CI/CD and continuous deployment, mentor engineers, collaborate with product stakeholders, and participate in Agile engineering practices.

Lead reliability engineering for mission-critical Azure healthcare workloads. Define and manage SLIs, SLOs, and error budgets; improve observability, scalability, resilience, disaster recovery, and cloud operations. Configure monitoring and alerting, conduct incident response and postmortems, automate remediation, support security and compliance controls, and partner with engineering, product, security, and operations teams. Mentor SRE staff and help establish reliability practices across the organization.

Supports month-end and year-end close activities, prepares and posts general ledger entries, performs account reconciliations and variance analyses, and assists with financial reporting. Maintains accounting data in Oracle ERP and interacts with Salesforce as needed. The role supports audits, ensures documentation and data accuracy, collaborates cross-functionally, and contributes to accounting process improvements.

Architect, build, and operationalize production-grade generative AI and ML systems across Snowflake, Databricks, and Azure ML. Implement RAG, vector search, agentic AI, and API-based model services; create CI/CD, MLOps/LLMOps practices, observability, and governance. Mentor engineers, troubleshoot inference and drift issues, and integrate AI services into regulated healthcare products ensuring security and compliance.

Lead product strategy and execution for clinical optimization across scheduling, provider availability, workforce management, and EMR-enabled workflows. Drive 0->1 discovery, define metrics, run experiments, translate clinical workflows into product requirements, and lead integrations (FHIR/HL7, SMART APIs) while applying AI and automation to improve operational scalability and patient outcomes.

You will oversee the platform roadmap, drive technical strategy, improve developer experience, manage a design system, and enhance performance frameworks for web and mobile platforms.

Provide strategic, commercial and compliance-focused legal advice for international operations with emphasis on Spain. Draft, review and negotiate bilingual commercial contracts, support corporate governance, advise on data protection and regulatory risk, and partner with cross-functional teams to enable international growth.

Design, automate, and maintain infrastructure and CI/CD pipelines using containers and cloud platforms. Implement IaC, monitoring/alerting, and environment provisioning. Troubleshoot dev/test/prod issues, document runbooks, reduce toil through automation, and participate in a 24/7 on-call rotation while collaborating with distributed development and QA teams.

Provide legal counsel for Teladoc Health Canada across commercial, privacy, regulatory, IP, procurement and HR matters. Draft, review and negotiate agreements, respond to RFPs/questionnaires, support compliance and governance programs, and collaborate with cross-functional teams to enable virtual health services.