Jobs at Stay Group

Own the architecture, development, and scaling of an AI-driven CRM automation system for player retention. Connect customer data, churn and LTV models, AI agents, recommendation logic, CRM tools, approval workflows, campaign execution, analytics, and feedback loops. Lead the transition from manual campaign creation to AI-supervised personalization, including system design, integrations, optimization, documentation, monitoring, and production deployment.

Owns payment routing and cascading across orchestration platforms and multiple PSPs. Responsibilities include optimizing approval rates, transaction success, processing costs, and payment flows; monitoring declines, anomalies, fraud, and chargebacks; coordinating technical issue resolution; supporting reconciliation and reporting; documenting routing logic; and onboarding new PSPs, MIDs, and routing scenarios in collaboration with Risk, Product, Finance, BI, and technical teams.

Executes CRM and retention campaigns across email, push, in-app, and inbox channels for iGaming products. Configures automated journeys, triggered and transactional communications, player bonuses, and lifecycle campaigns. Coordinates with content and design teams, manages campaign tasks, performs launch QA, monitors engagement and conversion metrics, and supports onboarding, retention, reactivation, and win-back activities.

Lead affiliate marketing strategy, team management, partner relationship development, agreement negotiation, performance analysis, and program optimization. Drive customer acquisition, revenue growth, and brand awareness while ensuring compliance with industry regulations. Collaborate with marketing, sales, product, and finance teams, monitor market trends, and represent the company at conferences and industry events.

Design user-centered digital experiences by collaborating with product managers, developers, marketers, and stakeholders. Create wireframes, prototypes, and high-fidelity mockups; conduct user research and usability testing; apply feedback to improve designs; maintain visual and UX consistency across digital platforms; participate in design reviews; and provide peer feedback while managing multiple projects.

Own the platform backlog and delivery flow, translating stakeholder needs into clear features, user stories, specifications, and acceptance criteria. Lead refinement sessions, maintain documentation, support developers during implementation, validate delivered functionality, collaborate with QA, and identify risks, dependencies, and scope changes. The role focuses on hands-on execution rather than overall product strategy and requires iGaming or online casino experience.

Develop and maintain scalable full-stack web applications using Vue 3, Nuxt, and Node.js. Build REST APIs, backend services, integrations, SSR experiences, and CMS-driven pages with Strapi. Manage authentication, databases, state with Pinia, performance optimization, testing, production troubleshooting, code reviews, documentation, and architectural decisions while collaborating with Product, Design, QA, and engineering teams.

Design, build, and maintain highly available cloud infrastructure; deploy and operate Kubernetes clusters (GKE, EKS, self-hosted); build CI/CD pipelines with GitLab; manage Docker deployments; configure Cloudflare services; implement monitoring/observability (Prometheus, Grafana, ELK); administer MySQL/PostgreSQL/MongoDB; optimize performance, scalability, and cloud costs; automate infrastructure as code and collaborate with cross-functional teams.

Referral program inviting employees, partners, and industry contacts to recommend candidates across functions. Submit candidate details and CV/LinkedIn; successful hires receive a referral bonus after probation. Talent Acquisition reviews referrals and confirms bonus amounts and eligibility.

Develop and implement SEO strategy to scale organic growth: manage content, link-building and technical SEO, conduct keyword and competitor research, analyze large datasets, monitor rankings and test hypotheses while collaborating with cross-functional teams.

Lead the design, launch and optimisation of gamification mechanics (tournaments, missions, loyalty, prize drops, wheels) across brands and GEOs. Own end-to-end campaigns, measure incremental impact with control groups, run experiments, build dashboards, and collaborate with Product, Analytics, CRM, Casino and Engineering to translate business needs into product requirements and platform improvements.

Monitor and investigate suspicious customer activity, payment transactions, and fraud. Perform KYC and document verification, analyze withdrawals and large winnings, escalate high-risk cases, collaborate with internal teams, and maintain accurate risk and payment reports while improving control processes.

Own commercial performance for a dedicated Tier 1 market, optimize the end-to-end player journey (registration to retention), run A/B tests, analyze data and competitors, prioritize evidence-based product initiatives, and collaborate cross-functionally to drive measurable growth in conversion, deposits, retention, and revenue.

Manage and grow affiliate partner relationships for iGaming Tier-1 markets, drive and optimize traffic, monitor performance and fraud, prepare reports, and represent the company at international events to meet KPIs.