Jobs at TAPCO (Traffic and Parking Control Co.)

Provides end-to-end post-order customer support, handling inquiries about orders, shipping, returns, warranties, and product concerns. Owns cases through resolution, coordinates with internal teams, documents case details, manages escalations, and identifies recurring issues and process improvements. The role requires strong communication, problem-solving, organization, customer de-escalation, and proficiency with Microsoft Office, CRM, ERP, and case-management systems.

Manages customer accounts and regional territories to grow sales of traffic and parking safety products. Responsibilities include territory planning, prospecting, consultative selling, customer support, sales order follow-up, quotes, bids, credit terms, marketing campaign coordination, data maintenance, and monitoring market trends. The role requires travel to regional trade shows and customer sites, strong communication skills, sales experience, organizational ability, and proficiency with Microsoft Office.

Executes and optimizes paid search, SEO, social, display, and remarketing campaigns to drive lead generation and business growth. Manages budgets, targeting, bidding, keywords, testing, reporting, and technical SEO initiatives. Evaluates emerging AEO and AI-powered search opportunities, supports data integrations and governance, and collaborates with internal teams and external partners. Requires strong experience with digital marketing platforms, analytics tools, and large paid media budgets.

Drives new revenue and strategic account expansion across hardware and SaaS product lines. Responsibilities include prospecting, closing new business, expanding strategic accounts, managing pipeline and CRM activity, positioning cloud solutions, developing public-sector contracts, attending industry events, conducting territory visits, and collaborating with inside sales and specialist teams. Success is measured by bookings, pipeline growth, qualified meetings, account expansion, customer penetration, and SaaS attach rates.

Coordinates integrated marketing initiatives, trade shows, events, campaigns, creative assets, communications, inventory, and sales enablement activities. Manages project plans, timelines, budgets, vendors, CRM event leads, post-event ROI reporting, and demo production coordination. Supports brand consistency and collaborates with sales, product management, operations, engineering, and external partners to deliver projects on time.

Plans, executes, and optimizes integrated marketing campaigns across email, paid media, social, web, and content channels. Develops messaging, audience segmentation, nurture programs, and campaign measurement frameworks; coordinates cross-functional teams, partners, budgets, and timelines. Uses marketing automation and campaign performance data to improve lead generation, MQL conversion, lead quality, and marketing-sourced pipeline. Owns assigned KPIs and collaborates with Sales and product teams to optimize demand generation.

The Account Executive manages an assigned territory, builds long-term customer relationships, achieves sales quotas, develops proposals, identifies new business, tracks activities in CRM, monitors market trends, forecasts bookings, and prepares territory plans. The role serves commercial, municipal, higher education, and related customers, includes trade show participation, and requires approximately 10% travel.

Processes supplier invoices and payments, resolves account discrepancies, reconciles statements and credit cards, reviews employee expenses, and supports month-end close and annual audits. The role also coordinates with purchasing and receiving teams, manages supplier inquiries, and processes purchase returns and credit memos while providing administrative support to the finance team.

Oversee domestic and international shipping and delivery operations, including routes, schedules, warehouse coordination, carrier and supplier communication, shipment tracking, and documentation. Supervise, train, and cross-train logistics staff; coordinate workloads with warehouse leadership; enforce safety and OSHA requirements; ensure transportation procedures are followed; and prepare transportation metrics presentations. Requires strong organizational, communication, math, supervisory, and Microsoft Office skills.

Manage and grow strategic enterprise accounts and develop new nationwide business opportunities in the traffic and parking safety industry. Responsibilities include territory planning, prospecting, consultative solution selling, customer support, CRM maintenance, quoting, bids, sales metric management, trend reporting, and participation in trade shows and customer-site visits. The role requires approximately 50% travel and strong enterprise sales, communication, presentation, and organizational skills.

Analyzes and improves operational performance across manufacturing, supply chain, planning, inventory, and customer fulfillment. Builds dashboards, scorecards, and reports; identifies performance gaps and process bottlenecks; supports S&OP, capacity planning, supplier monitoring, and leadership decisions. The role also validates data from business systems, develops automated reporting solutions, and supports ERP, digital transformation, and operational improvement projects.

Provides customer and field-service technical support for solar-powered and AC-powered equipment and software systems. Troubleshoots electrical, mechanical, wireless, networking, and computer issues; processes service, sales, and RMA orders; documents cases in ERP and CSM tools; creates knowledge articles; supports remote configurations and calibrations; collaborates with customers, vendors, Sales, and Field Service; and participates in an on-call rotation with travel up to 15%.

Own and grow TAPCO’s West Coast private-sector sales territory by prospecting HOA, business, industrial, commercial, property-management, and speed-camera opportunities. Build relationships, create pipeline, conduct customer meetings and demonstrations, manage proposals and negotiations, maintain CRM activity, develop territory plans, expand existing accounts, and close new business. The role requires extensive travel, independent territory management, strong prospecting and presentation skills, and consistent pipeline development.

Leads manufacturing engineering initiatives focused on safety, quality, efficiency, cost reduction, and continuous improvement. Designs processes, tooling, layouts, and prototypes using CAD; leads PFMEAs, Lean initiatives, root-cause analysis, and manufacturing readiness for new products. Manages BOMs, engineering changes, routings, work orders, cost modeling, and supplier coordination. Mentors junior engineers and leads cross-functional projects delivering measurable operational improvements.

Supports regional sales teams by qualifying marketing leads, managing customer opportunities, updating CRM and ERP records, preparing quotes, orders, and bids, and responding to customer inquiries. The role requires sales or customer service experience, strong Microsoft Office skills, bilingual French and English communication, and the ability to understand basic technical specifications and application drawings.

Leads Manufacturing and Applications Engineering teams supporting high-mix, low-volume manufacturing. Drives industrial engineering, Lean improvement, capacity planning, productivity gains, process optimization, automation, data analytics, and ERP/MES technology implementation. Establishes operational KPIs, manages engineering projects and resources, develops manufacturing policies, and partners cross-functionally on product introduction, production planning, quality, supply chain, and strategic growth initiatives.