Jobs at Superior Plus

Monitors and evaluates contact center interactions across voice and digital channels, ensuring compliance with quality standards and customer experience expectations. Provides targeted employee feedback, supports coaching and calibration sessions, identifies trends and performance gaps, prepares statistical reports, and recommends process improvements. The role also contributes to quality standards, training enhancements, and performance measurement while maintaining confidentiality of sensitive employee information.

Builds new commercial customer accounts for Superior Plus Propane within an assigned territory. Responsibilities include prospecting, developing sales plans, identifying customer needs, presenting proposals, negotiating and closing contracts, managing accounts, tracking sales performance, resolving issues, and maintaining customer relationships. The role requires strong business development, customer service, relationship management, analytical, and communication skills, along with a valid driver’s license and authorization to work in the US.

Processes service work orders, maintains customer accounts, supports regulatory compliance and audits, reconciles liquid inventory, advises billing, tracks KPIs, investigates discrepancies, resolves cross-functional issues, and improves workflows. The role also supports administrative tasks, policy adherence, team training, and operational reporting across Operations, Finance, Supply, and delivery stakeholders.

Leads the governance, administration, implementation, integration, and optimization of HR technology systems, especially Dayforce HCM, supporting payroll, benefits, compensation, talent, and core HR. Oversees data integrity, reporting, analytics, vendor relationships, compliance, system roadmaps, upgrades, training, and process automation. Manages and develops HRIS team members while partnering with HR, Payroll, IT, Finance, and business stakeholders to deliver reliable and scalable HR systems.

Develops new commercial customer accounts for Superior Propane within an assigned territory. Responsibilities include prospecting, identifying business opportunities, managing the sales cycle, presenting proposals, negotiating and closing deals, maintaining customer relationships, meeting sales targets, reporting KPIs, resolving issues, and managing accounts from prospecting through ongoing account support.

Executes and optimizes customer-facing digital experiences, onboarding, communications, and lifecycle marketing programs across the U.S. and Canada. Uses customer insights, behavioral data, analytics, segmentation, personalization, and testing to improve digital adoption, engagement, satisfaction, retention, and customer value. Coordinates communication calendars, supports self-service and platform enhancements, monitors performance indicators, and collaborates with Marketing, Customer Experience, Retention, Operations, and Technology teams.

Builds new commercial customer accounts for Superior Plus Propane within Southern Maine. Responsibilities include prospecting, developing and executing sales plans, managing the full sales cycle, presenting proposals, negotiating and closing deals, maintaining customer relationships, tracking sales performance, resolving issues, and managing accounts from prospecting through ongoing service. Requires strong business development, relationship management, analytical, computer, and customer service skills.

Leads the U.S. commercial sales organization across six teams, driving profitable customer acquisition, market-share growth, competitive wins, and sales productivity. Develops national sales strategy, sets revenue and margin targets, establishes KPIs, improves Salesforce adoption and forecasting, and builds a high-performing sales culture. Partners cross-functionally on go-to-market initiatives while maintaining compliance, safety, and business integrity.

Supports customers through urgent, sensitive, and complex service situations. Resolves billing, payment, and service coordination issues; navigates multiple systems; collaborates with dispatch, field teams, and internal partners; documents interactions accurately; and delivers empathetic, timely assistance while prioritizing customer safety.

Develops new commercial business for propane products and services across an assigned region. Responsibilities include executing sales plans, managing the full sales cycle, identifying customer needs, presenting tailored proposals, negotiating agreements, building customer relationships, and managing accounts through ongoing support. Requires consultative sales experience, CRM familiarity, strong communication skills, computer proficiency, and a valid driver’s license.

Drives new business growth for propane power generation solutions by prospecting, managing sales pipelines, developing proposals and business cases, negotiating deals, and closing enterprise opportunities. Serves as the technical and commercial subject matter expert, coordinating system design, manufacturers, partners, operations, implementation, and customer onboarding. Identifies cross-selling opportunities, supports rental partner programs, conducts market assessments, attends trade shows, and resolves project lifecycle issues while promoting the company’s safety culture.

Leads national inside sales and partner-channel strategy for residential customers across the US and Canada. Oversees revenue growth, customer acquisition, retention, forecasting, workforce planning, coaching, and performance management. Drives sales transformation through AI, automation, CRM, conversation intelligence, predictive analytics, and digital tools. Collaborates with Marketing, Operations, Customer Care, Finance, and other leaders to improve customer onboarding, sales effectiveness, operational performance, and business outcomes.

Leads the design, positioning, commercialization, and optimization of customer value propositions, offers, loyalty programs, subscriptions, and value-added services. Translates customer insights, market intelligence, and competitive analysis into differentiated commercial strategies. Partners with pricing, product, sales, acquisition, retention, and customer experience teams to develop business cases, monetization approaches, messaging, and performance metrics that improve acquisition, retention, loyalty, profitability, and customer lifetime value.

Develops and executes social media, SEO, AEO, content, community engagement, website optimization, and paid awareness initiatives. The role improves organic visibility, AI-powered search discoverability, user experience, conversion rates, and inbound engagement across digital channels while maintaining brand consistency and analyzing performance data.

Creates and manages digital, print, social media, multimedia, event, and corporate communication assets aligned with brand standards. Develops creative concepts, supports marketing campaigns, coordinates production with vendors and agencies, manages multiple projects, maintains asset libraries, and refines designs based on stakeholder feedback and performance insights.

Manages internal and external marketing communications, brand messaging, employee engagement, industry positioning, corporate events, trade shows, executive communications, and thought leadership initiatives. Develops newsletters, press releases, presentations, customer communications, and campaign content while maintaining brand consistency. Coordinates stakeholders, associations, speakers, event logistics, and performance tracking across multiple high-visibility programs.

Owns lifecycle marketing strategy and execution for residential and small commercial prospects across the U.S. and Canada. Designs and optimizes automated email and SMS journeys, segmentation, personalization, testing, and lead nurture programs using Salesforce Marketing Cloud. Partners with sales, analytics, marketing operations, agencies, and media teams to improve engagement, conversion, sales readiness, and revenue contribution. Establishes KPIs, coordinates lead handoffs, and builds scalable journey components and content.

Build and grow new commercial customer accounts for Superior Propane within an assigned territory or line of business. Responsibilities include prospecting, identifying opportunities, managing the full sales cycle, presenting proposals, negotiating contracts, closing sales, maintaining customer relationships, reporting on KPIs, resolving issues, and achieving sales targets. The role also represents the company within the community and requires travel of 2–3 nights per month.