Jobs at Superior Plus

Supports customers through urgent, sensitive, and complex service situations. Resolves billing, payment, and service coordination issues; navigates multiple systems; collaborates with dispatch, field teams, and internal partners; documents interactions accurately; and delivers empathetic, timely assistance while prioritizing customer safety.

Supports job architecture, market pricing, compensation analysis, merit cycles, incentive programs, pay equity, and compensation governance. Partners with HR and senior leaders to develop data-driven recommendations, forecasts, cost models, reports, and policy guidance across corporate, non-union, blue-collar, and skilled labor populations. The role also provides HRIS and compensation system support and contributes to compensation projects.

Drives new business growth for propane power generation solutions by prospecting, managing sales pipelines, developing proposals and business cases, negotiating deals, and closing enterprise opportunities. Serves as the technical and commercial subject matter expert, coordinating system design, manufacturers, partners, operations, implementation, and customer onboarding. Identifies cross-selling opportunities, supports rental partner programs, conducts market assessments, attends trade shows, and resolves project lifecycle issues while promoting the company’s safety culture.

Build and grow new commercial customer accounts for Superior Propane within an assigned territory or line of business. Responsibilities include prospecting, identifying opportunities, managing the full sales cycle, presenting proposals, negotiating contracts, closing sales, maintaining customer relationships, reporting on KPIs, resolving issues, and achieving sales targets. The role also represents the company within the community and requires travel of 2–3 nights per month.

Leads national inside sales and partner-channel strategy for residential customers across the US and Canada. Oversees revenue growth, customer acquisition, retention, forecasting, workforce planning, coaching, and performance management. Drives sales transformation through AI, automation, CRM, conversation intelligence, predictive analytics, and digital tools. Collaborates with Marketing, Operations, Customer Care, Finance, and other leaders to improve customer onboarding, sales effectiveness, operational performance, and business outcomes.

Manages and retains profitable commercial customer accounts within an assigned geography. Responsibilities include account management, contract renewals, customer onboarding, issue resolution, CRM documentation, customer outreach, Net Promoter Score response, attrition prevention, and collaboration with sales, marketing, and field operations teams. The representative supports inbound customer needs outside regular hours and works to maintain profitability, strengthen loyalty, and ensure a seamless customer experience.

Leads the U.S. commercial sales organization across six teams, driving profitable customer acquisition, market-share growth, competitive wins, and sales productivity. Develops national sales strategy, sets revenue and margin targets, establishes KPIs, improves Salesforce adoption and forecasting, and builds a high-performing sales culture. Partners cross-functionally on go-to-market initiatives while maintaining compliance, safety, and business integrity.

Develops and executes social media, SEO, AEO, content, community engagement, website optimization, and paid awareness initiatives. The role improves organic visibility, AI-powered search discoverability, user experience, conversion rates, and inbound engagement across digital channels while maintaining brand consistency and analyzing performance data.

Builds new commercial customer accounts for Superior Plus Propane within Southern Maine. Responsibilities include prospecting, developing and executing sales plans, managing the full sales cycle, presenting proposals, negotiating and closing deals, maintaining customer relationships, tracking sales performance, resolving issues, and managing accounts from prospecting through ongoing service. Requires strong business development, relationship management, analytical, computer, and customer service skills.

Owns lifecycle marketing strategy and execution for residential and small commercial prospects across the U.S. and Canada. Designs and optimizes automated email and SMS journeys, segmentation, personalization, testing, and lead nurture programs using Salesforce Marketing Cloud. Partners with sales, analytics, marketing operations, agencies, and media teams to improve engagement, conversion, sales readiness, and revenue contribution. Establishes KPIs, coordinates lead handoffs, and builds scalable journey components and content.

Provides advanced customer support for complex, urgent, and safety-related issues. The representative assesses situations across multiple systems, prioritizes needs, coordinates with dispatch and field teams, manages billing and service requests, documents interactions, and resolves sensitive concerns with empathy and sound judgment. The role is remote with flexible shifts and requires strong computer proficiency, multitasking, collaboration, adaptability, and problem-solving skills.

Provides advanced customer support for urgent, sensitive, and complex service issues. The representative assesses situations across multiple systems, prioritizes needs, coordinates with dispatch and field teams, resolves billing and payment concerns, documents interactions accurately, and communicates empathetically. The role requires sound judgment, adaptability, strong computer skills, multitasking, and effective collaboration in a fast-paced remote environment focused on customer safety and reliable service.

Develops new commercial business for propane products and services across an assigned region. Responsibilities include executing sales plans, managing the full sales cycle, identifying customer needs, presenting tailored proposals, negotiating agreements, building customer relationships, and managing accounts through ongoing support. Requires consultative sales experience, CRM familiarity, strong communication skills, computer proficiency, and a valid driver’s license.

Provide advanced customer support for urgent, sensitive, and safety-related concerns. Assess situations across multiple systems, prioritize needs, coordinate with dispatch and field teams, resolve billing and service issues, communicate empathetically, and maintain accurate documentation. The role is remote, offers flexible shifts, and supports customer safety and reliable service.

Leads the design, positioning, commercialization, and optimization of customer value propositions, offers, loyalty programs, subscriptions, and value-added services. Translates customer insights, market intelligence, and competitive analysis into differentiated commercial strategies. Partners with pricing, product, sales, acquisition, retention, and customer experience teams to develop business cases, monetization approaches, messaging, and performance metrics that improve acquisition, retention, loyalty, profitability, and customer lifetime value.